Question about Brother Office Equipment & Supplies
I have a new Gateway computer with Windows 7. I have a nearly new Brother MFC-495CW that worked on my old Dell that had XP.
I used the installation disk on the new PC and found that I needed a downloaded driver for Windows 7. I did that.
The computer shows the printer, but it won't work. Not the Test Page or a copy of the help screen. I did the Troubleshoot thing and it referred me to people/places I don't know.
I think this is a Windows 7 problem rather than a Brother one, but I'm not sure.
Oh! I first downloaded software for different model because I didn't make Windows search farther than its standard list. I deleted the device, but didn't have an uninsall for it. I can't find the program or I would uninstall it.
I am 66 yrs old and read about you in AARP. I am over my head here. Please help.
Hello and Welcome to FixYa!
First you need to un-install the driver. For this you need to perform the following instructions.
Right click on "Computer" icon and click "Manage".
A computer management console will be opened. Click "Device Manager" in the application tree on the left side of the active window.
Double click on the "Printer" tab in the right side of the screen and right click the installed printer (The printer driver you had previously installed) and click "Un-install'....
Restart your system, and then download and install the driver from the following link: Click Here
Select your operating system from the menu to download the driver and utilities of your printer...
This is all you need, Hope this will help you out,
Please do RATE the solution, If found helpful,
Posted on Jul 14, 2010
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Posted on Jan 02, 2017
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