Question about Microsoft Windows XP Professional With Servise Pack 2 (e8503040) for PC

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Uninstall Yup- XP upgrade was the issue, Problem occurred because laptop I upgraded was H/P, -ad no restore disc- was no Restore point set, and a WMI error on 04/15 was a day before M-SOFT released the latest Critical Security fix. The nature of the infection, 'trojan' we could receive emails, BUT not 1 browser could access a webpage to download a VIRUS REMOVER, So all we could do is upgrade -from WIN XP HOME- sp2- to the XP PRO, which I thought had 3 licenses, and added security. My question would be- Do I need to call to have the 1 license voided? (They cannot pick that up thru network, I assume)? Thanks

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Hi there - smartsolve back again. I just responded to your post previous to this one with lengthy detail about how the posting sequence works. Hopefully this might help to get the info into a place where your experts, who are familiar with your situation, can best provide timely assistance.

This post gives a number of pieces of / requests for info, and I will attempt to answer all these. You indicated in your prior post that you had a Recover CD, but here you have indicated otherwise. Did you get one and just can't find it, or did it not come with one? The reason I ask is: if you didn't get one (which has been HP's way of doing this for several years now), you should have a separate recovery partition on your hard drive. This partition is there in order to let you recover/restore directly from the hard drive. Also, when they do this, they instruct you to create your own recovery CDs upon receipt of the machine. The reason for this, obviously, is that if the drive goes bad, or for some reason the separate partition fails to operate the restore/recovery, you would have the CDs as a backup. So, if you have this partition, and never created the CDs, I would do so now - couldn't hurt. They do have some built-in restriction that only lets you do this once (for some unknown reason) so if it has been done before, the system most likely will not let you create the disks. You should find the option to create recovery disks on the All Program list somewhere, likely in an HP program group.

The WMI error occurred before I became involved with your situation, and you obviously figured that out on your own - congratulations! Now I also know why the upgrade was done, but it seems this has led you to where you are in re the OS. What I don't know is how the upgrade was done - did you download the trial version of XP Pro, which is a 60-day trial or something of that nature? Try as I might - and I have spent a long time now searching for one, I can't find a way to download such a trial. The only link MS has is now obsolete and takes you to an error page.

[As an aside at this point, but to address the 3-license issue, the only version of MS product that has a 3-license deal is the Home & Student version of Office. None of the OS software has that provision.]

Now, as to what to do to address the license on XP Pro... (Do I need to call to have the 1 license voided? They cannot pick that up thru network, I assume?) Have you been successful in getting your system back to XP Home? Or is it still on the XP Pro? If you can get it back to the XP Home, through the steps we have previously outlined, there is no need for further communication with MS. However, if you decided you want to keep the Pro Trial, in order to use it legally, you will need to go to the MS site and fork over the $199 we discussed earlier to get a legal activation.
Hope this clears things up for you, and if not, please let me know. If all is clear, thank you for rating FixYa!

smartsolve

P.S. By the way, the second post I answered for you in this process was rated as Helpful (average), while the other two were FixYa. If you are happy with the work I've done for you, could you take another look at that? The only reason I ask is that ratings are all calculated into an expert's ranking and status, and so it makes a difference for it to be a FixYa when appropriate! Thanks so much!

Posted on May 06, 2008

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No, in terms of being ethical it means just removing the XP installation from the machine for which you do not have an appropriate license. Off course you run the risk on your own if not doing so, but you do not need to call.

Regards

Hands of Time

Posted on Apr 21, 2008

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