Question about HP Laserjet CM2320nf All-In-One Color Printer

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Hp cm2330 remove shipping lock - HP Laserjet CM2320nf All-In-One Color Printer

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HP Color LaserJet CM 1312 Series MFP customers may experience a failure during initial printer startup. After installing the print cartridges and powering on the printer they may receive an error condition or error message on the printer’s display. The printer’s orange Attention LED will flash and a Remove shipping lock from XX cartridge message will appear on the printer’s display; where XX represents the black, cyan, magenta or yellow print cartridge or any combination.
SOLUTION: First, verify the print cartridge shipping locks (orange ring attached to the toner as shown below) have been removed from the print cartridge(s) in question. Second, verify the front and back doors of the printer are properly closed. If the shipping lock has been removed, all doors are closed, and the Remove shipping lock from XX cartridge error remains a unit exchange is the recommended solution.
Contact Hewlett-Packard Customer Support. Refer to your warranty/ support documentation for the number to call in your area. Refer to this document’s number (c01677135) with your customer service representative.

Hp tech support phone for this model # : 1 800 334 51 44

Or you can take the printer to an HP Authorized Repair Center, heres a link will help you find one near your location:

You can contact me directly on:

Posted on Jul 15, 2010

  • 1 more comment 
  • susankb66 Feb 26, 2011

    We have had this problem with two of these printers now, each less than a year old. It is the most frustrating issue. They replaced the first one under warranty and will now need to replace this one. I will never buy an HP printer again.

  • Jansin Sep 19, 2012

    The problme is not the printer, the cartridges are defective. Replaced them 3 times and the 3rd cartridge worked.

  • Jansin Sep 19, 2012

    The problem is not with the printer, the cartridges are defective. Returned them 3 times and the 3rd one worked.


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Some cartridges have a defective plate. There is a black plastic plate screwed on to the cartridge, with copper contacts, usually on the left hand side of the cartridge. If you still have your old working cartridge, swap this plate with the old one and your new cartridge should work fine. You will need a Philips screw driver to remove the two screws, also it might help to wrap a rubber band around the cartridge, or hold it tight in your hand so the cartridge doesn't split apart when you remove the plate, as this plate holds the roller and the top and bottom covers together. The printer may still show low toner, thinking the old cartridge is in, but ignore it and continue printing.

Posted on Sep 19, 2012


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  2. Open the top cover. Figure 2: Example of top cover being opened c00364332.gif
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