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My laptop always crash and the only way to recover it is to re format it.i already do almost everything like change the hardrive.memory.it willrun for a few days and then crash again.we thought at first its avirus but to no avail.one thing we know its software related because if we install defreeeze it would not crash till we thaw the defreeze and it will crash again

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Hello.

This is a tough one.

My first thought is that if you reformat your laptop and it crashes, sounds like a hardware (most common: memory or hard drive) problem.

But, you've tested / replaced the memory and the hard drive. Be certain that you have the correct memory for this laptop. Also, run hardware diagnostics.

When you reformat, don't add anything. Just the operating system. Boot it and test for awhile to see if the operating system is stable. Then, add software one at a time and test each time. It may be a long process, but it's possible that your software may be infecting your system.

Hope this helps.

Posted on Jul 14, 2010

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