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A washing machine does not work. A Kenmore super capacity 3.5 model # 417.48112701, It is an electronic controlled equipment ,the unit lights the various lamps indicators but does not operate. The indicator over the start button blinks.I noticed that the door lock indicator does not light after the door is closed. Please advise ,Thank You. Rafa

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  • Rafael Lopez Jul 16, 2010

    Thank You for the various recommendations I will be inspecting the equipment for these repairs to see if them puts back the unit in service .
    Thank You Rafael

  • Rafael Lopez Jul 16, 2010

    Thank You for the various recommendations I will be inspecting the equipment for these repairs to see if them puts back the unit in service .
    Thank You Rafael

  • Rafael Lopez Jul 16, 2010

    Thank You for the various recommendations I will be inspecting the equipment for these repairs to see if them puts back the unit in service .
    Thank You Rafael

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  • Master
  • 6,784 Answers

HI. There are two areas of concern here. The first will be the door locking mechanism. This device, if defective, will shutdown all actions. The main CCU(control Board) monitors the door locking mechanism when the load sequence is initiated. If it cant lock the door, or if the locking mechanism dose not respond(open circuit), it will shutdown the unit. The second area of concern will be the actual main control board module(CCU). This will essentially be the culprit if the door locking mechanism proves to be functional. Follow the below instructions to test the door locking mechanism.

The door switch may be accessible without removing the front panel or cabinet. The switch is located in the front panel of the unit, around the perimeter of the door opening. Inspect the switch to determine if it can be popped out or accessed by removing a fastening screw. If it cannot be accessed from the front, it will be necessary to open the dryer cabinet. When reaching into the unit be careful of sharp edges on the cabinet and interior supports.

Locate the door locking mechanism(on the inside right section of the front panel), it typically has two wires connected to it(yours will have six terminals and two connectors). Label the wires and connections so that you can properly reconnect them later. The wires are connected with slip on connectors. Firmly pull the connectors off of the terminals (do not pull on the wire itself). Inspect the connectors and the terminals for corrosion. If either is corroded they should be cleaned or replaced. Next; Use a multimeter to test for continuity. Set the meter to the ohms setting X1. For a six terminal wire switch, touch one probe to each terminal. You should get a reading of infinity. With the probes still in place, press and hold the switch, the reading should change to zero.

If the switch does not test as described, it should be replaced but if the switch passes the test, replace the main control module.



Posted on Jul 16, 2010

  • Michael Masters
    Michael Masters Jul 16, 2010

    Here is a link to an exploded diagram of the cabinet. The part that you will need to test will be labeled number 8 on the diagram provided.

  • Michael Masters
    Michael Masters Jul 16, 2010

    NOTE_ I have posted a picture below of the door locking mechanism. You will only need to test the wax motor terminals. There are two terminals. Use the same procedure above to test.




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