Question about FrancisFrancis! X5 Espresso Machine

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Francis!Francis! X5 leaking water from steam wand

I have an Francis!Francis! X5 which leaks hot water through the steam wand even when the control knob is fully tightened. Is this something I can fix at home? Illy wants $150 for a flat rate repair.....

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  • Glenn Sanchez
    Glenn Sanchez Oct 22, 2010

    Did you find a solution to this? I'd be interested to know as well.
    I took out the steam control stem and the rubber washer looked ok. Maybe needs a thicker one to stop the water from coming out?

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Try descaling it.

Posted on Jan 30, 2011

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1 Answer

Can you fix an X3-X4 francis francis machine


First I'm not a Francis tech. But I have worked on similar table top machines. You should call your vendor for service as there is no customer serviceable parts in this machine. (To your question, Yes, it can be fixed but you may find it costs more to fix than to replace it with a new machine.)
*** the following is for information only. ***
* There are usually separate boilers for table top units. There is a pump and heater system for each section. (usually 2 for this type of machine. But there may be a third system if you have the Coco option.
* Since each system is separate then your Latte/cappucino system has a problem. I will list the most common but all require a qualified service tech to repair/replace. (lots of small parts crammed into a very small space.)
* Cap/Latte Membrane button not working. If it feels mushy (not like the other buttons) then the button panel needs to be replaced.
* There is a CPU/PC board malfunction. Replace
* There is air in the water line to the Cap/Latte system. Make sure the water tank is filled. Power down. Wait 10 seconds. Power back up. Press the Cap/latte button to start the pump. Watch the steam wand if water flows out. If it does, then wait 30 seconds and try again. should be steaming.
* No steam or at least hot water? Just cold water? Then the steam heater and/or thermo-fuse, thermo-disk, needs to be replaced.
* Got hot water but little to no steam? Then steam unit and/or thermo disk needs to be replaced. (best to replace both as a whole unit; tank, Heater, and Thermo-disk)
* Heats up very hot but sputters water and steam. Clean steam wand and/or tip (if removable) If it leaks steam at the top of the wand near the body of the machine then the whole wand needs to be replaced.
* Still sputtering? The steam system is clogging up. Call for service.
* Final; I'm not a fan of de-scaling as it causes more problems for the machine. I've always found that using filtered water (bottled ok) is best. Water softeners if available is okay. BUT stay away from HARD water and Ultra Pure (100%) water as it leaches out the metal ions from the machine.
Aloha, ukeboy57

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I have a Francis Francis x1 machine, but when i want to make an espresso shot, and turns on the espresso button, the steamer spour out boiling water (not steam, and not while turned on). Does anyone k


Don't know how your controls are set, but you have two switches on the front and a knob on the right. The switch for the steamer (the right hand switch) should be off. The knob on the right should be turned clockwise to turn in off. Then no water or steam should come out of the steamer wand. If it does, the seal on the knob inside the machine is broken. It can be repaired but only if you're handy with a screwdriver (make sure if you take it apart you disconnect it from the mains).

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Check the end/nozzle of the steam wand, if you open the wand and while getting nothing it is hot, then the nozzle is blocked use a paperclip to clear the hole at the end of tip. If you have done this already and still no steam then it is clogged where the steam valve connects to the boiler.

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For the grouphead check the basket there might be a slight bump around the edge that is preventing it from making a good seal when it contacts the gasket in the head. If the Double works fine then the gasket is not the problem.
For the steam wand try flushing wand for 3 seconds just before steaming, if that does not help with the watery milk, then the boiler is not getting hot enough to produce steam.

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1) The coffee you are using may not be ground finely enough to provide a proper extraction time, resulting in water rushing through the ground coffee much too quickly. Think of it like water running through a handful of pebbles as opposed to a handful of sand. You want "sandier" coffee.

2) Your gasket (the rubber part that seals the portafilter to the group head) may be worn/damaged and is leaking water when you are brewing. Attempt to contact FF! or Saeco to secure a replacement gasket. When you are not using the machine, don't tighten the portafilter all the way in to the head, either leave it completely disengaged or only loosely attached. This saves wear on the gasket.

3) Your brew water may be too hot. Purge your boiler right before brewing by running water into a bowl without the portafilter locked in. After a few seconds the superheated water will be run out and you're ready to brew.

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Gasket on steam valve is worn. Replace gasket and or steam valve.

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Pour in a solution of 50% distilled white vinegar and 50 % water. Set the steam wand knob to a water setting, and run the solution through there. I would suggest letting a small amount of the vinegar/water solution drip out, then cut the machine off for about 20 minutes - allowing the vinegar to thoroughly soak and decalcify the insides. After 20 minutes, let the remaining vinegar/water pour through.

If the problem persists, Francis Franic is now owned by illy - 1-877-469-4559
-Tha Mp3 doctor

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Your thermostat has failed. The middle button is the pump. The bottom button is for the steam mode. If you are getting steam instead of hot water when using the pump, then the boiler is way too hot. Either adjust the thermostat or try descaling the boiler.

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Something is stuck inside the wand. Get a small pice of wire or small paperclip and inset and try to clear the blockage

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