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4G-won't take pass code

The voiceover is enabled..need to disable it. The home screen says "slide or tap twice to unlock". You slide it, and you get the 4 boxes to enter your passcode. You enter the passcode, which you hear because of voiceover, but the numbers don't appear in the boxes, and the phone does NOTHING. I can't get to the keypad to dial 611 to reset the passcode. I don't know what to do.

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