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Re: Emergency usb mode
There are 2 conditions related to the e10 Emergency USB message. 1. If your PC does NOT recognise the iriver as a USB device, there is an issue with the Hard Drive. 2. If your PC DOES recognise the iriver as a USB device/drive and can read the files, there is an issue with the Circuitry in your e10.
In either case, your iriver needs to be returned to the manufacturer. If it's under warranty you can get this repaired at no cost (of course). This is a very common problem with these players. I hope your is still under warranty and you can get it repaired. Some people are saying they have been waiting for 3 months and iRiver still hasn't sent them there replacement.
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Download and install lg phone drivers and the LG updater. Now connect the phone to PC with a USB cable. And launch the LG updater. This will fix your problem. If not let me know. I'll give a next solution.
Sounds like you either have a bad hard drive or some of the song files are corrupted.Have you gone into the "Emergency Connection" mode to reformat the player? Rest the player; if it's a 20gb stick a paper clip in the reset hole, on a 5 or 6gb remove and replace the battery. Then connect the player to the PC. Hold the enter button down when you turn it on, it should come on and read "emergency connection" at the top within a black band. You must go to the iriver.com web site and download the firmware updater for your player. Her is the link; http://www.iriveramerica.com/support/hd/. Then select either the 5-6 or 20gb firmware. Run the firmware program while the player is in the "Emergency Connection" mode. You can also get the firmware upgrade info from iriver. That should solve your problems and in addition you will be getting the latest firmware.
There are 2 conditions related to the e10 Emergency USB message.
1. If your PC does NOT recognise the iriver as a USB device/drive, there is an issue with the Hard Drive.
2. If your PC DOES recognise the iriver as a USB device/drive and can read the files, there is an issue with the Circuitry in your e10.
In either case, your iriver needs to be returned to the manufacturer. If in warranty you can get this repaired at no cost (of course).
I took mine to JB Hi-Fi where I bought it from and they're sending it to the service centre for me ... if your 1 year standard warranty hasn't expired you can take it to the place you bought it from and they can ship it off for you and they log all your details and give you a number so you can call and check the status of the repairs ... that's the only thing that will solve the problem as far as I'm aware ... they need to actually replace parts in the iriver ...