Question about HP KQ495AA Pavilion A6500F Desktop PC

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Re my continueing problem with sleep, following your inst I can only get as far as network adaptors. Further the problem only started recently when I switched to broadband from dial up. Also going to power plan/Recommended settings/Put the computer to sleep it is set at 5 min. Is this right? Problem persists. Pls help.

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  • Jack Morgan
    Jack Morgan Feb 15, 2016

    I have the same computer and had the same problem. It was caused by dust buildup under the fan on the heat sing blades. The computer will freeze and stop responding if it gets too hot. Open the computer up and clean out the fan and heat sink blades.

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Hi Otca7

i see you have been having some Vista / Sleep problems, and the latest suggests it is your power settings on your network card, correct?

to access this, you can Right Click on Computer, if you have managed to track that icon down ( it is on right column of the Start Button)
Select Manage from this menu

when that Manage Computer window opens, locate Device manager on the left hand Navigation Tree.

look for the network adapter in this listing.
double click on it when you find it.

Click on the tab labelled Power Management

Untick or tick the boxes as appropriate:

Allow the computer to turn off this device to save power, (on laptops, best have set to on, desktops can be set off, so it is not disabled when it goes to sleep)

But it is this next tick box that i think you might have ticked:
"Allow this device to wake the computer"
ensure this tickbox is not checked!

that should hopefully fix your problem, if indeed it is due to the network adapter waking the PC from sleep.

please rate if this helped you.
and let me know if you want more help.

Posted on Jul 16, 2010

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Posted on Jan 02, 2017

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