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When I attempt to print, my MAC says the brother MFC-8660DN is offline. I looked at the printer controls and cannot determine what to do to get it online.

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Hi,

1. If the LCD screen is blank, then the Brother machine is not powerd on the machine to see if it wakes from sleep mode. If it does not, then verify that it is plugged into a working outlet and any power switches are turned to the ON position.

2. Check the LCD screen for any error messages. An example would be "Paper Jam" or Ink/Toner Empty". If the LCD screen shows an error troubleshoot to clear the isssue indicated.

3. Find your printer icon from the Menu > system Preferences > Hardware >Print & Fax ...
And set the printer online if it is offline.

4. Delete/cancel all print jobs/documents if any. Restart

5. You may try to reset to factory settings from the printer menu as described in this manual.

6. If it doesn't help you can remove/uninstall the printer driver and then reinstall it back.

Hope this helps.



Posted on Jul 14, 2010

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If you are running Vista and SNMP is turned off
1. Check to see if SNMP is turned off this is a component of Vista
a- Control Panel
b- Program and Features
c- Left side of screen you should see turn windows features on or off
d- Click on this a window box should open scroll down and see if SNMP feature is checked if it is then turn it off (unchecked) follow these steps
e- Under printers select Brother MFC-940CW printer right click
f- Select run as administrator
g- Select properties
h- Select ports
i- Select button configure ports
j- Under port settings uncheck enable SNMP
k- Click ok printer should be on line
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m- Run the brother remote setup program and note the IP address
n- Run the command prompt as an administrator at the prompt type the following “apr –a” without the quotes and then hit return and note the physical address (MAC) for the above IP address you noted. Log on to your router and enter the MAC address from the step above and save.
o- Run the brother remote setup program again and change TCP/IP from “auto to static” please note you must have box checked at the top of the window edit network settings.
p- Restart the computer

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