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I have a Siemens SL785 cordless phone which I purchased in Australia where I live. I could not get the same (SL78H) extra handsets hear so I purchased them from Amazon.com in the US. I cannot register the handsets to the base station. I have tried to manually register them and as instructed by Gigaset help I have reset the basestation and tried again. The handset purchased in Australia registers without a problem. Please advise.

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  • mficarra Jul 14, 2010

    The same model is not available in Australia. My option is a different handset which is compatible and I am not so happy with this option. A friend of mine sucessfully returned from the US with a cordless phone which only needed a step down power supply. I was wondering if any other suggestions could be made.I read the specifications on the US user guide and these were identicle to those of the Australian information.

  • mficarra Jul 14, 2010

    I have purchased a stepdown power transformer which converts US power specs to Aust power specs. Also have ensured it matches the appliance wattage.

    Thank you for feedback so far from all contributing experts, but nothing is working. I have reset the handset and taken the battery out for 15 mins. I am attempting to register the handset with it about 2 inches from the base station. I have also noticed when I look for a base station on the handset it does not show anything. I wonder whether the problem is that there are differences in the settings for communication between the base station and the handset. In the specifications frequencies are listed in ranges and while both units may be within the described range they may still differ. I am not an expert but am now clutching at straws. Part of me wants to return the handsets, but another part still wants to solve the problem. We live in a globally transparent world and I don't like to know that great products and technology exists in other countries that I cannot access. improve my

  • mficarra Jul 14, 2010

    The Gurus provided some valuable alternative solutions that I had not explored. Unfortunately none were able to assist me in resolving the problem. The promptness of reply is truely wonderful. What a great service.

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Hello

What your phone needs to be unlocked to be able to register at the base station in australia,what you should do is to get in touch with the siemens customer service to lay a complain and have it unlocked and you can also unlock it online at some phone unlocking sites but you will be charged a certain fee for that.

Posted on Jul 14, 2010

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Welcome to FixYa
Sir/Maam,
First You have to RESET your Phone and Place your Phone Without battery for 15 minutes .Then Retry Manual Registration Process again..Try with in Range .Do not try very far from Phone.If you wrongly Registered-De register it and Try again to RE register after Restart the Phone.
Check this Manual for More instruction about your Product.Read Page 44 to get idea about Register and De register.. Click here OR here
I have a Siemens SL785 - eae5f7f.jpg

Let me know if you need further help..Thanks for Contacting FIxYa..

Posted on Jul 14, 2010

  • shafi
    shafi Jul 14, 2010

    Some times You have to try the Registration Process until it Registers to Base Correctly....


    Make RESET>Phone Should be in Range> Retry after Switch OFF>


    Still have trouble -it might be Damaged or Some wrong with Phone Contact your Vender...

  • shafi
    shafi Jul 14, 2010

    RETRY the Process by Removing Battery for Some more time> and Try to Register with baSE


    sTILL same it is better to send back and Make Repalacement...Base cant Configure with handset you Trying to Register...

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Hello,

The problem could be that the specification on the (SL78H) extra handsets bought from Amazon.com are for America standard and not compatible with the Australian specification because if you have followed the instructions on the user manual and have equally try to register it manually, no success, it means they are not compatible with your country specification.

There are no two ways about this, You might need to get the handset from your country because from all indication, the one bought from Amazon.com has American specification which is not compatible with your country specification.

Take care.

Posted on Jul 14, 2010

  • Sulaimon Jimoh Olayemi Jul 14, 2010

    Hello,

    What is the power rating on the phone you bought from Amazon.com and what is the power rating on the one you bought in Australia, check the power and voltage rating, because the rating on the phone bought from Amazon.com might not be suitable for the phone to setup and might need to step up or down down to fit in.

    Take care.


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