Question about Whirlpool Ultimate Care II LSQ9564J Top Load Washer

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There is no agitation. Water fills up and you can hear the motor turning but no agitation. The sound is not great

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  • Whirlpool Master
  • 2,605 Answers

Hello, Welcome to FixYa.

It sounds serious...but it's not likely, especially taking into account the motor is running. That indicates the motor, lid switch, timer, all those are ok.

The actual problem is likely just a broken drive coupling, a $15-$20US part, # 285753A. If it is defective/broken it will prevent the washer from agitating and spinning, just as you described.


It may even fracture in a manner which can sound pretty bad, like it is serious.

Check out this link from youtube...


http://www.youtube.com/watch?v=WLPGs2UMUJc


There are helpful "how to" videos to guide you in accessing and replacing the coupling. This video may have slight differences from your machine, but the basic principle is the same.

If that doesn't assist you adequately, let me know.

Hope that helps and if so please take a moment and rate the solution favorable.

Thank you for choosing FixYa today.

Good luck,

macmarkus :)

Posted on Jul 16, 2010

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Posted on Jan 02, 2017

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SOURCE: Washer does not agitate after filling with water

does it spin?
sounds like your coupling is broke.It takes the place of the belt if it breaks it won't spin or agitate. it will still pump though.
Part # 285753A

Posted on Nov 04, 2008

  • 68 Answers

SOURCE: Washer fills with water but after filling motor

Check the coupling between the motor and transmission. It probably needs to be replaced.

Posted on Nov 14, 2009

Testimonial: "Guru hit the nail on the head. Many thanks"

  • 949 Answers

SOURCE: Will not agitate after water fill up. Motor makes whining sound.

Hi,

It sounds like it could be the coupling that has worn or broke, to verify this put the washer in spin, let it drain the water out (if it will) then turn off the timer or open the lid, wait 10 seconds or so then start back up in spin. If the washer just whines then it is most likely the coupling. I have put together some instructions on this if you follow this link it will tell you more about it and how to replace it if you wish. Let me know if this helps.

http://www.fixya.com/support/r4670549-drive_coupling_replacment

Posted on May 06, 2010

  • 1937 Answers

SOURCE: Kenmore 80 series model 3110.24852300-the washer

This assumes that you have a basic Kenmore / Whirlpool top load, direct drive, neutral drain (it doesn't spin until the pump removes most of the water) machine.

First, see the Sears parts site for your washer:
http://www.searspartsdirect.com/partsdirect/index.action

Enter your model number (110.######) and you'll see a list of major sub-components with diagrams and parts.

Newer model Whirlpool / Kenmore washers use a Lid Switch as a safety device. Unless the switch senses that the lid on the washer is closed, the washer will neither agitate nor spin.

Older models only used the switch during the spin cycle.

Try to bypass the Lid Switch by removing the Console and jumping the two outermost pins on the switch.

This is a Whirlpool PDF on how these washers operate. It has a diagram on jumping the switch as well as a detailed section on how the transmission works.

https://secured.whirlpool.com/Service/SrvTechAdm.nsf/2cd44500d572193285256a45004fd9d6/f7e2147fa98b28cf85257122007475cb/$FILE/L-55.pdf


It also has a troubleshooting guide.

To bypass the switch, you only have to disconnect the power to the washer, tilt the console back, unplug the switch and using an short piece of insulated wire, jump the two outermost contacts on the connector coming from the console and plug the washer back in.

Following is a description of how to gain access to the console and how to remove the cabinet if necessary.

http://www.american-appliance.com/catalog/newsdesk_info.php?newsPath=16&newsdesk_id=131&osCsid=913ba652cd504fb162f87d892bcb427b

With the jumper in place, try to re-start the washer.

If it works, the Lid Switch is a relatively inexpensive part and only requires you to access the console and remove the cabinet.

Posted on Oct 01, 2010

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Problem solved. The short version; there was a toddler's sock stuck in the water pump. Once removed, the machine works great.
FYI - After I removed the outer casing, to drain the water, I removed the BOTTOM hose from the pump first (TOP hose was unrestricted flow and my spill pan under the washer wouldn't have been able to keep up with the volume). The water trickled out steady and slow, which made me think 'obstruction.' Once the water drained, I pulled off hose #2 and there was the sock. The motor turns both the transmission (agitation/spin cycles) and the pump. The blocked pump was preventing the motor from turning, and the safety mechanism was kicking out so as to prevent the motor from burning up. I checked the motor and transmission while I had it apart, just to verify these other parts could move on their own and had no issues. They were fine. There's something to be said for these older washers ... even a 'no experienced idiot' like me can figure out how it works. Hope this is helpful to someone else out there.

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Hope this helped.Let me know by rating me
For more help go to live chat.
lenwest

Jan 31, 2009 | Whirlpool Ultimate Care II LSQ9564J Top...

1 Answer

Washer does not agitate after filling with water


does it spin?
sounds like your coupling is broke.It takes the place of the belt if it breaks it won't spin or agitate. it will still pump though.
Part # 285753A

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