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I just completed an order for Norton Antivirus 2008 on the internet and received confirmation of my order. I am, however, confused. I sat at my computer through the download and installation; however, the confirmation form sent online has a section entitled Download. I am confused do I need to do anything further or is everything I need to protect my computer from virus in place. Also, I need to know if I should disinstall the Norton AntiVirus 2007.

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Hello fayerogers02

This is process is confusing for many people. So, don't feel like The Lone Ranger.

Actually, you'll need to click on the "download" link in the email sent to you by Symantec in order to download your new software. What you have done so far is to purchase the product along w/ a subscription for antivirus definitions updates for one or more years.

Usually, the course of action is to uninstall previous versions of their software. However, Symantec's installation processes have gotten pretty good about letting the user know if the previous version of the product needs to be uninstalled.

Often times, the installation process of a newer version of a Symantec product will take care of uninstalling its predecessor for you.

IF you have purchased a newer version of the SAME Symantec product (e.g. Norton Antivirus), then I recommend you download the new product and run the install.

See if it will take care of the uninstall of the previous version for you. If you need to uninstall the previous version yourself, you will be prompted to do so.

IF, however, you have purchased a DIFFERENT product that happens to also INCLUDE Norton Antivirus, please, don't run the install yet. Instead, post back here and let me know exactly what each of the two Symantec products are called (the older and the newer one) and I'll instruct you in how to handle the installation process of the newer one.

If you have ANY more questions at all, please, post back here and let us know. We'll be more than happy to continue to assist you.

Please, wait until you have everything you need and you no longer need our assistance b4 assigning a rating.

If I answered your questions and you have no other questions or need of our assistance on this topic...would you kindly take just a moment to close the problem by assigning a FIXYA rating for my "solution"? I would be very grateful for your generosity and show of appreciation.

Thank you once again for using FixYa! Have a beautiful day.
BJ @:)

Posted on Apr 20, 2008

  • B Joan Rapier
    B Joan Rapier Apr 20, 2008

    Hello fayerogers02

    Were you able to take care of getting your new antivirus software installed using the directions and information I provided for you?

    I DO hope that is the case. :) If it is not the case and you do need further assistance, please, post back here and we'll continue to assist you until you're all set.

    If you have managed to download your new software and get it installed, would you kindly take just a moment to re-rate my solutions to a FIXYA, please?

    This is the customary rating for those solutions that were instrumental in answering your question(s) and/or solving or diagnosing a problem for you. I would be very grateful for your generosity and show of appreciation.

    Thank you once again for using FixYa! Have a beautiful day.
    BJ @:)

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1 Answer

I had purchased a online antivirus package on 1st October 2010, till date I have not received any confirmation on this, however the money has been taken from my credit card instantly Please help me on...


go to the following site

www.mynortonaccount.com

sign in to your norton account with the email address you have registered at the time you purchase the norton product

if you do not know your password

you can click on forget password and give a request fr a new password

then log in to your norton account and check in the order history for thr product details and download link

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If you have a legal downloaded copy of Norton, go to the purchase confirmation email you received from Symantec and click on the download link again. If it doesn't work, call Symantec with your order number to request an updated download link.

This has worked for me in the past. I had the same problem a year ago and Symantec provided an updated download link.

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Available from may office suppliers, electronics retailers, etc. \a legal copy will have it's serial code included in the packaging

Jun 04, 2009 | Symantec Norton AntiVirus 2008: Windows

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Avast antivirus is totally free and it updates automatically more often than Norton.

http://www-avast.org/?t=avast1u

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Hi,

You can directly install your new application.
It will automatically search for previous one and uninstall/upgrade the new application.

Regards

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Norton Antivirus 2008 purchased 4th July 2008 Order No.1644036072 £29.99. Confirmed paid on my Bank Statement.Can't Download. Need help as I keep getting reminders and I am not sure if I am covered.


No, even if you completed the purchase the antivirus is not active yet. You should have received, in the email used for the order, a link to the download, and a registration number.
Download the install program from the link and if required use the reg. number.
If you cannot find the email with the link check in spam mail, and in trash bin.
If you still cannot install the update, proceed from here to contact Symatech regarding your order, tell you cannot find the download, they will send a new one.
After installing the antivirus, you will need to connect to the internet to validate installation.
Here is FAQ on Norton downloads

Jul 17, 2008 | Computers & Internet

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Ordered Antivirius 2008 over the internet but hasn't registered on my computer. it also charged me more than what it costed. i need help getting that Antivirus on my computer.


What is the brand of your Antivirus 2008? Is it Norton? Have you received an e-mail from the company? Will they send you a disk or you downloaded the software? And then, if it was downloaded, when you tried to execute it, did you get an error message?

May 28, 2008 | Computers & Internet

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