Question about Kenmore HE2 Plus Front Load Washer

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My front loading Kenmore washer is not dpinning and draining. It is washing and rinsing. After that it will show an imbalance load. It happenend two times this week. Why is this happening? When I let it run without clothes, it is working fine.

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  • 15,935 Answers

It appears your load balance sensor has failed in this instance.

For replacement parts - head on over to PartSelect.com or RepairClinic.com and enter in your full model number for a full parts listing.
I recommend both sites because ...


FixYa has no affiliation with either site - I have been using and recommending them for years - trouble free.

PartSelect has a great schematic database for locating the part on your unit and great "testimonials" for each part that often times includes HOW-TO information.
RepairClinic has pictures of each part they sell and also a great how-to and troubleshooting for basic repairs.


If your unit has never been serviced - there should still be an original service manual enclosed in plastic taped to the inside of the shell.
In the service manual are Error codes, maintenance procedures, and troubleshooting steps you can follow.


Anything too complicated or beyond your scope should be handled by a professional.

If you think you want to tackle the repair - and have gotten stuck on a step - reply to your question and I will be glad to help you out.




Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question

Posted on Oct 01, 2010

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Posted on Jan 02, 2017

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Try this first.

Washer won't drain or spin
Is the drain hose clogged, or the end of the drain hose
more than 96" (2.4
m) above the floor?
Is your voltage low?
Check electrical source or call electrician. Do not use an
extension cord.
Is the "SUD" routine active?
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Is the load balanced?
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