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I just completed an order for Norton Antivirus 2008 on the internet and received confirmation of my order. I am, however, confused. I sat at my computer through the download and installation; however, the confirmation form sent online has a section entitled Download. I am confused do I need to do anything further or is everything I need to protect my computer from virus in place. Also, I need to know if I should disinstall the Norton AntiVirus 2007.

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Hello fayerogers02

This is process is confusing for many people. So, don't feel like The Lone Ranger.

Actually, you'll need to click on the "download" link in the email sent to you by Symantec in order to download your new software. What you have done so far is to purchase the product along w/ a subscription for antivirus definitions updates for one or more years.

Usually, the course of action is to uninstall previous versions of their software. However, Symantec's installation processes have gotten pretty good about letting the user know if the previous version of the product needs to be uninstalled.

Often times, the installation process of a newer version of a Symantec product will take care of uninstalling its predecessor for you.

IF you have purchased a newer version of the SAME Symantec product (e.g. Norton Antivirus), then I recommend you download the new product and run the install.

See if it will take care of the uninstall of the previous version for you. If you need to uninstall the previous version yourself, you will be prompted to do so.

IF, however, you have purchased a DIFFERENT product that happens to also INCLUDE Norton Antivirus, please, don't run the install yet. Instead, post back here and let me know exactly what each of the two Symantec products are called (the older and the newer one) and I'll instruct you in how to handle the installation process of the newer one.

If you have ANY more questions at all, please, post back here and let us know. We'll be more than happy to continue to assist you.

Please, wait until you have everything you need and you no longer need our assistance b4 assigning a rating.

If I answered your questions and you have no other questions or need of our assistance on this topic...would you kindly take just a moment to close the problem by assigning a FIXYA rating for my "solution"? I would be very grateful for your generosity and show of appreciation.

Thank you once again for using FixYa! Have a beautiful day.
BJ @:)

Posted on Apr 20, 2008

  • B Joan Rapier
    B Joan Rapier Apr 20, 2008

    Hello fayerogers02

    Were you able to take care of getting your new antivirus software installed using the directions and information I provided for you?

    I DO hope that is the case. :) If it is not the case and you do need further assistance, please, post back here and we'll continue to assist you until you're all set.

    If you have managed to download your new software and get it installed, would you kindly take just a moment to re-rate my solutions to a FIXYA, please?

    This is the customary rating for those solutions that were instrumental in answering your question(s) and/or solving or diagnosing a problem for you. I would be very grateful for your generosity and show of appreciation.

    Thank you once again for using FixYa! Have a beautiful day.
    BJ @:)

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3 Answers

I have cd for norton antivirus 2008 need instructions on how to do it


1. Preparing before you begin
    1-1 Make sure that your computer has the necessary system requirements.

    * Windows XP Home Edition/Professional
    * Windows Vista (32 and 64-bit) Home basic, Home Premium, Ultimate, Business, Starter Edition

    * 300 MHz or higher processor
    * 256MB RAM
    * 180MB of available hard disk space

    1-2 Remove any other antivirus programs that you currently have installed.
    To remove them, click Start > Control Panel > Add or Remove programs. In the list of current installed programs, click other antivirus or firewall programs, and then click Remove.

    1-3 Make sure that you can connect to the Internet, then close that window.

    1-4 Close all open programs on your computer.

2. Installing and activating Norton AntiVirus

2-1 Do one of the following:
If you install from a CD, insert the CD into the CD-ROM drive.
If you downloaded your copy of Norton AntiVirus, double-click the file that you downloaded.

2-2 In the opening panel, click Install Norton AntiVirus.

2-3 Read the License Agreement, type your Product Key if prompted, and then click I Agree.
If you do not accept the License Agreement, you cannot continue the installation.

2-4 In the Installation Options panel, review the options, and then click Next.

2-5 In the Pre-Install Scan panel, click Start Scan.
The scan takes a few minutes.

2-6 In the Installation Confirmation panel, click Next.

2-7 In the Activation panel, wait for the progress bar to stop, and then click Next.

2-8 If the Norton Account panel appears, do one of the following:
* If you currently have a Norton account, complete the Sign in to an existing Norton Account section.
* If you want to create a new Norton Account, complete the Create a Norton Account section.

2-9 Click Next.

2-10 In the Norton AntiVirus Installation Complete panel, review your subscription details, and then click Finish.

2-11 In the Welcome to LiveUpdate panel, click Next to begin checking for the latest product updates.

2-12 On the next LiveUpdate panel, review the list of available updates, and then click Next to begin the updates.
This process takes a few minutes.

2-13 On the final LiveUpdate panel, click Finish.
A system scan begins automatically. When the scan is complete, the Norton AntiVirus main window opens.

Apr 20, 2008 | PC Desktops

1 Answer

Cannot manage to load norton security programme


hi there,

although, not specified what you did but i presume 2 actions:

1. Running the program and cannot be completely loaded, it means that there's a program that block your Norton Internet Security 2008 to run, and that might be a Virus or Trojan. or someone is hacking in your pc (might be). and this will happen, if your Norton Internet Security 2008 is not updated and/or you install an internet plug ins in some of your visited website and through that plug ins the website administrator has a link in your pc to access, but not all.

solution: try to uninstall and fresh install your Norton Internet Security 2008 but before you do that make sure that you have a supported docs like cd key and response code from Norton if any, to successfully install your anti virus. and before you install, unplug your connection from internet (install offline, after installation, update it and scan your pc).

2. you install your Norton Internet Security 2008 and cannot be completely loaded, it means that Norton program is corrupted. please have a fresh copy in cd if any and install it.



Nov 21, 2008 | Compaq Evo D510 Minitower (Open Box)...

1 Answer

Norton Antivirus 2008 purchased 4th July 2008 Order No.1644036072 £29.99. Confirmed paid on my Bank Statement.Can't Download. Need help as I keep getting reminders and I am not sure if I am covered.


No, even if you completed the purchase the antivirus is not active yet. You should have received, in the email used for the order, a link to the download, and a registration number.
Download the install program from the link and if required use the reg. number.
If you cannot find the email with the link check in spam mail, and in trash bin.
If you still cannot install the update, proceed from here to contact Symatech regarding your order, tell you cannot find the download, they will send a new one.
After installing the antivirus, you will need to connect to the internet to validate installation.
Here is FAQ on Norton downloads

Jul 17, 2008 | PC Desktops

1 Answer

I forgot I had ordered Norton Internet Security 2008 upgrade on May 17th, I had not installed it I think and then today went to install another Norton AntiVirus 2008 upgrade today, I have confirmation of...


what you will do you will uninstall both then you install the one you want to use how to uninstall click start select control panel after seletcting you willsee many options select add and remove programes click on it then you look for the program you want to uninstall after uninstall restart your system then install the one you want to install it will work like that am very sure if you follow the proccess

May 31, 2008 | PC Desktops

2 Answers

Computer said norton virus had expired then computer went into hibernation and now will not restart


Try to restart the computer in safe mode or safe mode with networking. Go to control panel, add or remove programs (or programs and features if its vista), and try to remove norton antivirus completely. If that does not work, and you are in safe mode with networking, download the norton removal tool from the internet and run that to remove the norton antivirus completely. Your computer should be able to boot to the normal window, you can downlaod the norton antivirus latest version from the norton website or purchase the norton antivirus disc from any store. All the best.

May 30, 2008 | PC Desktops

1 Answer

Ordered Antivirius 2008 over the internet but hasn't registered on my computer. it also charged me more than what it costed. i need help getting that Antivirus on my computer.


What is the brand of your Antivirus 2008? Is it Norton? Have you received an e-mail from the company? Will they send you a disk or you downloaded the software? And then, if it was downloaded, when you tried to execute it, did you get an error message?

May 28, 2008 | PC Desktops

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