Question about Kyocera Copystar CS-1820 Black and White Copier

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CS-1820 Send function not working. Error Occurred; Results "NG"

Send function not working on CS-1820. Result "NG" - no error specified other than "error occurred." This happened once before, a couple years ago, but I do not remember how to specifically fix the problem. I believe more memory needed to be allocated to the scanner function, but cannot figure out how to do that. It will scan a page and a half, but locks up during the second page and gives the error.

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  • SusanneTDS Jul 20, 2010

    This is not a software issue. Happened after thunderstorms took out the power at our office for a few hours one night.

  • SusanneTDS Jul 20, 2010

    No fuser error. Just double-checked all email settings and it is configured properly.

  • SusanneTDS Jul 20, 2010

    No software to uninstall/reinstall. The scanner is setup on a network to email - not directly connected to my computer.

  • SusanneTDS Jul 20, 2010

    In the Command Center (which I accessed by entering the printer IP in a browser), I had to update the DNS server and changed the email server name to the server IP and it fixed the problem.

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Try to if you will have a fuser error make sure you have the top cover open when you turn on the machine. They neglect to tell you that in the manual.

Keep in mind that the machine must be set up via LAN in order to scan. It scans via SMB protocol. Once set up on the network enter the IP address into internet explorer, click the basic tab and select the address book, and you will see the interface to configure.

Hope this helps.

Posted on Jul 20, 2010

  • SusanneTDS Jul 20, 2010

    No fuser error. Just double-checked all email settings and it is configured properly.

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Http://usa.copystar.com/americas/jsp/Kyocera/contactus.jsp

You can contact Kyocera Copystar about this problem at the above web address form or,

1-800-255-6482 Mon. through Fri. 9AM -6PM EST. Technical Support.

I searched for the more memory needed to be allocated in their FAQ's but didn't find any reference.

Posted on Jul 20, 2010

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  • Duane Wong
    Duane Wong Jul 20, 2010

    I think that when power goes out, the memory can be lost on the copystar device. Is that not true?

    So, it could be a software issue, as far as reprogramming the copystar copier to scan correctly.



    If more memory has to be allocated to the function, then it is a software issue. I believe this to be the case.

  • SusanneTDS Jul 20, 2010

    Thanks for the help - turns out it was not a memory issue (the last repairman we had come out may have been fixing two problems).

  • Duane Wong
    Duane Wong Jul 20, 2010

    so you solved the problem, already? (according to one of your comments)

  • SusanneTDS Jul 20, 2010

    Yes, I solved the problem. I tried updating the status of this question to reflect that.

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Upgrade the firmware and the diver software, that will help you to fix the problem.

Posted on Jul 20, 2010

  • SusanneTDS Jul 20, 2010

    This happened after thunderstorms took out the power in the office for a few hours overnight. It is not a driver/software issue.

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