Question about Kenmore HE2 Plus Front Load Washer
HI. This will essentially be the cause of a failed door latch assembly(mechanism). The necessary actions are to replace this damaged device, asap. Once replaced, the unit will operate normally.
To unlock the door manually; Follow the instructions below:
First, you must unplug the machine.
Next, remove the lower front kick panel. You will need a star-head screw driver (six points), which you can get at your Sears store. It requires a fairly small unit. I used an interchangeable handle with swappable parts to match the right size head.
The three star-head screws are located along the bottom of the kick panel. If the washer is sitting on the optional pedestal, be sure to pull the drawer out before proceeding. Then unscrew each of the screws and place in a plastic bag to avoid losing them.
Now at this point, the front panel is attached by pressure to the rest of the washer(retaining clip inserts). Take a crowbar or any slim tool to pry open the panel. Cover the end with a thin paper towel to avoid scratching the paint on the washer; Insert the thin end low in the gap between the washer and the panel, and gently twist until the side pops off. Do both sides this way.
Once the panel has been removed, look to the right on the side of the inner wall of the washer. There you will find the lost manual pages intended to help the tech interpret error code and fix conditions. It also contains instructions on how to (((UNLOCK THE DOOR))). Take the manual pages out from behind the plastic envelope (they are taped and sealed, be careful not to tear them) and put them with the rest of your user literature, where they belong.
You can now see the inside of the washer. Look up in the inside where the latch for the door closes. You will see a small plastic black box. Pull the bottom end straight down. Then, open the door. This procedure will allow you to gain access to the contents or manually drain your washer when this error occurs.
NOTE_ If you did not receive an error code during this ordeal, this will lead to a failed control sector. Normally when the door mechanism fails, the error code(FdU) should appear on the control panel. If this did not occur, your main CCU has failed.
Posted on Jul 15, 2010
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Posted on Jan 02, 2017
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