Question about Sears TGE MP3 Player

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TGE 2GB MP4 Video Player

How do i reformat my TGE 2GB MP4 Video Player? a blue screen pops up when i start it up and tells me to reformat internal memory using sigmatel formatter. i dont know where to get that.

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  • Anonymous May 10, 2008

    having same problem, and sears cant help and wont

  • desi chic May 11, 2008

    i have the same problem!! exactly the same n i need to kno what to do too!!

  • Kidblaze09 Jun 05, 2008

    i have a sigmatel tge500 and when i got to turn it on a blue screen comes up saying that the internal media is corrupted please refformat it with sigamtel formatter

  • pojk Jun 18, 2008

    a blue screen pops up when i start it up and tells me to reformat internal memory using sigmatel formatter. i dont know where to get that.

  • Anonymous Aug 01, 2008

    I totally have the same problem and I'm absolutely irritated!

  • Anonymous Aug 03, 2008

    will not recognize player

  • powefamili Aug 14, 2008

    a blue screen saysreformat with segmatel formatter

  • msh1121 Oct 13, 2008

    blue screen that says Error! Reformat internal media with sigma tel audio! Ahhhh! it is so frustrating

  • Anonymous Mar 25, 2014

    how do I reformat my player

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Blue screen pops up how do i fix

Posted on Oct 21, 2008

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I can at least tell you how to reformat it. Go to http://www.tgegroup.com/en/support/download.htm
and use the correct firmware/driver link. It is going to be in the RAR compression format. If you don't have something that can decompress RAR formats, you can get the free program called autounpack (just google it). After you get the file decompressed and the program installed, you can run the program to update your firmware. There is a box you can check to reformat your player as part of that process. Hope that helps a little.

Posted on Jul 03, 2008

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Posted on Jan 02, 2017

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My tge sigmatel hb500 mp4 player displayed a message saying that my internal drive needed formatting, so i updated the firmware, and now it will not display anything but a white screen


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If you can, connect the player to a windows PC via usb, then go to my computer and right click on the mp3 player. select "quick format" which will delete everything, and hopefully the fimware update will either work or be deleted. This is a long shot, I really don't expect it to work...

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My TGE SigMatel MP4 player is giving me a message "ERROR.PLEASE REFORMAT INTERNAL MEDIA WITH SIGMATEL FORMATTER" what is the problem and how can this be fixed?


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What it meant to say was "NO FILE that I know how to play". Did you create .SMV files from your original videos? It's the only video format your player understands.

Converter software came with your player; if you don't have it, you can download version 4.1.0.0 of the SigmaTel transcoder here:
http://www.mympxplayer.org/smv-convert-tool-smv-transcoder-40-thu-apr-17-2008-727-am-df829.html

or here:
http://www.trekstor.de/en/service/downloads.php?produktgruppe=5&produkt=73&sprache=none

(Mac & Linux users - you're on your own. Sorry.)

The executables in these archives are identical. Here are their signatures for the cautious (which is everyone, yes?):
MD5 file
77324c8e0eaf4c8e6d40a9b079cb8a58 DevIL.dll
d0aaae16ba162dd89d646887f1539855 gdiplus.dll
cdadb36a554694ec6d723ab33088a93b ILU.dll
fcefe07a8a97e5e92cf2ca52c69a36ad ILUT.dll
831d5a068abbb4a1845ec210dcf9b791 libsndfile.dll
f35a584e947a5b401feb0fe01db4a0d7 MFC71.dll
86f1895ae8c5e8b17d99ece768a70732 msvcr71.dll
5c51a668e081483a9741697038accc77 smv.dll
4140ff75fe581c8a16cbfb897a593edc video2smv.exe

SigmaTel's website (http://www.sigmatel.com/) is currently missing in action (damn all Chinese manufacturers anyway). If it reappears, you should also be able to find the transcoder there.

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I had the same problem, and I solved it by going to "My Computer", right-clicking the mp4 player, and clicking "Format...". The default paremeters were already preset, so I just clicked "Start" in the dialogue box. The paremeters were :
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File System:  FAT32
Allocation unit size:  16 kilobytes
I did not check "Quick Format"
Mine now works fine.
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i have a tge hb500 2 GB mp4 player. yeah, mine has a similar problem;

everytime i put songs on it (242 to be exact) it only shows up that i have 200. it is a 2gb, and i still have ALOT of memory space on it. i tried the reformatting thing too, and that will not work for me either. but when i plug it into my computer, it says that all 242 songs are on it. i really need help before i throw this thing through the window. o_0

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3 Answers

My mp4


I'm having a problem charging my player too, but I can at least tell you how to reformat it. Go to http://www.tgegroup.com/en/support/download.htm
and use the correct firmware/driver link. It is going to be in the RAR compression format. If you don't have something that can decompress RAR formats, you can get the free program called autounpack (just google it). After you get the file decompressed and the program installed, you can run the program to update your firmware. There is a box you can check to reformat your player as part of that process. Hope that helps a little. And I hope we can find someone to get us to the next step, or my next step will be to take this piece of junk back to Sears. :)

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