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I have purchased Roxio Creator 2009 followed by Roxio Creator 2010. I have had considerable problems with both these software programmes and am asking if there are inherent problems with the Roxio Creator programmes so that I steer clear of them in future. Currently, I have had Roxio Creator 2010 installed on my computer for several months unused. However, when I came to open it up a few days ago I got the error message,'Unable to load skin' and was not able to proceed further with running the software. I have removed the programme from my computer and then installed it again but to no avail - I am still getting the error message 'Unable to load skin'. Can my problems with Roxio Creator be solved or should I be looking to try another software programme with similar features to Roxio Creator which is reliable? I need to be able to transfer photos and video shots along with music of my choice into a presentation which includes transitions and pan and zoom which I can save to DVD.

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In order for us to correct the problem we need first to completely uninstall all Roxio remnant on your computer system before installing a new one.
You can follow the detailed step by step procedure on how to do that from Roxio's web site open this link and follow the steps there. You might want to check Nero as a Alternative software that you can use.

http://kb.roxio.com/search.aspx?URL=/content/kb/Creator/000086CR&PARAMS=

Posted on Jul 14, 2010

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Hello.

There have been many problems reported with Roxio Creator, such that you are experiencing. Apparently, i doesn't matter which operating system (Windows XP, Vista, etc.) you are running.

Some have had conflicts with other programs running on their systems, such as Norton Anti-Virus.

So, if you have Norton Anti-Virus installed on your system (even if you are not using it or the software is not current), go to Add/Remove programs and remove/uninstall it. Reboot your computer and try Roxio again.

It's also possible that your firewall software is interfering. Do the same as above.

If either or both software is interfering and you remove them, don't leave your system unprotected. Be certain to install other anti-virus and firewall softwall, such as AVG or Comodo. They're free.

Hope this helps.

Posted on Jul 14, 2010

  • NinaE Jul 14, 2010

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1 Answer

Roxio 9 compatibility with windows 7


Roxio 9, Roxio Creator 9 and Roxio Creator 10 are different animals. Roxio 9 is 3 years old +. It likely will not handle 64bit or Windows 7.
Roxio Creater 9 is not listed as compatible with Windows 7

The following are from the Roxio site:
The following products have been designed to be Window 7 compatible (as of January 2010):

  • Roxio Creator 2010
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The following products have been UPDATED to be Windows 7 compatible (as of January 2010):

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hi i have fixed my problem with my roxio 2009 i was browsing through my book that came with roxio and i found a email address to get it updated but thank you very much for contacting me at the moment
everything seems to be going well

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You should clean uninstall the roxio from the computer and then install it later. Please follow the link given below to uninstall it first.http://kb.roxio.com/search.aspx?URL=/content/kb/WinOnCD/000207CR&PARAMS=set-locale=enhere are the system requirements for roxio 9:http://kb.roxio.com/search.aspx?URL=/content/kb/Creator/000199CR&PARAMS=visit this link as well:http://kb.roxio.com/search.aspx?URL=/content/000217CR&PARAMS=set-locale=en

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Here's a few things you can try:

1.) Download Service Pack 3 for Creator 2009. This updates the software and is recommended.

http://www.roxio.com/enu/support/c2009/software_updates.html

2.) Update your CD/DVD burner drives. This can be done by going to the manufacturers website and checking for updates. (Ex: If you purchased your computer from Dell and it came with a built in burner, you'd check Dell.com for updates.)

3.) Update the PX Engine. This is Roxio software that communicates with the CD/DVD burner drives.

http://kb.roxio.com/search.aspx?URL=/content/000070GN&PARAMS=set-locale=en

4.) If all else fails, try visiting this KB article:

http://kb.roxio.com/search.aspx?URL=/content/000008GN&PARAMS=set-locale=en

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If you have Roxio 9, remove it (and other copies of Roxio/Sonic) from the computer.

Remember: Roxio Creator 9 and Roxio Creator 2009 are NOT the same things!! Creator 9 is an old software application that Roxio does not support.

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After working with Roxio, if you find the software you're looking for, Roxio Tech Support will not be able to give you support. Try contacting Inside Sales or a Roxio Technician and see if they can give you a copy of the software again - it will just depend on where you purchased your original version.

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If you haven't already, you might want to uninstall then reinstall the program. Sometimes a program will seem to install correctly when it hasn't or, become corrupt over time. If you do this and continue to experience the same issues with the program then you may need to move onto troubleshoot the issue further.

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There is a patch from Roxio to resolve this error!

http://kb.roxio.com/content//kb/Creator/000217CR


Deadog4201

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