Question about HP Photosmart C5280 Printer

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I would like to scan as a PDF document. In the scan menu I only get 2 options. scan and reprint or scan to memory card??? Any ideas would be greatly appreciated. Thanks.

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  • 6,993 Answers

Hello,

What Operating system are you using?
Windows XP: Go to Add Remove Programs under Control Panel
Windows Vusta : Go to Programs and Features under Control Panel

Check if you have OCR Software listed in there
If there is, uninstall it and run the installation cd for the printer and click on Install more software or just do the recommended / easy installation
If there's no OCR software, run the installation from the cd to install it

The end point is, just make sure that the OCR software is either refreshed or reinstalled

Hope that helps.

Posted on Jul 15, 2010

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send feedback for further troubleshooting solution..

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Try ths:
This happens mainly when you try to scan from the printer ;
Always try to scan from HP solution center but still here is the resolution:
Open Hp Solution center
Click on Settings
Click on scn settings
click on Scan to Setup
Select all the option available to updrade the Front panel menu list and click on ADD
Click on Update;
Restart the computer and the printer and try to scan.
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Regards Soumajit

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