Won't Print!! I recently installed a new color cartridge and it asked if it was new, yes, 83, yes then it said it was going to print an alignment page but only the black would print. It then said it had an alignment problem and to remove the tape from the cartridge ( I did) then I looked on the Lexmark site and cleaned the connections and the cartridge as it suggested. The printer will act like it's printing, but a blank sheet, or a sheet with only the black parts on it. I put in a different cartridge, same thing. Ahhhhh!!! Thanks so much if anyone can help!

hello , I may try doing a printer reconfiguration page or page alignment again.

working properly. Press ✔. Press 􀀙 until INFORMATION is highlighted.
Press ✔. Press 􀀙 until PRINT CONFIGURATION is highlighted. Press ✔ to
print the page. If the configuration page does not print, consult the CD User Guide for more info on task.

hope this solves it. if not,

you may try this :

Incorrect shade

The sealing tape has not been removed from
the print cartridge.

Remove the sealing tape from the print
cartridge for the color that is missing. See
Changing print cartridges.

Inconsistent colors after installing a print cartridge

The sealing tape has not been removed from
the print cartridge.
Remove the sealing tape from the print
cartridge for the color that is missing. See
Changing print cartridges.

Another print cartridge may be low. Check the supplies gauge on the control panel
or print a supplies status page. See Printer
information pages.

Print cartridges may be improperly installed. Verify that each print cartridge is installed properly

please give use more info to the problem if it still persists and we can try and pinpoint further

Step one: Complete the alignment process If you have already installed new print cartridges, follow these steps to complete the alignment process.

1. After installing a new print cartridge, wait at least 20 seconds for the print cartridge alignment process to start.
2. Wait for the print cartridge alignment process to fully complete.
3. Make sure that the alignment page has printed on plain, white paper that has no other printing on it. If you need to create a new alignment page, load the tray with letter or A4 unused plain white paper and turn the product off and on again to create the page.

If an alignment page does not print when the product is turned on or off, the issue is resolved. If an alignment page continues to print when the product is turned on or off, you should replace the cartridges with new HP cartridges. Continue to Step two: Remove the print cartridges. Step two: Remove the print cartridges Follow the steps below to remove the cartridges. NOTE: When you remove and install the same print cartridge, the unit will not align the print cartridge as the unit remembers the alignment values for that print cartridge.

1. Press the Power button to turn the product on. The Power button is lit when the unit is on. Figure 1: Power button lit
2. Make sure that the paper tray is down, and letter or A4 unused plain white paper is loaded in the paper tray.
3. Lower the access door until it stops. Make sure that the print carriage moves to the right side. Figure 2: Lower the access door
4. Wait until the print carriage is idle and silent, and then using your thumb, lightly press down on a print cartridge to release it. Figure 3: Print carriage
   • If replacing the tri-color print cartridge, remove the print cartridge from the slot on the left.
   • If replacing the black or photo print cartridge, remove the print cartridge from the slot on the right.
   Figure 4: Proper position of the print cartridges 1 - Tri-color print cartridge 2 - Black or Photo print cartridge
5. Pull the print cartridge toward you and out of its slot.

Step three: Install the new print cartridge

1. Remove the new print cartridge from its packaging and, being careful to touch only the black plastic, gently remove the plastic tape by using the pink pull tab. Figure 5: Remove the tape 1 - Copper-colored contacts 2 - Plastic tape with pink pull tab (must be removed before installing) 3 - Ink nozzles under tape CAUTION: Do not touch the copper-colored contacts or ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
2. Slide the new print cartridge forward into the empty slot. Then gently push on the upper part of the print cartridge forward until it clicks into the socket.
   • If you are installing the tri-color print cartridge, slide it into the left slot.
   • If you are installing a black or photo print cartridge, slide it into the right slot.
   Figure 6: Print cartridge locations 1 - Print cartridge slot for the tri-color print cartridge 2 - Print cartridge slot for the black and photo print cartridges
3. Close the print cartridge access door. Figure 7: Closing the print cartridge door
4. If you installed a new print cartridge, the print cartridge alignment process starts after about 20 seconds.
5. The unit aligns the print cartridges. Recycle or discard the print cartridge alignment sheet.

If you have completed all the steps listed above and are still experiencing a problem, service the product. Cause The product aligns the print cartridges every time at cartridge installation or replacement to ensure the highest-quality prints. The alignment page continues to print when the product is turned on or off, or when a print job is started, for any of the reasons below.

• The automatic alignment process is not complete.
• The ink cartridges are not properly installed.
• One of the ink cartridges is defective.
• One of the ink cartridges is low or out of ink. Black and all three colors must be available.
• Protective tape on a new ink cartridge has not been removed.
• Contacts on the ink cartridge are not meeting the contacts in the carriage correctly.
• Cartridge is remanufactured or refilled. Refilled or remanufactured ink cartridges may have been damaged during the refilling process or have clogged ink nozzles.
• The product needs to be serviced.

Title: How to Install/Change the Print Cartridge Document ID:HO46 Back To Answers Properties 1000 Color Jetprinter 1100 Color Jetprinter 2030 Color Jetprinter 2050 Color Jetprinter 2070 Color Jetprinter 3000 Color Jetprinter 3200 Color Jetprinter 5000 Color Jetprinter 5700 Color Jetprinter 5770 Photo Jetprinter 7000 Color Jetprinter 7200 Color Jetprinter Lexmark X63 Lexmark X73 Lexmark X83 Lexmark X84 Lexmark X85 Mac OS 8.6 Mac OS 9.x.x WinWriter 100 WinWriter 150c Z11 Color Jetprinter Z12 Color Jetprinter Z22 Color Jetprinter Z25 Color Jetprinter Z31 Color Jetprinter Z32 Color Jetprinter Z34 Color Jetprinter Z35 Color Jetprinter Z42 Color Jetprinter Z45 Color Jetprinter Z45se Color Jetprinter Z51 Color Jetprinter Z52 Color Jetprinter Z65 Color JetprinterHow to install or change the print cartridge; Microsoft Windows 95; Microsoft Windows Me; Microsoft Windows 3.1x
Solution Microsoft Windows 95/98/Me:
(Applies to all printers)

1. Click Start, Programs, Lexmark Series.
   
2. Click Lexmark Control Panel.
   
3. Click Print Cartridge installation.
   
4. Depending on which cartridges you are using and which printer model you have, select Install Color Cartridge or Install Black Cartridge or Install Photo Cartridge.
   
5. Carefully remove the tape covering the printhead of the print cartridge. Important: Be sure to remove all of the tape. Do not touch the copper area on the back of the cartridge.
   
6. Insert the print cartridge into the print cartridge carrier.
   
7. Push the cartridge back until it clicks into place.
   
   
   
   • If the print cartridge moves loosely in the carrier, it is not locked into place. Repeat step 7.
   
   
8. Click the appropriate Cartridge Installed option in the printer software.
   
   
   
   • If you choose to install a new print cartridge, you will be prompted to align your print cartridges. The printer will print a page with a bi-directional alignment pattern. Follow these steps to align the cartridges:
     
     
     
     1. On the printed test page, locate the number under the Bi-directional Alignment pattern that comes closest to forming a straight line.
        
     2. Enter the number as the Bi-directional Alignment setting in the Alignment Cartridge screen.
        
     3. Click OK.
   
   
9. Close the front cover of the printer.

1. On your computer, go to "Start," "Programs," "Lexmark Series." Click "Lexmark Control Program."
   
2. Step 2 Select the "Cartridges" tab. Click "Change Cartridges." The Change Cartridges screen appears, displaying the animated instructions for installing or changing cartridges. When you have finished viewing the animation, click the "Finished" button.
   
3. Step 3 Remove the tape covering the print head of the new print cartridge. Insert the new print cartridge as shown in the animation.
   
4. Step 4 When the "Choose Cartridges" screen appears, select the cartridge(s) you installed in your printer from the list boxes. Click the appropriate box to reset the ink levels to full. Click "OK."
   
5. Step 5 The Automatic Alignment screen appears. Click "Align" to align the print cartridges for best print quality. The printer prints a page with a bi-directional alignment pattern. On the printed test page, locate the number that comes closest to forming a straight line under the bi-directional alignment pattern. Enter that number as the bi-directional alignment setting in the Alignment Cartridge dialog box. Click "OK."
   

Microsoft Windows 95/98/Me:
(Applies to all printers)

1. Click Start, Programs, Lexmark Series.
   
2. Click Lexmark Control Panel.
   
3. Click Print Cartridge installation.
   
4. Depending on which cartridges you are using and which printer model you have, select Install Color Cartridge or Install Black Cartridge or Install Photo Cartridge.
   
5. Carefully remove the tape covering the printhead of the print cartridge. Important: Be sure to remove all of the tape. Do not touch the copper area on the back of the cartridge.
   
6. Insert the print cartridge into the print cartridge carrier.
   
7. Push the cartridge back until it clicks into place.
   
   
   
   • If the print cartridge moves loosely in the carrier, it is not locked into place. Repeat step 7.
   
   
8. Click the appropriate Cartridge Installed option in the printer software.
   
   
   
   • If you choose to install a new print cartridge, you will be prompted to align your print cartridges. The printer will print a page with a bi-directional alignment pattern. Follow these steps to align the cartridges:
     
     
     
     1. On the printed test page, locate the number under the Bi-directional Alignment pattern that comes closest to forming a straight line.
        
     2. Enter the number as the Bi-directional Alignment setting in the Alignment Cartridge screen.
        
     3. Click OK.
   
   
9. Close the front cover of the printer.

have you installed the cartridge correctly??? make sure you did

try to print a few pages, to get the ink going.

try test pages, try the aligning procedures as well.

Solution The product aligns the print cartridges every time that print cartridges are installed or replaced to ensure the highest-quality prints. The alignment page will continue to print every time that the product is turned on or off until the alignment process is completed. NOTE: If you remove and install the same print cartridge, the unit will NOT align the print cartridges. The unit remembers the alignment values for that print cartridge, so you do not need to realign the print cartridges. Follow the steps below, in the order presented, to correctly complete a print cartridge alignment. Step one: Remove the print cartridges

1. If the On/Resume button is not lit, press the On/Resume button to turn the product on. Figure 1: Press the On/Resume button to turn the product on
2. Make sure the paper tray is down and there is letter or A4 unused plain white paper loaded in the paper tray.
3. Lower the access door until it stops. Figure 2: Lower the access door Make sure the print carriage moves to the center. Figure 3: Print carriage in the center of the printer
4. Wait until the print carriage is idle and silent, and then, using your thumb, lightly press down on a print cartridge to release it. Figure 4: The print carriage
   • If replacing the tri-color print cartridge, remove the print cartridge from the slot on the left.
   • If replacing the black print cartridge, remove the print cartridge from the slot on the right.
   Figure 5: The print cartridges in the proper position 1 - Tri-color print cartridge 2 - Black print cartridge
5. Pull the print cartridge toward you out of its slot.

Step two: Install the new print cartridge

1. Remove the new print cartridge from its packaging and, being careful to touch only the black plastic, gently remove the plastic tape by using the pink pull tab. Figure 6: Remove the tape 1 - Copper-colored contacts 2 - Plastic tape with pink pull tab (must be removed before installing) 3 - Ink nozzles under tape CAUTION: Do not touch the copper-colored contacts or ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
2. Slide the new print cartridge forward at a slight upward angle into the empty slot. Using your index finger, push the print cartridge forward until it clicks into place. Figure 7: Insert the print cartridge
3. Close the access door.

Step three: Align the print cartridges If you are installing a new print cartridge, the product begins to print a print cartridge alignment sheet. This may take a few minutes.

1. Lift the lid of the product.
2. Place the top of alignment page face down in the left front corner of the glass. Figure 8: Place the alignment page face down
3. Close the lid.
4. Press the Scan button.
5. The On/Resume light will blink during the alignment process.
6. After the On/Resume light stops blinking, alignment is complete.

NOTE: The product must be on before you can insert the print cartridges.

1. Open the print cartridge door. Figure 7: Opening the print cartridge door
2. Make sure the print carriage moves to the right. If it does not move to the right, turn the device off, then turn it back on again.
3. Open the packaging and remove the tape from both cartridges. Figure 8: Removing the tape CAUTION: Do not touch the copper-colored contacts or re-tape the cartridges.
4. Hold the cartridges with the HP logo on top.
5. Insert tri-color cartridge in the left cartridge slot and the black cartridge in the right cartridge slot . Figure 9: Inserting the print cartridges
6. Push the cartridge firmly into the slot until it snaps into place.
7. Close the print cartridge door.

Step eight: Align the print cartridges When a new print cartridge is installed, the product aligns the cartridge. Align the print cartridges at any other time by using the software installed with the product. Aligning the print cartridges ensures high-quality output. NOTE: If a print cartridge is removed and reinserted, the product will not prompt for an alignment. The product memory retains the alignment values for that print cartridge. Follow these steps to align newly installed print cartridges.

1. When prompted, make sure that plain, white letter or A4 paper is loaded in the input tray, and then press the button next to OK . The alignment page prints.
2. Lift the lid. Place the top of the alignment page face-down on the front, right corner of the scanner glass. Figure 10: Placing the alignment page
3. Close the lid.
4. Press the button next to OK . When the On button stops flashing, the alignment is complete and the page can be removed.

To replace the print cartridges Perform the following steps to replace the print cartridges:

1. Make sure the HP All-in-One is on. CAUTION: If the HP All-in-One is off when you open the print cartridge door to access the print cartridges, the HP All-in-One will not release the cartridges for changing. The HP All-in-One can get damaged if the print cartridges are not docked safely when trying to remove them.
2. Open the print cartridge door. The print carriage moves to the far right side of the HP All-in-One. Figure 1: Opening the print cartridge door
3. Wait until the print carriage is idle and silent, and then lightly press down on a print cartridge to release it. If replacing the tri-color print cartridge, remove the print cartridge from the slot on the left. Figure 2: Removing the print cartridge from the slot 1 - Tri-color print cartridge slot 2 - Black and photo print cartridges slot
4. Pull the print cartridge toward you out of its slot.
   NOTE: Remove the black print cartridge to install the photo or gray photo print cartridge, and store the black print cartridge in the print cartridge protector or an airtight plastic container.
5. Remove the new print cartridge from its packaging, and carefully remove the black plastic tape by using the pink pull tab Figure 3: Removing the new print cartridge from its packaging 1 - Copper-colored contacts 2 - Plastic tape with pink pull tab (must be removed before installing) 3 - Ink nozzles under tape CAUTION: Do not touch the copper-colored contacts or ink nozzles. Also, do not re-tape the print cartridges. Doing so can result in clogs, ink failure, and bad electrical connections. Figure 4: Do not touch the copper-colored contacts
6. Hold the print cartridge with the HP logo on top, and insert the new print cartridge into the empty cartridge slot. Make sure to push the print cartridge firmly until it snaps into place. If installing the tri-color print cartridge, slide it into the left slot. If installing a black, photo, or gray photo print cartridge, slide it into the right slot. Figure 5: Installing the print cartridge
7. Close the print cartridge door. Figure 6: Closing the print cartridge door. HP All-in-One prints a print cartridge alignment page if a new print cartridge is installed.
8. When prompted, ensure plain white paper is loaded in the input tray, and then press OK .
9. The HP All-in-One prints a test page, aligns the print head, and calibrates the printer. Recycle or discard the page. A success or failure message appears.
   NOTE: If colored paper is loaded in the input tray when aligning the print cartridges, the alignment will fail. Load unused plain white paper into the input tray, and then try the alignment again.If the alignment fails again, you might have a defective sensor or print cartridge. Contact HP Support at www.hp.com/support If prompted, choose your country/region, and then click Contact HP technical support.
10. Press OK to continue.

If the color cartridge doesn't print the color bars on the alignment page (either, redish pink, yellow or blue) then the alignment process will not finish. Same for the black. If the black cartridge is printing ok, then replace the color cartridge and try this again...