Question about Office Equipment & Supplies
Since your local IT man was able to connect to the printer and see the hard disk is functional then the problem isn't with it. My guess, since the Xerox guy failed to connect to it by using a different connector than the one which the printer is connected to the other pc's in your office, is that the network controller indeed has a faulty connector and it must be replaced. Yes, that faulty connector was the cause for the "communication problem encountered" message. All the other symptoms are indeed caused by the parts that have met their life's end - Drum Cartridge A1 and Transfer Roller.
Posted on Jul 14, 2010
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Posted on Jan 02, 2017
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