Question about HP Pavilion dv9000z Notebook

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Hi! Here's hoping someone can help me... I have an HP Pavill dv9000 notebook. It starts but doesnt load right.AIM/AOL/PSP/itunes/etc wont work but firefox will work. I have no clue what's going on. This all started after my system just went down. There was a blue screen with some writing BUT it went away too quickly for me to read it. Anyway, now programs like AIM, YIM, photoshop, One Care, or even just trying to go into the control panel to do certain things will freeze. Any clue what happened? I ran a hardware test and it said everything was okay. It's crazy because I CAN use firefox and go online through that, watch youtube vids, etc I suspect that my Windows OneCare may have screwed up everything because it won't start correctly or even work right when I restart the laptop. Also, the side bar gadgets won't load or when they do, only one or two will appear.

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Hi Heather,

It seems the Operating system on your computer is not functioning correctly due to a virus issue or some system file or registry entry is corrupted.

I would suggest you to kindly try to do a system recovery using the following method.

If you are using Windows XP, reboot the computer and Start tapping the F10 key on your keyboard repeatedly. You would get the System recovery screen. Just follow the instructions on the screen and complete the recovery process.

If you are using Windows Vista or Windows 7 then reboot the computer and keep tapping the F11 key till you see loading Windows files. When you get the Recovery manager Screen Click on Advance options and select the choice which says "Restore my computer to original Factory Condition" Just follow the instructions on the screen and complete the recovery process.

This will reload the original Operating system and the computer would be loaded to Factory settings.


Posted on Jul 15, 2010

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