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We have a Xerox Workstation Pro 2128 saying in the small screen "communication problem encountered" and we have switch off and switch on again several times and still same problem & mesage appeared. Before that we have a drum cartridge A1 also which is empty as well as the transfer roller which is at 0. Will it after changing this it will work or not. We have asked the Xerox technician to come and fix it. But before on last Friday the Xerox technician came and then said when using his laptop he culd not get access to the hard disk then he said that hard disk is faulty and he said also that the network controller has burned or not working. Reason why communication error.Then Xerox technician told us that we need to change and it will cost us a lot of money. So then I asked my IT guy in the ofice to cross check and he connected his computer with the machine and he got access with the printer and saw that hard disk working and that the network controller seems to be ok and through the connection on his computer he saw that the machine is giving error message saying Replace CRU and we know that Drum Cartridge A1 and Transfer Roller are finished and we think that maybe we need to replace these 2 consumables of maybe at first just to replace teh Drum Cartridge A1 to see if it works. We believe that Xerox technician was not clear about what was wrong and think that he gave us wrong advice. Now we stated this to the Xerox techinician this morning and he will come later on today bringing the Drum cartridge A1 to se and then check again with his laptop. So your reply on the above would be most welcome to help us. Thanks a lot for your kind help and advice so that we know exactly what is right so that we donot make unnessary expenses. Best regards, ibrahim Ayoub managing Director Daiichi Process

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  • ibrahimayoub Jul 14, 2010

    My question here is strang ethat when my IT man connect with the Xerox printer he sees everythig works perfectly and only CRU to replace.
    Whereas when the Xerox technician tries to connected with his laptop he cannot see the Hard disk and saying that Network controller is faulty. WHY IS THIS? if it was really faulty my IT man won't also be able to connect to it. Isn't it.
    Thanks to reply.

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Since your local IT man was able to connect to the printer and see the hard disk is functional then the problem isn't with it. My guess, since the Xerox guy failed to connect to it by using a different connector than the one which the printer is connected to the other pc's in your office, is that the network controller indeed has a faulty connector and it must be replaced. Yes, that faulty connector was the cause for the "communication problem encountered" message. All the other symptoms are indeed caused by the parts that have met their life's end - Drum Cartridge A1 and Transfer Roller.

Posted on Jul 14, 2010

  • Azrael SRL Jul 14, 2010

    Your printer can connect it these ways: 10/100 BaseT Ethernet, 10Base2,10Base5 (via adapter), USB (optional), Wireless Ethernet 802.11b (via third-party adapters). Your network surely runs on the first one, the Ethernet . The Xerox tech must have tried to connect using one of the others . Since that connection failed to work it means that connection is faulty and this is why you get the error message. The only way to fix that is to replace the faulty part.

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