Uninstall drivers and reinstall drivers from hp.com's website:
http://h10025.www1.hp.com/ewfrf/wc/product?product=3752456&lc=en&cc=us&dlc=en&lang=en&cc=us
Note, there are 3 or 4 different versions of the office jet pro 8500.
Not yours? Then input the proper one, according to your documentation or stickers or box.
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