Question about Canon PowerShot SD400 / IXUS 50 Digital Camera

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After I dropped the camera, the lens won't extend - the motor whirs for a few seconds, then the camera shuts off.

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Apart from taking the camera apart and voiding warranty, the only real solution would be calling Canon for repair or finding a Canon repair center in your area.

Posted on Jul 15, 2010

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I have a Canon IXUS970IS and the lens is stuck 3/4 out. I do not know how it happened as I loaned the camera out and it came back like this. I am told it just happened. There is no evidence that the...


I will say with 95% certainty the camera was dropped while the lens was extended. It does not take much of an impact to make the Canon lenses lock up, a very small drop, or even banging the lens into a door or something while it is extended will do this. It happened to my Canon, and two other friends' Canon cameras as well! Googling the issue also shows how common this is. I had my camera hanging around my neck and merely bumped my extended lens while opening a door. The gears inside are SO fine, and it skips just one tooth and it will fail. It sucks.
Sending the camera in to Canon for repair seems to be the only option, since you already tried gently push/pull/twist of the lens while it tries to retract. That worked for one friend, I sent mine into Canon for $50 repair.
Sorry.

Sep 08, 2011 | Canon PowerShot SD890 IS / IXUS 970 IS...

1 Answer

The lens will not retract. A message says "lens error, restart camera," but the camera will not restart. The camera is a Canon PowerShot S3 IS. I can hear a "whirring" or motor noise when I try to start...


Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ... Unfortunately, many cameras that fall prey to this can only be corrected by professional repair. But, here are some simple things that you can do to try to correct it. They only seem to work for less than 40% of the lens errors, but if the camera is out of warranty, they're worth a try.

Feb 17, 2010 | Canon PowerShot S2 IS Digital Camera

2 Answers

When I turn my camera on, it will than read: "lens error, restart camera."


Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ...

Here's some things that you can do to try to correct it. They only seem to work for less than 50% of the lens errors, but if the camera is out of warranty, they're worth a try:

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

May 27, 2009 | Canon PowerShot SD1100 IS Digital Camera

1 Answer

Camera was dropped. Now it will turn on, but after a few seconds, lens begins to move in and out for about 3-5 seconds, then a messag is displayed: Pleaase turn camera off then on again". Doing this r


Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ...

Here's some things that you can do to try to correct it. They only seem to work for less than 50% of the lens errors, but if the camera is out of warranty, they're worth a try:

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

May 17, 2009 | Panasonic Lumix DMC-LZ3 Digital Camera

1 Answer

E 18 message


Lens errors (E18 errors on Canons) are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ...

Here's some things that you can do to try to correct it. They only seem to work for less than 50% of the lens errors, but if the camera is out of warranty, they're worth a try:

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

Jan 04, 2009 | Canon PowerShot A75 Digital Camera

1 Answer

Canon G9 dropped


I was told it happens when the battery is low

Aug 20, 2008 | Canon PowerShot G9 Digital Camera

1 Answer

Nikon L3 Lens wont extend


Hi:
If the camera has not been abused, such as dropping, impact of some sort, or restricting the extending lens, then there is an internal problem.
See my other posts on suggestions of selling it.

Nov 27, 2007 | Nikon COOLPIX L3 Digital Camera

1 Answer

Lens cover stays open


Try blowing lots of compressed air around the open lens shutter to clean the mechanism. Or use a hair dryer for a few seconds (don't want to heat up the camera). Also with the lens barrel extended and pointed downward, tap the lens barrel with a pencil while you extend and retract the lens by powering the camera on and off. A grain of sand in the mechanism is usually the culprit, and you want to try to dislodge it.

You can open it up, but only as a very last resort. The above procedures usually work if you try them enough. But for those particularly nasty stuck mechanisms, here's an example repair on a Canon Powershot A400 (do this at your own risk, and it will void your warranty):

http://camerarepair.blogspot.com/2007/11/repair-of-stuck-lens-covers.html

Oct 30, 2007 | Sony Cyber-shot DSC-W55 Digital Camera

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