Question about Kenmore 3.8 cu. ft. HE3t Front Load Washer

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My front washe ris giving me an F21 error code. What do I do?

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"F21" is a Long Drain error. This is usually an indication that you may have an obstruction somewhere in the drainage system. Most commonly, this is an indication something is lodged in the drain pump or the inlet line running from the wash tub to the pump. There is a white screw off cap on the drain pump that you can remove to inspect the pump impeller and clean. The following link explains:

http://www.fixya.com/support/r3608588-f21_error_code

Included is a follow-on link that explains how to check the drain pump to clean. On some model washers there is no screw off cap on the pump and you will have to remove the inlet hose that runs from the bottom of the wash tub to the inlet side of the drain pump. Removing the inlet hose for inpsection is recommended on all these washers just to ensure there isn't anything lodged in the line. Debris and small articles of clothing such as socks or under garments can become lodged in this area as well causing the drain cycle to fail.

NOTE: A "SUD" error code can also often occur in conjunction with the "F21" error code. This is due to air being detected in the drainage system, which can occur if the pump is not running, or if you have an obstruction BEFORE the pump. You need to remove the inlet hose from the pump to ensure it is also not blocked. Correct your drainage system fault, and the SUD error (if displayed) should go away.

NOTE: If these preliminary measures do not correct your problem, you may have to replace the drain pump. It does not take much to damage the pump impeller or motor. Since the error code is generated if the drain cycle exceeds 8 minutes, if the pump is damaged and can't pump at the required volume, the error code will continue to appear until the pump is replaced. If the pump requires replacement, the following link explains how:

http://www.fixya.com/support/r3574350-replacing_the_drain_pump_in_a_front_load

These are very simple repairs that you can perform yourself without the assistance of a repairman.

If the washer door remains locked and you still cannot open it, there is a manual release you can use to retrieve items left in the wash tub. The following link explains:

http://www.fixya.com/support/r3576511-door_jam_on_kenmore_elite_and_whirlpool_


If the wash tub is full of water, you may want to use a wet/dry shop vac to pull a vacuum on the drain line and drain the wash tub. This will minimize any potential mess you may have to clean up.



FYI: For future reference, the error codes are not listed in the owner's manual. For an explanation of all the error codes, each one of these washers comes with a technical data sheet inside.

To access, you will need to remove the lower toe panel under the door. The access screws are located under the bottom front edge of the panel. You may have to prop the two front feet of the washer up for better access ( a 2x4 works well for this). With the screws removed, the panel should drop down, then come off. If the tech sheet isn't directly behind the panel, it will be affixed to one of the interior cabinet walls.

The tech sheet lists all error code definitions, troubleshooting data, diagnostics procedures and wiring diagrams. I mention the tech sheet because you may need it to troubleshoot this error code.

Read through the information provided and if you have questions, please post back and let me know. I hope you find this information helpful.

Posted on Jul 14, 2010

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2 Answers

Very loud and dose not spin clothes out. gives a f21 error code.


Googled this. Try this. http://www.youtube.com/watch?v=uWq0xdh8ZIA

Mar 11, 2015 | Kenmore HE2 Plus Front Load Washer

1 Answer

F12 error code


Also here is a list of He2 error codes http://www.applianceblog.com/mainforums/sears-kenmore/10283-he2-error-codes.html
I think the error code you are actually getting maybe an F21 due to there is no listing for F12. use this kink to put the unit into diagnostics and run the diagnostic menu which will give you your exact error code as well. I await your reply
Thank you
Rick

Dec 02, 2011 | Kenmore HE2 Plus Front Load Washer

1 Answer

He2 plus front load washer keeps showing F21 error code. I cleared the drain pump filter. Still displaying F21 how do i check to see if i need a new pump


Hello,

If you found a blockage in the pump screen restricting the drainage and it now drains fine but F21 is still there,the error code can be cleared by pushing the PAUSE/CANCEL 2 times within 2 seconds.
If after clearing the error code if it returns on the next wash cycle the pump will need to be replaced.

I hope this has helped you resolve your washer troubles,
Gene

Aug 05, 2011 | Kenmore HE2 Plus Front Load Washer

1 Answer

Keeps on coding F21 - we have adjusted the hose several times but still seems to be giving us problems


Hi

Error F21 means F21 error means that the drain time has exceeded 8 minutes; this will turn off the water valves. Error code SD means LONG DRAIN. This error appears when the drain time exceeds 8 minutes and the water valves turn off. After 4 minutes the "Sd" error will be displayed, and then 4 minutes later the F21 error code will be displayed. Press PAUSE/CANCEL two times to clear the display. Please Check the drain hose and make sure it is not plugged or kinked. If the drain hose if fine then unplug the washer and check the electrical connections at the pump and make sure the pump is running. Check the drain pump filter for foreign objects. To access the drain pump and filter remove the front kick panel and trace the drain hose to the bottom of the washer, drain pump would be located there. If you are not able to access it, then replace the back panel as well. Plug in washer or reconnect power. If the issue is still not resolved then you would need to replace the drain pump.
Hope this helps... Please post back if you need more information.


Daniel

Jan 01, 2011 | Kenmore HE2 Plus Front Load Washer

1 Answer

What do you do if you get an F21 code on a Kenmore Elite HE 3t steam front load washer


The F21 error code is an indication that the unit has a too long of a drain out condition. If the control call for the unit to drain & the water does not drain out in 8 minutes or less the unit will stop & flash the F21 error code. I would recommend checking the drain pump & pressure switch circuit.

Mar 06, 2010 | Washing Machines

1 Answer

F21 on Whirlpool front load duet washer


"F21" is a Long Drain error code. The following link explains:

http://www.fixya.com/support/r1484065-f21_error_code_whirlpool_duet_kenmore

In most cases this is simply caused by a clogged drain pump and all that is required is a good cleaning. Read through the instructions provided in the link on how to do this. Make sure the washer is unplugged while servicing any of the internal components.

If the problem persists, you may have a drain pump that is malfunctioning or is damaged. The manufacturer recommends replacing the pump if this is the case.

Let me know if you have any questions. I hope this helps you.

Jun 12, 2009 | Whirlpool Duet 3.8 cu. ft. Front Load...

1 Answer

Error code F21 - thanks for your help


The F21 error code is an indication that the unit has too long of a drain out condition. If the control calls for the unit to drain & the water does not drain out in 8 minutes or less the unit will stop & flash the F21 error code. I would recommend checking the drain pump & pressure switch circuit.

Clear pump of debris. Tilt machine. Take off front panel. Unscrew large white drain plug. Remove debris.

Unplug from power source...remove front lower panel (3 sheet metal screw wirh 1/4" drive head located on the lower lop of the panel)...open pump strainer (looks like a large stove knob, Turn it counter clokwise, lookout! lots of water will gush out... back flush the pump by filling the outet of the drain hose ( this may dislodge debris that may jam your pump)...re-assemble, plug to power, and turn-on. That will help get rid off the debris.

It can be done if you are patient and able to figure out how the plastic thing comes apart. Good luck!

May 09, 2009 | Washing Machines

1 Answer

F21 error code on a Kenmore HE2 front load washer


Unscrew the pump, there is probably objects in the pump, I get that error every month or so, I find coins in my pump all the time, if too much stuff gets in there the code F21 or sometimes SD comes up.

Jul 24, 2008 | Washing Machines

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