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I believe I have a trogan horse that is infecting my HP, I am using Vista and IE. My Norton disappeared off my Pc, I reinstalled it and Norton says it is fine but now my monitor turns itself off and the sometimes the mouse stops working. when I try to do a scan with Norton the screen just goes blank and I have to reboot.

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  • gregsglass Jul 15, 2010

    Thank you for guiding me through this problem.



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Some trojans can be cleaned from a PC using software called Malwarebytes. It is available at

Download, Install and run the quick scan.
You will be shown a list of infections.
Click Remove All

If for any reason Malwarebytes will not run follow the instructions below:

1. Download Install and DO NOT RUN Malwarebytes.
2. Start Windows Explorer:

  • Start
  • Type Explorer
  • Hit Enter
3. Find the folder for Malwarebytes
  • C:\Program Files\Malwarebytes' Anti-Malware
  • Rename the file mbam.exe ( You may only see the mbam part)
  • Call it runme.exe(or just runme- if you do not see the exe extension)
4. After renaming it and before exiting from Explorer, double click on runme.exe
5. Click Quick Scan
6. Remove all
7. Reboot

Please reply to this post to get additional help.

Posted on Jul 14, 2010

  • 2 more comments 
  • gregsglass Jul 14, 2010


    I am on afixed income and can not afford the 25 dollars at this time. Is there is anything else I can do?



  • Circe Denyer
    Circe Denyer Jul 14, 2010

    There is no charge to download and run Malwarebytes.
    Is this what you are talking about?

    There is a free copy of the program at

  • gregsglass Jul 15, 2010


    Thank you, it removed 10 items. I hope this will clear up my problem.


  • Circe Denyer
    Circe Denyer Jul 15, 2010

    Norton did not block Trojans on your machine because it is not designed for this type of infection. You can read about products that help this at Thanks for using



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