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Cannot install printer/scanner


posted by kaz44 on Apr 20, 2008


Hi there,
I wonder if anyone can help me i have a printer already installed on my comp a hp deskjet 5650 i am trying to install an hp psc 1317 which i bought about 2 years ago but it was installed on my son's comp. I want o installit on mine cause i need to use the scanning facility. When i try to install it i put the disc hp 1310 series in and a message is coming up saying " insert the hp all-in-one cd labelled windows (R) i do not seem to have this but i don't hink i got this disc with it. My windows was already installed when i bought it
I have the same problem.
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Solution #1

posted on Apr 21, 2008
Not Rated (0)

dauphine

Rank:Guru Guru
Rating: 87%, 131 votes
Forget the CD, you can download all necessary software from here: http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&cc=us&lang=en&dlc=en&product=374584&

Also, although I'm not 100 certain, I think that you should first uninstall psc 1317, disconnect it from PC, install software and than connect it to PC. Trying both ways won't hurt for sure. ;-)
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