Question about Computers & Internet
This is process is confusing for many people. So, don't feel like The Lone Ranger.
Actually, you'll need to click on the "download" link in the email sent to you by Symantec in order to download your new software. What you have done so far is to purchase the product along w/ a subscription for antivirus definitions updates for one or more years.
Usually, the course of action is to uninstall previous versions of their software. However, Symantec's installation processes have gotten pretty good about letting the user know if the previous version of the product needs to be uninstalled.
Often times, the installation process of a newer version of a Symantec product will take care of uninstalling its predecessor for you.
IF you have purchased a newer version of the SAME Symantec product (e.g. Norton Antivirus), then I recommend you download the new product and run the install.
See if it will take care of the uninstall of the previous version for you. If you need to uninstall the previous version yourself, you will be prompted to do so.
IF, however, you have purchased a DIFFERENT product that happens to also INCLUDE Norton Antivirus, please, don't run the install yet. Instead, post back here and let me know exactly what each of the two Symantec products are called (the older and the newer one) and I'll instruct you in how to handle the installation process of the newer one.
If you have ANY more questions at all, please, post back here and let us know. We'll be more than happy to continue to assist you.
Please, wait until you have everything you need and you no longer need our assistance b4 assigning a rating.
If I answered your questions and you have no other questions or need of our assistance on this topic...would you kindly take just a moment to close the problem by assigning a FIXYA rating for my "solution"? I would be very grateful for your generosity and show of appreciation.
Thank you once again for using FixYa! Have a beautiful day.
Posted on Apr 20, 2008
a 6ya expert can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017
Tips for a great answer:
go to the following site
sign in to your norton account with the email address you have registered at the time you purchase the norton product
if you do not know your password
you can click on forget password and give a request fr a new password
then log in to your norton account and check in the order history for thr product details and download link
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