Question about HP Photosmart C5180 All-In-One InkJet Printer

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Not networked properly

I've had my C5180 networked via usb, but occasionally when I try to scan something, it says it is not networked. It then says I can only "scan and reprint" or "scan to memory card". In the past I would get a full menu of scanning options, such as scan to word doc but I no longer have that option.

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Solution To resolve the issue, follow the steps in the solutions below in the order presented. Solution one: Scan from the EWS (Embedded Web Server) Verify that the product can scan and is connected to your network by scanning from the embedded Web server (EWS) on the product. Use the following steps to scan from the EWS:

  1. Print a Network Configuration Page from the product. NOTE: See the product documentation, User Guide, or online resources for information on how to print the Network Configuration Page.
  2. Locate the IP address.
    • Check in the Wired section if the product is connected with an Ethernet cable
    • Check in the Wireless section if the product is connected using a wireless network connection.
  3. Make a note of the IP address found in the appropriate section (wired or wireless); for example, 192.168.1.1.
  4. Open the Web browser.
  5. Type the IP address into the address bar of the Web browser (such as http://192.168.1.1) . Then press Enter . The EWS for the product opens. If it does not open, STOP and click here to check the network connection between the computer and the product (c00047176) (in English).
  6. If the EWS page opened, find the Scan on option.
  7. Click Scan to perform a scanning operation.
  8. If you can scan from the EWS and not from the HP Director/Solution Center or from the product front panel, then continue to Solution two.
Solution two: Check the personal firewall settings When the firewall program is re-enabled after installing the All-in-One software over the network, it may block HP programs or ports required for scanning. If you see pop-up screens asking you to permit access to the network when you try to scan, you should permit access. NOTE: Firewall programs may also block the scanning operation even if they were enabled while installing the All-in-One software. Firewall programs do not always provide messages when blocking access. Follow Step one to allow access to HP program files and ports needed for scanning. Step one: Add programs to the firewall exception list
  1. Open the firewall program.
  2. Add the following files to the Highly Trusted programs list:
    • hpqkygrp.exe , located in the C:\program files\HP\digital imaging\bin directory.
    • hpqscnvw.exe , located in the C:\program files\HP\digital imaging\bin directory.
    • hpqste08.exe , located in the C:\program files\HP\digital imaging\bin directory.
    • hpzipm12.exe , located in the C:\windows\system32 directory.
    • hpzinw12.exe , located in the C:\windows\system32 directory.
    • hpqtra08.exe , located in the C:\program files\HP\digital imaging\bin directory.
    • hpqthb08.exe , located in the C:\program files\HP\digital imaging\bin directory.
  3. If these files are already added, check whether full access has been granted to them.
  4. Open the following ports on the firewall utility by following the instructions provided by the manufacturer:
    • UDP ports: 161, 427 and 137
    • TCP ports: 9220, 9500 and 9290
Step two: Restart devices on the network After making the changes to your firewall application, turn off the All-in-One, the computer you made the firewall changes on, and your router, and then turn on these devices in the following order:
  1. Router
  2. HP All-in-One device
  3. Computer

Posted on Jun 09, 2008

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