Hi. My name is Kay, and I am new to the above machine, working for an association in WDC. I keep jamming the system when trying to run cardstock cover sheets (with the remainder of the projects plain white 8.5 by 11" paper). What am I doing wrong, and how exactly do I clear a mistake? What are the steps I must take? We don't have a manual in my workplace, and my supervisor is starting to get grouchy...
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Just for any others with this question, I have been plagued with the same problem with my CP205 and CM205 printers, and discovered with the CM205 that it does still have a small scrap of paper left in the end of the paper path, near where it ejects. This can't be seen if you are looking inside the printer from the back door, hence anyone thinks it's clear, but if you open the main top door, by lifting up the control panel, and shine a torch down there, that's where you will probably find the small scrap of paper, which is stoping the printer from working. I managed to remove mine with a set of small tweezers. It would help if the machine could give you a more accurate error message, eg, lift the TOP door and remove paper jam.
There are a couple of paper path sensors that pop out of their mounting on those machines. One is in the fuser, the other is on the upper plate above the paper feeder.
The best way to get to the one above the paper tray it to remove the drum/toner. Remove the paper tray and lay the machine on its back. Then look above where the paper tray is and most likely you will see a small actuator and sensor that have poped out of its mounting. I would recommend that if that happened, using a little of a rubber cement on the tabs of the sensor just to keep that problem from reoccuring. That is not uncommon for those sensors to pop out and not clear the jam message.
There could be two things. First, be sure the paper tray is not binding. The metal plate in the middle should spring up easily. The friction pad should be firmly attached to the tray, but not extending over the metal portion. The second thing would be to clean or replace the feed rollers. They are inside the machine above where the tray would sit. Since the tray feeds when full, I don't think you have a clutch problem. Let me know how it goes.
It should be on the start up or configuration page.
I know there is no info in any documentation that tells you where to gain that info.
I can't remember exactly what page it is on, but the count is on one of those 2 pages.