Question about Dell 948 All-In-One InkJet Printer

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I changed both ink cartridges before my A940 printer was warmed up. I tried to print an alignment page and then a message came up on my screen that a cartridge was missing. I reset the color cartridge and went to open the black to reset it and the hold down thingy was missing. How do I take this printer apart to reclaim the hold down? So far I have taken out the four screws that I can see, but can not dissassemble. Help!!!!!

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Open the top and left and right cover of printer.
There is lock system for open cover just pull the cover after removing screws.
Then You can see printer assembely inside it.
For open ink cartridges turn on the printer then ink cartridges are in middle then just pull ink cart to your direction then check.
Let me know if you need further assistance.
Thanks for using FixYa.

Posted on Jul 16, 2010

  • jamesrsey792 Jul 16, 2010

    The ink cartridges are in the center. The black thingy that keeps that cartridge in place is missing under the large black cover that the green prop rests on. I have the scan cover removed, but that is as far as I can take apart. Help!!!!

    The blue hold down thingy is in place for the color cartridge.

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Print problems with A940 dell printer


The print-head pulls ink from the ink-cartridge, and sprays it onto the paper, unless the print-head has become "clogged".

Run a "print-head-cleaning" cycle, to try to unclog it.

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I just installed a new color cartridge in my 8650 Lexmark printer. The ink cartridge acts as if it is empty. Printer keeps telling me to align cargridge. Worked perfectly before the new ink installed. Not...


  1. On your computer, go to "Start," "Programs," "Lexmark Series." Click "Lexmark Control Program."
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Dell A940 prints black but doesn't print in color. I installed a new color cartrige and the 50c error went away, but still doesn't print in color...


Hi there Error 50c
This is for yours.
Regarding the Dell A940 "Error 50c"....the user guide doesn't seem to mention "Error 50c". They do, however, mention a "Cartridge Error" on page 52 of the manual. They claim this means that the printer has detected a short circuit (fuse/resister) in the cartridge. As you may or may not have noticed in the manual, this is what they recommend doing about it:

1) Press Power to turn the printer off.

2) Lift the printer cover/lid (scanner unit) until the scanner support holds it open.

3) Turn the printer on.
The ink cartridge carrier moves and stops at the loading position unless the printer is busy.

4) Remove the color ink cartridge.

5) Lower the printer (scanner unit) until it is completely closed.
If the error message displays again, replace the black cartridge with a new black cartridge.

If the error message does not display, repeat steps 1–3 and then go to step 6.

6) Reinstall the color cartridge and remove the black ink cartridge.

7) Lower the printer (scanner unit) until it is completely closed.

If the error message displays again, replace the color cartridge with a new
color cartridge.
If there is no error message (indicated by flashing lights), repeat steps 1–3 and then reinstall both ink cartridges.
8) Lower the printer (scanner unit) until it is completely closed.

If you get the error message again, while both cartridges are installed, replace both of the cartridges.

Basically, what they want you to determine is,....if the short circuit is with the "black ink" cartridge or the "color ink" cartridge and then replace the cartridge that has the problem.

You may have to buy a new cartrige.
Please all I ask is call back and just gave a vote, it will gave me some satisfaction to know am helping some one, so I will keep on helping.
All The Best: Pineworks

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You need to reset the ink level before the printer can print further, to do these please follow the following step:
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Then try again with printing alignment task.
Hope this help.

YBC (/\)

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try this...

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You may also need to align ink cartridges when characters are not properly formed or are not aligned at the left margin, or when vertical or straight lines appear wavy.
To align the ink cartridges:
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  3. Click the Maintenance tab

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The ink cartridges align when the page prints.


If this helps you plz rate this fixya. Thank you kindly. If you need more help post it & I'll be glad to do what I can.

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1 Answer

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Hi there Error 50c

Regarding the Dell A940 "Error 50c"....the user guide doesn't seem to mention "Error 50c". They do, however, mention a "Cartridge Error" on page 52 of the manual. They claim this means that the printer has detected a short circuit (fuse/resister) in the cartridge. As you may or may not have noticed in the manual, this is what they recommend doing about it:

1) Press Power to turn the printer off.

2) Lift the printer cover/lid (scanner unit) until the scanner support holds it open.

3) Turn the printer on.
The ink cartridge carrier moves and stops at the loading position unless the printer is busy.

4) Remove the color ink cartridge.

5) Lower the printer (scanner unit) until it is completely closed.
If the error message displays again, replace the black cartridge with a new black cartridge.

If the error message does not display, repeat steps 1–3 and then go to step 6.

6) Reinstall the color cartridge and remove the black ink cartridge.

7) Lower the printer (scanner unit) until it is completely closed.

If the error message displays again, replace the color cartridge with a new
color cartridge.
If there is no error message (indicated by flashing lights), repeat steps 1–3 and then reinstall both ink cartridges.
8) Lower the printer (scanner unit) until it is completely closed.

If you get the error message again, while both cartridges are installed, replace both of the cartridges.

Basically, what they want you to determine is,....if the short circuit is with the "black ink" cartridge or the "color ink" cartridge and then replace the cartridge that has the problem.

You may have to buy a new cartrige.
Please all I ask is call back and just gave a vote, it will gave me some satisfaction to know am helping some one, so I will keep on helping.
All The Best: Pineworks

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