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My lg env phone says use genuine battery then

Every time I power on phone it willread across the screen " use genuine battery " and powers down . I did absolutely nothing for this to happen. Just one day the battery went low and shut off and never was able to use it since.

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6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

patel352003
  • 192 Answers

SOURCE: battery?

There is special battery identifying circuit inside the phone. It seems it needs to repair. Only skilled technician can do the job. Ask fixya for nearby repairman. Is it helping to take decision then don't forget to vote.

Posted on Jan 07, 2008

  • 1 Answer

SOURCE: LG ENV randomly shuts off

I have had the same problem. It would shut down 3 or 4 times a day. I always had to check the phone to make sure it was on - very annoying. Here is what I did to fix my problem:

I took the battery out and noticed that the 4 battery terminals did not have the shiny brass/gold appearance that I thought that they should have. I took a Q-tip with some alcohol and cleaned the 4 battery terminals on the battery and the phone. I put the battery back in and the phone has not shut off (by itself) for 4 straight days now.

I would give this a try before any other drastic action.

Posted on Nov 03, 2008

  • 1 Answer

SOURCE: My enV read use genuine battery

I got this same message and got so mad at my phone that I finally started getting really drastic with my choices on how to fix it. First I took an eraser and rubbed it on the battery and where the battery means the phone. Thinking that maybe it was dirty or something. I don't know if I saw that solution from here or somewhere else be someone said to do it and it didn't work, but you should try it just in case. Then I took a Q-tip and dipped it in some rubbing alcohol. I rubbed it on the same spot where the battery meets the phone and on the battery and it didn't work either, but still try it. It may work for you. Eventually I gave up because it sucks to sit through ever attempt and hope that it works when it doesn't. I just sat there with my phone and turned it on and off and watched the message in boredom, but them my phone finally died. So I just put in on my dresser and forgot about it for a while. I woke up the next day and had plans to check my phone and I couldn't find it, then I remembered that it was broken and got up to go get it off my dresser. I tried turning it on but it was still dead. So I just decided to pug it in and attempt to have another day of desperate attempts to fix it but instead of it just saying 'use genuine batter' and staying like that, it had a message the said 'battery charging' and while it said that a picture of a battery beneath it flashed. I was confused because 1. I’ve never seen this message before and 2. I’ve tried plugging it in before but it still didn't work. So I pressed the power button while it was still plugged in just to see what would happen and it turned on like normal. the verizon wireless label came up and my normal screen came up. So maybe you should just let your battery die and leaving it dead for at least 8-15 hours then plugging it in and turning it on while it is plugged in. It was…extremely relieving.

Posted on Dec 19, 2008

  • 8 Answers

SOURCE: LG ENV Shuts Off.

Hoh K,

So, This Isn't Really And Uncommon Problem With This Phone, Mine Does It Whenever i Put It In My Pocket, The Best Thing To Do For This Is To Take It In To Where It Was Purchased And Report The Problem, Thats What I Did And I Got A New One Free Of Charge Due To Faulty Manufacturing.

Tim2o9

Posted on Jan 04, 2009

  • 1 Answer

SOURCE: how do i resolve the error: use genuine battery. power off

A temporary fix to the problem is to put the battery in the freezer for a minute and then put it back in the phone and it will turn on just fine! I had an LGVX8700 and it just randomly started happening one day and my fiance told me to try doing that so i did and sure enough it worked. I had to go to verizon at one point to get a new phone because the one i had got damaged and the tech there used the same battery in my phone for the new one and he thought i was crazy when i told him to put the battery in the freezer but he was in for a surprise when he did what i told him and my phone turned on. It's annoying because you have to do that everytime your phone shuts off but i always made sure i plugged it into the charger before it went completely dead.

Posted on Nov 20, 2009

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1 Answer

My Verizon LG EnV3 is saying Use genuine battery and then powers down in 10 seconds. I've tried most of the suggestions people have posted and they haven't worked. Please help! I don't kno


I had 3 Verizon LG VX 5500 and 1 told me the same thing. I just ask a friend for an old phone and then I activate it on the verizon website and no problem... it can't be fixed once is asking you for a GENUINE BATTERY, you need to get another phone. Also you can get the same phone in ebay (used) and activated it yourself.

Mar 25, 2013 | LG enV VX9900 Cellular Phone

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LG ENV VX9900 crashes


Hello there.

If the phone is not turning on thats a bad sign.

Before taking the handset back to where you purchased it, try holding the power button in to soft-reset it. From the sound of your description the phone may need replaced.

Hope this helps.

May 05, 2008 | LG enV VX9900 Cellular Phone

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I have an enV 2, about 2-3 years old.I dropped my phone in the toilet, for 3 seconds, dried it with a towel, let it sit for 5 mins, put it in front of a fan for about 7 mins, and put it in rice for 30...


Yo! the drying system you used is not enough to dry it. you need to open it up to the best you can and dry under the sun for hours or under **** heat. that should do. thanks

Jul 25, 2011 | LG enV VX9900 Cellular Phone

1 Answer

My friend lent me her envy touch,(mine broke), when i turn it on the screen says use genuine battery -power off-......how can this be fixed?


Hi, use genuine battery simply means the battery your using for the phone is getting weak. That means the cell battery is getting weak and can not power the cell phone properly again.

All you need to do is not get a new battery t replace the old , that's all.

Make sure when you get a new battery, charge upto 4 to 6 hours before use, other wise the battery might not function properly..

Take care..

May 26, 2011 | LG enV VX9900 Cellular Phone

1 Answer

My lg vx9900 shuts down at random times. when i turn it back on it says "use genuine batter" then does a count down from 10 and shuts back off


Take the battery out and wiped it off with a clean, dry cloth and try again.If is still doesnt work buy a new battery

Jan 10, 2010 | LG enV VX9900 Cellular Phone

2 Answers

Genuine battery message


the software in the phone needs to be reprogramed at a store and they can fix that within maybe 20 minutes. also the phone may have a glitch in the software do to upgrades on the system. if the battery has gotten too warm though it will fry the battery to where the phone wont register it as a good battery. i have never had mine show use genuine battery though. i talked to a friend who works for verizon and she said only technical support at a main brach store can fix that.

Jul 22, 2009 | LG enV VX9900 Cellular Phone

1 Answer

I have an LG EnV that will pair but not connect with my LG HBM 210 headset. It worked before but just stopped.


Try removing the battery of the phone while the phone is powered on. Replace the battery, power on the phone, and try to re-pair your phone.

Jun 29, 2009 | LG enV VX9900 Cellular Phone

2 Answers

LG ENV TOUCH IS FROZEN. WON'T POWER DOWN, TRIED


You should try taking out the battery for at least ten minutes then putting it back in.

Jun 27, 2009 | Cell Phones

2 Answers

When turned on says "Use genuine battery" and when try to charge


I had the same "Replace with genuine battery" then the 10.9.8.7... countdown. Thought the damn thing was going to blow up!! Verizon switched batteries and told me the phone was dead and that they couldn't get any of my contact phone numbers off of it. Wanted to stick the ticking time bomb up their you know what. Never had any problems with the phone let alone never getting it wet. Anyway I didn't fall for their buy a new phone scheme and left the non customer service store fuming. The next day I had an old dinosaur Verizon phone activated to at least have a phone. Went home and checked a few websites for advice. One I came across made the most sense. Rubbing alcohol on the battery contacts and blow dry off using a hair dryer on the cold position for 20 minutes. Use a cotton swab and gently wipe the battery prong contacts on the phone itself as well as the battery contacts. I also wiped down the inside of the battery charging slot. Popped the battery back in and just like magic..... the phone was back from the dead. Told Verizon about the cure and they shrugged their shoulders. This works trust me and don't fall for their buy another new phone gimmick. Can you hear me now? NOOOOO

Dec 06, 2008 | LG enV VX9900 Cellular Phone

1 Answer

Mp3 player


1. The EnV can only play .wma and .mp3 files .. make sure no other filetype (music) exists.

2. try formatting the card before putting music on it. Make sure all your files are backed up somehwere as formatting= erasing

3. power down the phone .. Take the battery out ... then put the battery back in and power it back on and try it again .... if it fixes your problem then you were having a software glitch

Hope this helps.

Dec 30, 2007 | LG enV VX9900 Cellular Phone

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