Question about HP PSC 1610 All-In-One InkJet Printer

1 Answer

The last time I used the printer, 18 hours ago, there was no problem. Next time I went to print, I got the error message to remove and check the right cartridge. I did so at least 8 times.. message remained the same. I rebooted, message stayed the same, I unplugged the printer, replugged, message stayed the same. Since this started, I'm also unable to close down the printer. It says it's closing down, then stalls out. Up until now, this has been a great little workhorse. What can be done to fix this issue? Thanks in advance.

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  • mail_dumpp Jul 16, 2010

    I so appreciate the help I was given. I really thought my printer was a gonner....never considered it could be a faulty cartridge.

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  • Master
  • 2,069 Answers

Partial reset by doing the following: Press and hold Cancel and the Left Arrow while plugging in the power cord. If that doesn't solve the problem and you are absolutely sure that your cartridges are good, then it's repair or replacement time

Posted on Jul 16, 2010

  • 2 more comments 
  • Muzahura Frank Jul 16, 2010

    looks like that printer has damaged its own catridge and you may have to replace it.. that is if my above solution has not worked. but before you replace it, you need to download a patch (HpPsc1600_Uni_FwPatch2.exe) from
    hp-homepage first, connect your printer (with the destroyed cartridge in
    it) and install the update of the All-In-One software. Then you can
    install a new cartridge.

    Regards


  • mail_dumpp Jul 16, 2010

    Neither worked. I'm sending a print screen showing the patch info.



  • mail_dumpp Jul 16, 2010

    akk.... the pic is small. The patch info given was for the 1600 printer, mine is a 1610, so the patch didn't work.

  • mail_dumpp Jul 16, 2010

    I installed a new cartridge and all is well ! Thanks for your help.

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