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I have a new Gateway computer with Windows 7. I

I have a new Gateway computer with Windows 7. I have a nearly new Brother MFC-495CW that worked on my old Dell that had XP.
I used the installation disk on the new PC and found that I needed a downloaded driver for Windows 7. I did that.

The computer shows the printer, but it won't work. Not the Test Page or a copy of the help screen. I did the Troubleshoot thing and it referred me to people/places I don't know.

I think this is a Windows 7 problem rather than a Brother one, but I'm not sure.

Oh! I first downloaded software for different model because I didn't make Windows search farther than its standard list. I deleted the device, but didn't have an uninsall for it. I can't find the program or I would uninstall it.

I am 66 yrs old and read about you in AARP. I am over my head here. Please help.

Susan

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Hello and Welcome to FixYa!
First you need to un-install the driver. For this you need to perform the following instructions.
Right click on "Computer" icon and click "Manage".
A computer management console will be opened. Click "Device Manager" in the application tree on the left side of the active window.
Double click on the "Printer" tab in the right side of the screen and right click the installed printer (The printer driver you had previously installed) and click "Un-install'....
Restart your system, and then download and install the driver from the following link: Click Here
Select your operating system from the menu to download the driver and utilities of your printer...

This is all you need, Hope this will help you out,

Please do RATE the solution, If found helpful,

Concerned.

Posted on Jul 14, 2010

  • 2 more comments 
  • stansusanw Jul 14, 2010

    I think I need to sign on as admin 1st. But then, what computer icon? Where? Sorry to be dense.



    Susan

  • Waqar Hassan
    Waqar Hassan Jul 14, 2010

    "My Computer" icon commonly known as 'Computer" located on desktop, if not. click Start button and right click on the 'Computer' option and then perform the quoted instructions carefully...




    Concerned,




    Please Do rate the solution, if Found Helpful.

  • stansusanw Jul 14, 2010

    6:51 p.m.



    As admin, I found what you told me to look for. It only showed model 495CW twice. I removed them, restarted and installed. I looked at printer page again and I have regained 2 MFC-490CWs (the one I added before I searched far enuf),\ and a 495CW with a green check. When I couldn't print yet again, I cancelled all print jobs and looked at the printer panel. I have 2 490 CWs , a 495CW with a yellow triangle and a 495CW Printer (Copy1).



    Under them all is a 495CW State green check with 2 little people next to it. Status:Needs troubleshooting. Printer:Error



    I have DSL and no actual network. Just 1 PC in my house. However, anything could be happening here!



    Do you need to do a remote access thing or should I try to start over?



    If I start over and don't see the 490CWs, what then?



    I'm starting over.

  • stansusanw Jul 14, 2010

    7:02



    Sure enuf, The list still shows only the 495CWs. And 1 of them may be o.k. EEEEEEEEEEEK



    I think I'll worry about this tomorrow.



    Susan

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