Question about Western Digital My Book Premium ES Edition WDG1SU5000 500 GB USB 2.0 Hard Drive

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No power It seems that I have lost the power on the external cabinet. When I remove the disk from the cabinet and connect it to the computer's internal SATA interface everything works ok. But when it's in the cabinet the disk will not start. I think the solution is to purchase a new cabinet. Any idea from where?

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I guess WD should replace it under warranty.

Posted on Nov 08, 2008

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My drive stopped connecting. Green light blinking fast


Try plugging it in to a different computer.
If it still fails, then the problem either is:
* power-supply (most external drives that have a 3.5-inch disk-drive inside require a power-supply; most that have a 2-inch disk-drive inside draw power from the USB port),
* adapter inside the external case (convert USB interface to SATA interface of the disk-drive) is failing,
* disk-drive inside the external case is failing.

Your best hope is that the disk-drive is OK.
Remove it from inside the external case,
and attach it as a "slave" disk-drive inside some desktop computer, and copy the files.

May 09, 2015 | Hard Drives

1 Answer

Device driver download


STEP 1
Check the Power and Data Cable

  • Check that the power cable is securely connected to the external drive and wall socket (applies only to desktop external hard drives).
  • Do not connect the drive through a USB hub, connect it directly to the PC or laptop. Make sure the power adapter is connected directly to a wall outlet, not to an extension cord.
  • Ensure the cable is securely connected to both the drive and computer.
  • If your external hard drive came with with a Y-cable, use both USB connectors to ensure the drive is getting the appropriate power.
  • If you are connecting to a PC, use the USB ports found on the back of the computer. Avoid using USB ports found on keyboards, monitors or the front of the PC.
  • If the problem still continues, try using a different USB port.

STEP 2
Check the Drive Partition in Disk Management

Even though the drive may not be visible on the "Desktop" or in "My Computer," check to see if the drive is recognized in "Disk Management."
  1. Right click on "My Computer" and select "Manage" from the menu.
  2. From the "Computer Management" window select "Disk Management" from the menu on the left.
  3. In "Disk Management" check to see if the drive is visible. If the drive is found, look at the partition for the drive. New drives will be labeled as FAT32 and have a drive letter assigned.
  4. If the drive does not display as "Healthy," or shows the file format as "RAW," then the partition has become corrupt. It could also be corrupt if the bar above the drive is black and shows as "Unallocated."
  5. To make the drive usable again after a partition has become corrupt or lost start by right clicking on the drive in "Disk Management" and select "Delete partition" from the menu. Then right click on the drive again and select "create partition" from the menu. Follow the steps in the partition wizard to create a Primary partition.

    NOTE: Deleting the partition will cause all data on the drive to be lost. If the partition has become corrupt this may be unavoidable. HGST is not responsible for lost data. It is highly recommended that data be backed up in multiple locations on multiple drives to minimize data loss.
  6. After the new primary partition has been created "Disk Management" will display the drive with an NTFS partition. The NTFS partition is unusable on a Mac. If the drive is used on Macintosh and Windows computers, follow the link below to obtain a FAT32 formatting tool which will allow both Windows and Macintosh users to use the drive.

    http://www.ridgecrop.demon.co.uk/index.htm?fat32format.htm

STEP 3
Check the drive status in Device Manager :

  1. Right click on "My Computer" and select "Manage."
  2. From the "Computer Management" window select "Device Manager" from the list on the left.
  3. From the device list, expand the "Disk Drives" category by clicking on the [+] symbol found to the left. If the drive is detected by the system, there will be an entry for your external drive.
  4. If it is not listed under "Disk Drives," expand the "Other Devices" category and see if there is an entry for an "Unknown Device."
  5. Right click the "Unknown Device" and select "Properties."
  6. Under the "General" tab, it will typically display "This device is not working properly" followed by either Code 10 or Code 28.
  7. Code 10 would suggest a potential power supply issue (typically 3.5-inch desktop external drives). If a second external drive with an equivalent power supply is available, try connecting the power supply to the drive.

    NOTE: Before connecting a power adapter that did not ship with the external hard drive, verify that the power configuration matches exactly with the power adapter that was supplied. Failure to use the correct power supply can result in damage to the unit, injury or fire.
  8. If a different power supply is not available, verify the problem by connecting to a different USB port or by connecting to a second PC.
  9. If the same error code is still displayed, create an RMA and return the drive under Warranty.
  10. Code 28 would suggest a driver error.
  11. Expand the "Disk Drive" category in "Device Manager" right click on the drive and select "Uninstall."
  12. Disconnect the external drive, reboot the computer and reconnect the drive when the computer has finished restarting.
  13. If same error is displayed, try connecting it to a second PC to verify the issue.
  14. If the drive fails on the second PC with the same error, create an RMA and return the drive under Warranty.

Apr 06, 2013 | SimpleTech SimpleDrive Pininfarina 320GB...

1 Answer

Today when I connected my maxtor portable hard disk, it was emitting some noise. my Pc was unable to pick up the drive. I tried with another pC. problem is same. it is about 18 months old and i have lost...


An external storage-device has four major components:

* the USB cable

* the power-adapter

* the disk-drive inside the enclosure

* the USB-to-disk-drive adapter inside the enclosure.

One of these components has failed.

Try a different USB cable.

Try connecting to a different USB port on your computer.

Try connecting to a USB port on a different computer.

Take a "multi-meter" and measure both the voltage and amperage output from the AC adapter, and compare with the specifications on the label on the adapter.

Open the enclosure, and remove the disk-drive, and then connect it as a "slave" disk-drive in a desktop computer, to see if it works at all.

Purchase a new, compatible, disk-drive, and install it in the enclosure, to "revive" your external storage device.

Get the part-number and serial-number from the label on your disk-drive, and access the manufacturer's web-site, and use "check warranty status", to see if they will replace the device, at minimal cost to you.


There exist commercial "data recovery" services that can try to repair your device, just long-enough to rescue and copy your files.
For example, see: https://services.seagate.com/index.aspx?lng=en-US for a "no data - no charge guarantee".

Nov 11, 2010 | Maxtor OneTouch III Mini Edition 120GB...

1 Answer

I have 500GB Roco (Toshiba) external hard drive... It was not dropped or physically damaged. My desktop and my laptop don't recognized it anymore. What seems to be the problem and how can i fix...


An external storage-device has four major components:

* the USB cable

* the power-adapter

* the disk-drive inside the enclosure

* the USB-to-disk-drive adapter inside the enclosure.

One of these components has failed.

Try a different USB cable.

Try connecting to a different USB port on your computer.

Try connecting to a USB port on a different computer.

Take a "multi-meter" and measure both the voltage and amperage output from the AC adapter, and compare with the specifications on the label on the adapter.

Open the enclosure, and remove the disk-drive, and then connect it as a "slave" disk-drive in a desktop computer, to see if it works at all.

Purchase a new, compatible, disk-drive, and install it in the enclosure, to "revive" your external storage device.

Get the part-number and serial-number from the label on your disk-drive, and access the manufacturer's web-site, and use "check warranty status", to see if they will replace the device, at minimal cost to you.

Nov 10, 2010 | Toshiba 120GB USB 2.0 Portable External...

2 Answers

I have a iomega eGo HDD and its not showing up on my computer but it shows up under my devices how do I fix that


It depends. If this is the _very_ first time that you have connected the IOMEGA device to your computer, you'll need to "initialize" the HDD for usage by Windows (or Mac OS).
Or, if you've previously done that, and you've written files onto it, and now cannot read those files, you have an entirely-different problem, namely a "hardware" problem.

An external storage device has several major components:

* the USB cable (which in your case, seems OK, since the device is listed)
* the disk-drive inside the enclosure
* the USB-to-disk-drive adapter inside the enclosure
* optionally, an external power-supply that connects to the enclosure.

Use a multi-meter to measure the voltage/amperage generated by that power-supply,
and compare with the specifications on the power-supply's label.

Disassemble the enclosure, and remove the disk-drive.
Connect it as a "slave" disk-drive in a desktop computer, to see if bypassing that USB-to-disk-drive adapter bypasses the problem.

If the device is still under warranty, IOMEGA will replace it, at minimal cost to you.

If the warranty has terminated, buy a new, compatible, disk-drive, and install it inside the enclosure, to "revive" your external storage device.

Nov 04, 2010 | Iomega Hard Drives

1 Answer

Fitted solid state drive into external 2.5 inch drive case,power light says there is power to the drive but windows (vista) doesnt seem to find the drive ! How can i get windows to see the drive so i can...


After connecting the external drive to the computer give it a few seconds for the computer to find the external. After that click on the start menu of you computer, right click on "Computer" and click "Manage". This should bring up a new window, in there you'll see "Disk Management", click on that. You should now be presented with all the disks connected to your computer, your new drive should be there, either listed as not initialized, or empty space, you should be able to right click on it and either initialize it and/or format it to NTFS

Mar 03, 2010 | Transcend 25" SATA Solid State Disk 32GB...

1 Answer

My wd3200me was working now not


Try connecting to a different USB port on your computer.

Try a different USB cable.

Try connecting it to a different computer.

If it still does not work, either:
* the USB-to-disk-drive adapter has failed
* the disk-drive has failed

If the former, open the case, and remove the disk-drive,
and temporarily connect this "internal" disk-drive as a "slave" disk-drive into any desktop computer, and copy all the files. Or, remove the disk-drive, buy a new "empty" external-adapter, and install your disk-drive into the new case.

If all else fails, search online for "Data Recovery Services".
These type of companies are expensive, but they can "recover" files from almost any hard-drive that has "failed".

Jan 02, 2010 | Western Digital Elements powered by WD 320...

1 Answer

USB hard drive not recognized by Mac and by PC


Does the external drive work when connected to some _other_ computer? (Friend? Office? Home?)

It could be a failure either in the "hardware" inside the external-case (the USB adapter & interface)
or in the disk-drive "inside" the external-case.

So, a qualified technician can open the external drive, remove the disk-drive, and connect it directly to a computer, to see if the files can be "directly" read from the disk-drive.

If not, then you should search online for a "data recovery" service -- they are expensive, but they physically repair a damaged disk-drive, just long-enough to copy your data to another disk-drive.

May 29, 2009 | Western Digital 250GB MyBook External USB...

1 Answer

Ihave purchased a SeagateFreeagent 500 gb USB external HDD.It was working very well till I tried to create partitions by using Paragan Disk Management software. In the middle of formatting the partition...


Hi,
After plugging ur HDD, verify the device is detected or not in Device manager and Try Partitioning Again GUI mode (means in XP).. or follow the steps..

1- Go to Computer Management, Click Disk Management
2 - You will find you External HDD in the Right side
3 - Just Right Click the Drive, if it asks Initialize HDD, just Initialize and Create Partition as u like.

Have Fun
- Rajkumar

Mar 28, 2009 | Seagate FreeAgent Pro - 500GB, 7200 RPM,...

2 Answers

Maxtor formatting


i have a maxtor my computer crashed and i lost my disk how do i get my pictures back

Oct 05, 2008 | Maxtor OneTouch A01B080 80 GB Hard Drive

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