Question about Proform Exercise & Fitness

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Purchased a ProForm treadmill first of June. Treadmill had an iFit component. Used the treadmill one afternoon and when I removed the i Fit card from the slot the entire treadmill shut down. FF appeared in on of the console windows. My husband and I tried everything the manual told us to try to include unplugging the machine and hitting the reset button. Nothing worked. Called Proform customer service and was told that the iFit card had "scrambled" the computer memory and they would have to send us a card that would reset the computer memory. Have not received this card and was told today more than a week later, that they were unsure when the card would be in stock and that it would still be another 7 to 10 business days after they received the card beofre we would get the card. Has anyone else had a similar issue and does anyone have any suggestions?

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Yes the console software is damaged, but I have not heard of a card to repair this. they ususally send the console.

Posted on Aug 11, 2010

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