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Are your drivers current? and have you tried to move the router? Even moving it a small distance can make a huge difference.

Posted on Apr 20, 2008

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Limited or No Connectivity


<b>Hardware works but wireless doesn't and you're getting the limited or no connectivity error.</b><br /> <p><b>Please note:</b> This document assumes that you have checked that the wireless NIC is turned on and that the Wireless Service and DHCP Service have been checked and that they are both enabled on the notebook and the services are running.<br /> <b>If you're unsure about the services do the following:</b><br /> 1. Start &gt; Run &gt; 'services.msc'<br />2. Search for DHCP Client in the services list. The Status should be Started and the Startup Type should be Automatic. If not, right click on the service choose properties and fix the Startup Type to Automatic. Click OK to close the window.<br />3. Search for Wireless Zero Configurations. The Status should be Started and the Startup Type should be Automatic. If not, right click on the service choose properties and fix the Startup Type to Automatic. Click OK to close the window.<br />4. Close the window<br />5. If you had to restart any of the services, reboot the computer.<br /> <b>1. Update wireless driver</b><br /> Boot the computer into safe mode with networking.<br />Hardwire the notebook to the cable/DSL modem,<br />Uninstall the drivers and utilities for their wireless card.<br />Customer should go to the manufacturer's website and download the latest wireless driver revision for their notebook.<br />Install the latest driver.<br />Shut down the computer and unplug the LAN connection.<br />Reconnect the router and modem.<br />Wait for router and modem to sync.<br />Boot the computer again.<br />Test the connection.<br />If the connection fails go to step 2.<br />If the connection works resolved.<br /> <b>2. Winsocks fix</b><br /> <b>Start &gt; Run &gt; 'cmd'</b> enter<br />Type in the following:<br />netsh winsock reset<br />Computer should need to be rebooted<br />Test computer after reboot<br />If the connection fails go to step 3.<br />If the connection works resolved.<br /> <b>3. Power cycle the router</b><br /> Unplug the router and let it sit for 30 sec.<br />Power down the notebook.<br />Plug the router back in and wait for all the lights to stabilize<br />Reboot the computer.<br />After the computer makes it to the desktop test the connection.<br />If the connection fails go to step 4.<br />If the connection works resolved.<br /> <b>4. Confirm that the connection is set to b or g (depending on router)</b><br /> <b>Start &gt; Right Click 'My Computer' &gt; Manage &gt; Device Management &gt; Network Connections &gt; Right Click on the Wireless NIC &gt; Properties &gt; Advanced Tab</b><br />Click on Wireless Mode under property<br />Make sure that it is 802.11g or 802.11b depending on the router.<br />If the connection fails go to step 5.<br />If the connection works resolved.<br /> <b>5. Move the notebook closer to the router (within 3 feet or less).</b><br /> In some cases the antennae may be damaged or disconnected from the Wireless NIC.<br />Verify that the wireless antennae are connected to the wireless card by going under the panel and looking for them.<br />If the connection fails go to step 6.<br />If the connection works resolved.<br /> <b>6. Check for encryption</b><br /> If encryption is there can it be cleared?<br />Y. Clear settings<br />Hard reset the router (usually involves holding down the hard reset button for 30 sec and having the router go back to default settings).<br />Disable encryption keys on the notebook.<br />If the connection fails go to step 7.<br />If the connection works resolved.<br />N. Do following<br />Hard reset to factory default (to clear any configuration setting that the customer may have set up).<br />Insert the WEP/WPA key using generic setup (on connections)<br />If the connection works resolved.<br />If the connection fails - go to advanced setup<br /> <b>Advanced Setup:</b><br /> <b>Go to Start &gt; Control Panel &gt; Network Connections &gt; Right Click on Wireless &gt; Properties &gt; Wireless Networks &gt; Click on //Network Name// &gt; Properties<br /></b>Select WPA-PSK<br />Set Data Encryption to TKIP (if not already selected)<br />Enter Network Key (confirm case of letters)*<br />Confirm the key<br /> Click OK<br /> *Note: copy and paste does not always work ... type the key in manually!!! (garbage characters can exist in a copy and paste or spaces may appear!!!)<br />Test the connection:<br /> If the connection fails go to step 7.<br />If the connection works resolved.<br /> <b>7. Mac Filtering</b><br /> Hard wire the notebook and verify that MAC filtering is not enabled on the router.<br />If it is disable the filters and test the connection.<br />If the connection fails go to step 8.<br />If the connection works resolved.<br /> <b>8. Verify Channels</b><br /> <b>Start &gt; Right Click 'My Computer' &gt; Manage &gt; Device Management &gt; Network Connections &gt; Right Click on the Wireless NIC &gt; Properties &gt; Advanced Tab<br /></b>Under Property choose Channel <br />Make sure that the Channel is the same as on the router.<br />If unsure:<br />Connect via LAN to the router and look up the channel that it is using.<br />If the connection fails go to step 9.<br />If the connection works resolved.<br /> <b>9. Disable Firewalls</b><br /> Check to make sure that the firewalls are disabled. In some cases these can interfere with connections being made to the router. <br /><b>Start &gt; Run &gt; MSCONFIG</b><br />Disable all startup items<br />Reboot the computer<br />Test the connection.<br />If the connection fails:<br />Uninstall all firewall software and disable the XP firewall.<br />If the connection works resolved.<br /> <b>10. Router firmware update</b><br /> Conference in router manufacturer and explain the issue and tell them WHY an update is necessary (no communication between router and notebook).<br />

on Mar 15, 2011 | Computers & Internet

Tip

Wireless - Limited or no Connectivity


Hardware works but wireless doesn't and you’re getting the limited or no connectivity error.
Please note: This document assumes that you have checked that the wireless NIC is turned on and that the Wireless Service and DHCP Service have been checked and that they are both enabled on the notebook and the services are running.
If you’re unsure about the services do the following:
1. Start > Run > ‘services.msc’
2. Search for DHCP Client in the services list. The Status should be Started and the Startup Type should be Automatic. If not, right click on the service choose properties and fix the Startup Type to Automatic. Click OK to close the window.
3. Search for Wireless Zero Configurations. The Status should be Started and the Startup Type should be Automatic. If not, right click on the service choose properties and fix the Startup Type to Automatic. Click OK to close the window.
4. Close the window
5. If you had to restart any of the services, reboot the computer.
1. Update wireless driver
Boot the computer into safe mode with networking.
Hardwire the notebook to the cable/DSL modem,
Uninstall the drivers and utilities for their wireless card.
Customer should go to the manufacturer's website and download the latest wireless driver revision for their notebook.
Install the latest driver.
Shut down the computer and unplug the LAN connection.
Reconnect the router and modem.
Wait for router and modem to sync.
Boot the computer again.
Test the connection.
If the connection fails go to step 2.
If the connection works resolved.
2. Winsocks fix
Start > Run > ‘cmd’ enter
Type in the following:
netsh winsock reset
Computer should need to be rebooted
Test computer after reboot
If the connection fails go to step 3.
If the connection works resolved.
3. Power cycle the router
Unplug the router and let it sit for 30 sec.
Power down the notebook.
Plug the router back in and wait for all the lights to stabilize
Reboot the computer.
After the computer makes it to the desktop test the connection.
If the connection fails go to step 4.
If the connection works resolved.
4. Confirm that the connection is set to b or g (depending on router)
Start > Right Click ‘My Computer’ > Manage > Device Management > Network Connections > Right Click on the Wireless NIC > Properties > Advanced Tab
Click on Wireless Mode under property
Make sure that it is 802.11g or 802.11b depending on the router.
If the connection fails go to step 5.
If the connection works resolved.
5. Move the notebook closer to the router (within 3 feet or less).
In some cases the antennae may be damaged or disconnected from the Wireless NIC.
Verify that the wireless antennae are connected to the wireless card by going under the panel and looking for them.
If the connection fails go to step 6.
If the connection works resolved.
6. Check for encryption
If encryption is there can it be cleared?
Y. Clear settings
Hard reset the router (usually involves holding down the hard reset button for 30 sec and having the router go back to default settings).
Disable encryption keys on the notebook.
If the connection fails go to step 7.
If the connection works resolved.
N. Do following
Hard reset to factory default (to clear any configuration setting that the customer may have set up).
Insert the WEP/WPA key using generic setup (on connections)
If the connection works resolved.
If the connection fails - go to advanced setup
Advanced Setup:
Go to Start > Control Panel > Network Connections > Right Click on Wireless > Properties > Wireless Networks > Click on //Network Name// > Properties
Select WPA-PSK
Set Data Encryption to TKIP (if not already selected)
Enter Network Key (confirm case of letters)*
Confirm the key
Click OK
*Note: copy and paste does not always work … type the key in manually!!! (garbage characters can exist in a copy and paste or spaces may appear!!!)
Test the connection:
If the connection fails go to step 7.
If the connection works resolved.
7. Mac Filtering
Hard wire the notebook and verify that MAC filtering is not enabled on the router.
If it is disable the filters and test the connection.
If the connection fails go to step 8.
If the connection works resolved.
8. Verify Channels
Start > Right Click ‘My Computer’ > Manage > Device Management > Network Connections > Right Click on the Wireless NIC > Properties > Advanced Tab
Under Property choose Channel
Make sure that the Channel is the same as on the router.
If unsure:
Connect via LAN to the router and look up the channel that it is using.
If the connection fails go to step 9.
If the connection works resolved.
9. Disable Firewalls
Check to make sure that the firewalls are disabled. In some cases these can interfere with connections being made to the router.
Start > Run > MSCONFIG
Disable all startup items
Reboot the computer
Test the connection.
If the connection fails:
Uninstall all firewall software and disable the XP firewall.
If the connection works resolved.
10. Router firmware update
Conference in router manufacturer and explain the issue and tell them WHY an update is necessary (no communication between router and notebook).

on May 25, 2010 | Computers & Internet

1 Answer

We are being driven crazy. We have XBox Live using an N Adapter using WEP security ( DO not have WPA on our Wireless Router or whatever it is called!) Anyway we have excellent wireless connectivity and no...


When it fails to connect, is it failing to connect to xbox live or failing to connect to your wireless network?

You could try changing the wireless channel on your router, A different wireless channel might offer a more stable signal. Youd be suprised how many devices can interfere with a wireless network.

Also check that upnp is enabled on your router.

If you let me know what make and model router your using i can post instructions on how to do this.

Owen

Apr 20, 2010 | Microsoft Xbox 360 Console

1 Answer

My wireless connection failed. i connect to the


reinstall the drivers for your card after completely uninstalling them

Dec 02, 2009 | Gateway MX3414 Notebook

1 Answer

My wireless connection has gone down - internet connection is fine, AOL say I need to turn my wireless connector on but I didn't do it initially and don't know how to do it - help pls!


try a system restore first to the date when laptop was working fine with the wireless. if fails then uninstall then reinstall the wireless driver. if fails check if the wireless device still detected in the device manager. if fails then reseat the wireless card.

if you are using a wireless device thru usb then make sure the usb ports can read other usb devices just to isolate the case. if fails then do a clean installation.

Oct 21, 2009 | Computers & Internet

1 Answer

Wireless Connection


Move your computer to different postions and see if the frequency of the problem changes. Take your computer to a wireless internet cafe and see what happens as you move around the cafe. If your computer works at the cafe, your wireless router may be defective.

Nov 20, 2008 | IBM (31P8301-IBU) 802.11b Wireless Adapter

1 Answer

Connection failed


Is the connection wireless or wired? wired it should work fine but if it is wireless you may need to re set up your router and or the wireless settings in your network settings.

Aug 17, 2008 | Microsoft Xbox 360 Console

1 Answer

Wireless connection


you do need a wireless router to connect to a wireless adapter

Jul 12, 2008 | Microsoft Wireless Network Adapter Xbox...

1 Answer

Hp ipaq 4240


Turn your Linksys router off and back on again, then try connecting on your iPaq again. If that fails, do a soft reset on your iPaq and try again. If that fails, do a hard reset. Also, do you have any wireless security set up for the router?

Sep 07, 2007 | Computers & Internet

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