Question about Xerox Phaser 8500/DN Printer

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CAN THIS PRINTER BE REPAIRED?

Let me give you a little history. I put some off brand ink sticks in my printer, which worked well in the past, and four sticks ( 2 and 3) melted through the inkloaded. The company warranted the repair but my computer repairman while removing a significant amount of melted ink and replacing the inkloader with no affect, stated that the printer could not be repaired. When I took the printer home and turned on the printer the control panel said "Replace yellow ink." I did so and I received a printer code "09,036.44:19335". I then unplugged the inknloader and put back the panels, just to see if the printer recognized the missing inkloader and received the following printer code: 37,0009.45:19494. Can this printer be repaired since my computer repairman told me that an installed new inkloader which did not fix the problem?

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  • am48105 Apr 21, 2008

    I asked a similar question and received a response that the magenta inkstick probably was stuck in inkloader "09,035.44:19335" and found no broken stick. I then put in a new majenta stick and recieved the same print error code.

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  • 2,072 Answers

37,009.45 All Ink Melt Heaters are drawing less power than expected.
Thats what you should get with the ink loader unpluged.
The 09, coded have to do with the ink loader but may not in and of itself be the ink loader.
Here is the documentation.


CAN THIS PRINTER BE REPAIRED? - arrwup.gifInitial Action

  • Check that the Ink Sticks are genuine Xerox.
  • Check for obstructions in the Ink Wells.
  • Check the Ink Loader data ( P/J0150) and power ( P/J5) connections.
  • Verify the Ink Sticks advance in the Ink Loader.
  • If the problem persists, follow the procedure below.
Table 2. Process Drive Faults 9,0XX.4x Troubleshooting Procedure Step
Questions or Actions
Yes
No
1
Check that the ink stick is able to advance in the ink loader chute. Check for broken or wrong type ink sticks.
Are the Ink Sticks loading properly?
Go to Step 2.
Remove any blockage and/or replace the ink stick. Run clear ISC Fault test to clear the error. This must be performed following an ink loader replacement.
2
Test the appropriate Ink Melt Heater.
Run the Service Diagnostics Ink Melt [1,2,3,4] test.
  • 1 = Yellow
  • 2 = Cyan
  • 3 = Magenta
  • 4 = Black
Did the test pass?
Replace the Printhead ( REP 2.0.2).
Replace the Ink Loader ( REP 2.0.1).

Posted on Apr 23, 2008

  • Rick Kasper Apr 23, 2008

    You have the correct answers with the documentation from the manual.

  • Rick Kasper Apr 23, 2008

    With the off brand ink sticks. That most likely ruined the print head.

    Which is listed after the ink loader as a cause of your problem.

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