Question about HP Photosmart 735 Digital Camera

1 Answer

Can't turn off camera , lens does not go back into body batteries ok

Posted by on

Ad

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Brigadier General:

    An expert that has over 10,000 points.

  • Master
  • 11,967 Answers

Fixing a Lens Error on a Digital Camera

This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include “E18 lens error”, or “lens error, restart camera”. Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many Canon's, and NEVER use a case for this very reason.
A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in “no heat” setting, or sucking the gaps with a vacuum (careful with this one).
Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

Posted on Jul 14, 2010

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
New users get to try the service completely Free afterwhich it costs $6 per call and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Goodluck!

Posted on Jan 02, 2017

Ad

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

2 Answers

The error message reads: communication between the camera and lens is faulty. Clean the lens contacts. What does this mean? I need to get this matter fixed, as I use my camera daily for my job. Can...


Try cleaning the electrical contacts on the back of the lens and in the lens mount on the camera body.

Do you have another lens and/or camera body you can try? Does this lens work on another body, or does another lens work on this body?

Oct 12, 2013 | Canon EOS 1100D / Rebel T3 Digital Camera

1 Answer

Canon DSLR will not turn on


Hi there,There are a few things we can try/check here!
1.Turn the camera OFF. Remove the battery and clean the contacts (shiney metal strips) on the battery.2. Remove the lens and clean the lens contacts.3. If you have a body cap, put it on the camera (no lens, just to keep dust out right now).4. Reinstall the fully charged battery and turn on the camera.
It should start up. If so, turn it back off and reinstall the lens.
Also, be sure to check all the doors/hinges on the body. These are found on the battery and the memory card. They have electrical contacts on them that need be to be fully closed.
If possible, try a different battery (a friends, or take it to your friendly neighbourhood camera shop).
Hope it turns back on!

May 07, 2012 | Canon EOS Digital Rebel XTI Digital Camera

1 Answer

Shooting is not possible, turn the power switch to off and on or reinstall the battery


Hi there :the Error 99 is a comunication error between camera body and lens .are you using Canon lens?Try the camera body with a/another Canon lens in Camera body and try the lens on another Canon camera.With this troubleshoting you can know if the camera body is failing or lens is failing.I hope this information will help you.

Nov 29, 2011 | Canon EOS Digital Rebel XS / 1000D IS...

1 Answer

No image was shown on screen while i still can take photo.


According to ehow:

Turn off your Canon 1000D and remove the memory card, lens, battery and time/date secondary battery. The secondary battery is a small, round battery about the size of a dime found in the same compartment as the main battery. It is located in a vertical slot. Slide out the secondary battery by pressing your finger on the battery and pulling it toward you.
  • Place the body cap on your camera to keep dust out. Attach the front and back lens caps on your lens to prevent scratches and other damage.
  • Let the camera sit for 20 minutes. This will clear the camera's memory.
  • Place the date/time secondary battery and a fully charged primary battery in the camera and turn it on.
  • Press the shutter release button (the button you push to take a picture). If you are still receiving an Error 99, the problem is most likely caused by the camera body itself. The camera body must be serviced by a professional camera technician.
  • Turn off the camera and insert the memory card. Turn the camera back on and press the shutter release button. If you are receiving an Error 99, the error is most likely caused by the memory card. Turn off your camera and insert a different memory card. Turn the camera back on and press the shutter release again.
  • Turn off the camera and reattach the lens. Turn on the camera and press the shutter release button. If you receive an Error 99, turn the camera off and remove the lens.
  • Turn the camera so that it is face down, and gently clean the lens contacts on the camera body with a number 2 pencil eraser or soft cloth. The lens contacts are the eight small, gold pieces on the bottom of the lens mount. Be careful not to let any of the eraser scraps fall into the camera body.
  • Turn the lens so that the side that attaches to the camera is upside down. Use the eraser or soft cloth to clean the lens contacts on the lens, being careful not to let any eraser scraps fall into the lens.
  • Reattach the lens to the camera. Turn on the camera and press the shutter release button. If you are receiving an Error 99, the error is most likely caused by the lens. Take the lens to a professional camera technician for repair.

  • May 11, 2011 | Panasonic Lumix DMC-FS4 Digital Camera

    1 Answer

    Every time I turn on the camera it sais Error 99 could anyone explain it to me .thanks chris


    According to ehow:

    Turn off your camera and remove the memory card, lens, battery and time/date secondary battery. The secondary battery is a small, round battery about the size of a dime found in the same compartment as the main battery. It is located in a vertical slot. Slide out the secondary battery by pressing your finger on the battery and pulling it toward you.
  • Place the body cap on your camera to keep dust out. Attach the front and back lens caps on your lens to prevent scratches and other damage.
  • Let the camera sit for 20 minutes. This will clear the camera's memory.
  • Place the date/time secondary battery and a fully charged primary battery in the camera and turn it on.
  • Press the shutter release button (the button you push to take a picture). If you are still receiving an Error 99, the problem is most likely caused by the camera body itself. The camera body must be serviced by a professional camera technician.
  • 6 Turn off the camera and insert the memory card. Turn the camera back on and press the shutter release button. If you are receiving an Error 99, the error is most likely caused by the memory card. Turn off your camera and insert a different memory card. Turn the camera back on and press the shutter release again.
  • Turn off the camera and reattach the lens. Turn on the camera and press the shutter release button. If you receive an Error 99, turn the camera off and remove the lens.
  • Turn the camera so that it is face down, and gently clean the lens contacts on the camera body with a number 2 pencil eraser or soft cloth. The lens contacts are the eight small, gold pieces on the bottom of the lens mount. Be careful not to let any of the eraser scraps fall into the camera body.
  • Turn the lens so that the side that attaches to the camera is upside down. Use the eraser or soft cloth to clean the lens contacts on the lens, being careful not to let any eraser scraps fall into the lens.
  • Reattach the lens to the camera. Turn on the camera and press the shutter release button. If you are receiving an Error 99, the error is most likely caused by the lens. Take the lens to a professional camera technician for repair.
  • May 11, 2011 | Cameras

    1 Answer

    Appears to take piccies ok, but when viewed back the bottom right of the picture (probably at least 25% of overall) is always badly out of focus and blurred. Seems ok in Macro mode but not in normal ....


    Hi there please follow the steps and let me know the result.
    1. Ensure batteries are fully charged & clean the battery connector point in side the battery compartment.
    2. Look carefully between the lens and the camera body for any sand, dirt or any damaged etc.
    3. Try turning the camera with the lens facing down and shake to dislodge anything stuck
    4. Try removing batteries and memory card, wait 5 minutes and refit the battery only.
    5. Now turn on camera( with out card ) and see ,if working then fix the memory card & again turn on the camera. If working then fine . Otherwise format the memory card and fix back in camera again & try. Make sure before format the memory card take a back up all photos in your computer then format. If no luck then reset or restore the camera setting by pressing Menu key for 2 sec .. in not done the press both Menu & self time key for 2 - 4 sec.
    i hope it will gives you success.

    Jan 07, 2011 | Canon IXUS 860 IS Digital Camera

    1 Answer

    Can't take picture. "F" is flashing


    Flashing "F--" means the camera is not recognizing the lens or a non CPU lens is attached. Try manual mode. Taake battery out of camera, remove lends and clean electrical contacts on lens and camera body with moistened swab, Put back together. Remove battery with camera "ON" and hold down shutter button for about 30 seconds. Put battery back in and turn on. Then Press hardware reset button on camera bottom.

    Dec 18, 2010 | Nikon D70 Digital Camera

    1 Answer

    Camera shuts down when 'zoom lens' is used.


    Hi there please follow the steps and let me know the result.

    1. Ensure batteries are fully charged & clean the battery connector point in side the battery compartment.

    2. Look carefully between the lens and the camera body for any sand, dirt or any damaged etc.

    3. Try turning the camera with the lens facing down and shake to dislodge anything stuck

    4. Try removing batteries and memory card, wait 5 minutes and refit the battery only.

    5. Now turn on camera( with out card ) and see ,if working then fix the memory card & again turn on the camera. If working then fine .
    Otherwise format the memory card and fix back in camera again & try. Make sure before format the memory card take a
    back up all photos in your computer then format. If no luck then reset or restore the camera setting by pressing Menu key for 2 sec ..
    in not done the press both Menu & self time key for 2 - 4 sec.

    Jun 10, 2010 | Kodak EasyShare C913 Digital Camera

    1 Answer

    I dropped my Canon EOS Rebel Xti in the canal while kayaking.


    Water in the camera body could take up to a week to dry. If you tried turning it on while it was wet inside, you may have shorted out some circuits.

    Aug 23, 2009 | Canon EOS 400D / Rebel XTi Body Only...

    2 Answers

    Canon EOS 20D with stuck lens


    Instructions

    If your camera is still under warranty, the best thing you can do is to take it to the nearest official Canon repair shop and Canon should fix it for free.

    If your camera is out of warranty, or if Canon refuses to repair it for free (happens sometimes if for example they suspect the camera has not been treated properly) you can try some of the methods listed here to repair it yourself. These simple methods have helped a lot of people fix their cameras.

    Before trying any of the suggestions, make sure your Canon has fresh batteries and it is in recording mode.

    1) Remove the batteries from the camera, wait for a couple of minutes, then put them back in and turn the camera on.

    2) Try compressed air. With a fine tip blow off gun and dry compressed air (20 lbs) set the tip between the lens turret and the camera body and turn on the air while moving the tip around the lens. It should remove all dust and sand. Turn the camera on and it should function fine.

    3) Another method is to tap the padded USB cover part on a hard surface, for example, a desk. It sounds so simple, but very often in works.

    4) Try forcing the camera lens:

    Turn off the camera. Place it on the back with the lens facing up and take a look at the spacing between the lens and the lens housing. If you notice that the gap is not even all the way around the lens, the problem should be easy to fix. This type of a problem usually occurs if the camera was dropped while the lens was extended.

    Simply - VERY GENTLY - press down the lens on the side where the gap is the biggest. You should hear a "click" as it pops back into place. Try powering the camera back on.

    If the lens doesn't extend at all or it extends, and then retracts again, do the following. Turn the camera off. Take the camera in one hand and with the other gently take one part of the lens and gently move it round in a circular movement. Do so with both sections of the lens. You will hear a "click" as it pops back in place. Power the camera on.

    Another version of this fix would be to pull and twist on the largest ring of the lens while turning the camera on. Listen for a "click". If at first the focus seems to be off, turn the camera on and off and take lots of pictures, close ups and distance. Focus should slowly start improving.

    5) If that doesn't work, there is an online guide for dismantling Canon cameras and fixing the E18 error. (NOTE: Try this only if your camera is no longer under warranty!) It is a great guide with pictures and it can be found here.

    Jul 08, 2008 | Canon EOS-20D Body only Digital Camera

    Not finding what you are looking for?
    HP Photosmart 735 Digital Camera Logo

    40 people viewed this question

    Ask a Question

    Usually answered in minutes!

    Top HP Cameras Experts

    Fred Sops

    Level 2 Expert

    272 Answers

    teddyboy

    Level 2 Expert

    472 Answers

    Lawrence Oravetz

    Level 3 Expert

    9742 Answers

    Are you a HP Camera Expert? Answer questions, earn points and help others

    Answer questions

    Manuals & User Guides

    Loading...