Question about NorStar M7324 Telephone

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Voicemail ext shows "not available"

Using Nortel Norstar ICS and I have a phone where voicemail is not working. The phone forwards to the voicemail ext but then indicates that the voicemail ext. is "not available". when I check for messages at the ext. it says "0 new 0 saved". What am I missing?

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  • 3 more comments 
  • jw_taylor10 Jul 16, 2010

    the primary greeting is in place, and the vm forwarding is setup, but when i try to leave a vm on the problem phone (from another ext in the building) it displays forwarding to the vm ext and then displays "not available". (f981>admin>greet>rec>prime) is set up and so is (f981>admin>greet>choose>prime).
    Any chance of the vm ext being fried on the server?
    Thanks for your help!

  • jw_taylor10 Jul 19, 2010

    This is an existing mailbox. I believe it worked until I reset the password by using(f983>1020000)

  • jw_taylor10 Jul 20, 2010

    The problem set does have a new password, but the user must enter in their ext before they enter their password (i.e.Voicemail>2221234> where 222 is the ext and 1234 is the pw). Other extensions can just press Voicemail>1234>. Does that help identify the problem?

  • jw_taylor10 Jul 20, 2010

    The problem set does have a new password, but the user must enter in their ext before they enter their password (i.e.Voicemail>2221234> where 222 is the ext and 1234 is the pw). Other extensions can just press Voicemail>1234>. Does that help identify the problem?

  • Anonymous Mar 15, 2014

    everything else works except voicemail, used to check messages

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Sounds like its trying to use the default greeting using you name from the company directory. I would verify that the mailbox greeting is in place (f981>admin>greet>rec>prime>).

Posted on Jul 16, 2010

  • 3 more comments 
  • george  peters
    george peters Jul 16, 2010

    Is this a new or existing mailbox? if it's new, is it set up as a subscriber mailbox or an info?

  • george  peters
    george peters Jul 20, 2010

    When you reset the password, did you login to the problem sets voicemail box and change the password? The viocemail will not accept messages with a default password.

  • jw_taylor10 Jul 20, 2010

    The problem set does have a new password, but the user must enter in their ext before they enter their password (i.e.Voicemail>2221234> where 222 is the ext and 1234 is the pw). Other extensions can just press Voicemail>1234>. Does that help identify the problem?

  • jw_taylor10 Jul 20, 2010

    The problem set does have a new password, but the user must enter in their ext before they enter their password (i.e.Voicemail>2221234> where 222 is the ext and 1234 is the pw). Other extensions can just press Voicemail>1234>. Does that help identify the problem?

  • george  peters
    george peters Jul 22, 2010

    Sorry about the delay in answering. This thread is no longer alerting me to new posts. If the screen says LOG: instead of PSWD: when logging in then that means the there is not a mailbox attached to extension 222. In that case look at f983>1020000>Mbox>CHNG>222>NEXT>Ext: press CHNG and 222. press Rls when finished.

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