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E-Machine tech support are the same as Gateway Support. their answer to to reload always. sounds like a trouble video card or Monitor. try plugging in a different monitor and see if you have the same result. Make sure to check the pins on the video cable to verify none are bent. if you get the same results. you have a bad video in the computer. If it is, I believe that the video is actually integrated into the mother board, you can purchase a new video card and plug it in, that will automatically disable the onboard video.
you can try to reset cmos.the cmos jumper is in most cases near the battery on the motherboard.or,if you dont know how to move the jumper remove the battery for 3 minutes and put it it back.if the problem persists you might have a problem with video card.
Most likely your video card is broken. To check if the motherboard isnt broken either, I would suggest you test usb, sound, and other features of the motherboard.
If your motherboard isnt broken then you have to buy a "pci-e graphics card" at your local store. Shouldnt cost much, about $40-70. Hope that helps.