Question about HP Officejet Pro 8500 Wireless All-In-One InkJet Printer
Fax not connecting when receiving
Could you please let me know whether your machine is newly setup for fax or the problem just happened recently?
There could be several reasons, but In most cases Fax Settings and Phone Line problem. First check the phone line, and make sure it's not a shared line with the fax, if so, please disconnect the shared line and try again.
I would suggest you to bring another line and try it on the machine or take it to your friend's place it and try receiving a fax using his connection.
Assure that you can receive calls on the line, connect it to a phone receiver and call on that number, if there's no problem receiving calls and the line isn't on a shared connection, then the problem is with your machine or with the Fax Settings.
Unplug the connection and reconnect it, set up the fax again from the beginning, change the answering/receiving mode to auto or manual and vice versa.
Please let me know when you are done, I don't want you to get confused with many alternatives and steps. I'll assist you step by step.
Thanks for using FixYa.
Posted on Jul 14, 2010
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Posted on Jan 02, 2017
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