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I am getting zoom error on my screen and the lens wont open

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  • Cameras Master
  • 3,866 Answers

Most cases its the lens motor stuck or burned out, I would suggest nothing less then having a camera shop look at this for you.

The cause:

1. stuck motor from debris
2. burned out motor

Take the batteries out then on the front of the camera give the camer a little tap, put the batteries back in and see if this does it, if not take it to the camera shop.

I hope this helps

Posted on Jul 14, 2010

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We have a message coming up saying "zoom error"


If the camera was operating properly before the zoom error then the most common problem to a stuck lens is dirt getting stuck between the two lens barrels. There are a few fixes for this none are guaranteed to solve the problem and should not be attempted if the camera is under any type of warranty. They include removing the batteries for a few minutes, reinstalling the batteries with fresh once with full power, turn the camera on while holding the the zoom button. Another method is to see if you can provide extra power to the focus motor by having the LCD screen turned off. There my be a button that allows you to switch from the viewfinder to the LCD screen switch to the viewfinder and try several times to focus (just point the camera at different distant objects) and attempt to focus the camera. I hope this gives you the results you need because the other suggestions may further damage the camera and are only a (last resort) thing. One is with the camera turned on tap the body on a counter or table edge while trying to zoom the lens obviously in the opposite direction to where it's stuck. The last is to gently push the lens in with the palm of you hand while zooming in. All these are just suggestions and carry no guarantee of working and may further damage the camera. The biggest cause of this problem is dust from a camera bag or some other environmental condition like sand from a beach.

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