Question about Casio EXZ550 Digital Camera

2 Answers

On turning it on I get the message "lens error" and won't open or work. Is there something I am doing wrong? Is it broken? Am I not pressing the right button?

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  • nigel_fisch Jul 17, 2010

    Lens error on Casio Exilim Z550....keeps coming up. Don't think its been dropped and tried fixes suggested by various web sites. The lens only pops out a centimeter or two so I can't even grab it if I wanted to. I have replaced/recharged the battery but don't have the SD card...would I need that card to get the lens out anyway? Any ideas? It happened a few hours after purchased. My sister bought one as well from a different seller and the same thing happened to hers. But of a coincidence - maybe doing something wrong?

  • nigel_fisch Jul 17, 2010

    Quick reply - thanks

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Hi,

I am Sorry to hear regarding the Problem.This is a ' Lens Problem ' which is Quite Common on these Models.

It is not worth to get it Repaired, as the Cost of repair would be quite high as compared to the cost of the new camera.

There are a number of things you can try:

1. Ensure batteries are fully charged

2. Look carefully between the lens and the camera body for any sand or other dirt etc

3. Try turning the camera with the lens facing down and shake to dislodge anything stuck

4. Try removing batteries and memory card, wait 2 minutes and refit

If no luck then we have to try some things that could possibly result in damaging your camera so should only be tried if happy to take that risk...

5. Try thumping the camera into your other hand, by thumping into your hand you are trying to jar the mechanism loose, by using your hand you will hopefully not do it too hard or it will hurt. You may need to do this a dozen or so times in different places to work. I have found the flat of the camera bottom into the flat of your hand best..

6. If the lens is stuck in the out position then remove the batteries and try twisting the lens first one way then the other, do not apply excessive force when doing this or you can break gears, you are trying to reposition not force... Likewise if the lens looks like it is crooked you can try pushing it back into position. This has a higher chance of doing more harm than the thump so please be careful...

7. Dismantle the camera, not for the faint hearted, you need to dismantle the lens assembly into the main body of the camera

If no luck then only other option is a serviceman I'm afraid, be sure to get a quotes as camera repairs can be uneconomical

Let me know,if needed further assistance.

Hope i helped you.

Thanks for using ' Fixya ' and have a nice day!!

Posted on Jul 17, 2010

  • nigel_fisch Jul 17, 2010

    Do I need to re insert the SD card to make this work as I don't have it available right now?

  • taran_2005
    taran_2005 Jul 17, 2010

    Thanks for your response!!

    SD card has nothing to do with lens error. Even if you re insert or buy a new one, unfortunately that would not help the situation.

    I could only comment, if that is a new camera, get it replaced unless buy a new one.

    Let
    me know,if needed further assistance.

    Hope i helped you.

    Thanks






    for using ' Fixya ' and have a nice day!!


















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Hi,
Usually lens error comes when lens retracts mechanism faces some problem, Normally to fix this error cam has to be get serviced.. but still following link will provide more information and some tips on this problem... http://www.brighthub.com/multimedia/photography/articles/39130.aspx
Hope this has helped you... Thanks..

Posted on Jul 14, 2010

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