Question about HP Officejet Pro 8500 Wireless All-In-One InkJet Printer

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Fax not receiving

Fax not connecting when receiving

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  • 4,737 Answers

Could you please let me know whether your machine is newly setup for fax or the problem just happened recently?

There could be several reasons, but In most cases Fax Settings and Phone Line problem. First check the phone line, and make sure it's not a shared line with the fax, if so, please disconnect the shared line and try again.
I would suggest you to bring another line and try it on the machine or take it to your friend's place it and try receiving a fax using his connection.

Assure that you can receive calls on the line, connect it to a phone receiver and call on that number, if there's no problem receiving calls and the line isn't on a shared connection, then the problem is with your machine or with the Fax Settings.

Unplug the connection and reconnect it, set up the fax again from the beginning, change the answering/receiving mode to auto or manual and vice versa.

Please let me know when you are done, I don't want you to get confused with many alternatives and steps. I'll assist you step by step.

Good luck.

Thanks for using FixYa.

Posted on Jul 14, 2010

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Posted on Jan 02, 2017

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1 Answer

I need to connect my fax whit the magicjack


A voice over Internet protocol device, magicJack allows you to make and receive telephone calls from your computer using a USB device. While magicJack does not officially support sending and receiving faxes, you can connect a regular fax machine to the magicJack device to send and receive faxes.
Attach the magicJack device to a USB port on your computer.
Connect the phone wire to the port at the end of the magicJack device.
Connect the other end of the phone wire to the "Input" jack on your fax machine.
Turn off error correction on your fax machine, and set your fax machine to the lowest possible transmission speed. Consult your fax machine's user guide if you do not know how to turn off the error correction or lower the transmission speed on your fax machine.
Send a fax to your magicJack phone number to receive a fax. You can find your magicJack phone number at the top of the magicJack splash screen that will display on your computer after inserting the magicJack device.
Send a fax from your magicJack by loading the fax you want to send into your fax machine and pressing the "Send" button.

Oct 31, 2016 | Computers & Internet

1 Answer

How do i set my fax machine to recieve and send faxes


Dear
Connect the telephone line to the LINE socket of the fax machine and a telephone receiver unit to the EXT socket of the fax machine.

To send a fax, put the document on the platen glass (face downward) or face upward in case of ADF.
press on hook dial, (here the dial tone on machines speaker)
dial the fax no. ( wait for call connection and here the fax Rx. tone)
press START.

To receive a fax two procedure can made, manual- lift a hand set of telephone receiver on incoming ring, here the TX tone(periodical beep tone) press * 9 * of the telephone receiver. In auto mode go to fax setup select ans. to ring or auto fax etc. to activate atuo reveive of fax.

Hope this may helpful.
Thanks.

Aug 11, 2014 | Samsung SCX 4521F All-In-One Laser Printer

1 Answer

Receiving faxes whilst connected to a phone line automaticly


Check video for 'fax receive set up' in similar model:


Manual receive: In coming call receives like telephone
Fax/tele: Incoming call rings like telephone if its not fax, if incoming is fax it will entered in fax mode automatically
Automatic: Incoming call converts in fax mode after ring count ends( ring to answer option also avail in fax set up mode rage 1-6 rings)
Fax: Incoming calls straight away converts in to fax mode.( this option only for dedicated fax lines)
Set up your best option as per your requirement.

Nov 29, 2012 | HP LaserJet 3050 All-In-One Printer

1 Answer

HP OFFICEJET 6500 SAYS NO COMPUTER CONNECTED WHEN RECEIVING A FAX, BUT PRINTS FROM THE SAME COMPUTER


to receive fax, you must connect the fax line to the printer. All-in-one printer can received fax without computer.

Sep 26, 2011 | HP Officejet 6500 Wireless All-in-One...

1 Answer

Hp officejet 6500 instructions for receiving a fax? Thanks


You can receive faxes automatically or manually. If you turn off the Auto Answer option, you must receive faxes manually. If you turn on the Auto Answer option (the default setting), the device automatically answers incoming calls and receives faxes after the number of rings that are specified by the Rings to Answer setting. (The default Rings to Answer setting is five rings.)
If you receive a legal-size fax and the device is not currently set to use legal-size paper, the device reduces the fax so that it fits on the paper that is loaded. If you have disabled the Automatic Reduction feature, the device prints the fax on two pages.
NOTE: If you are copying a document when a fax arrives, the fax is stored in the
device memory until the copying finishes. This can reduce the number of fax pages stored in memory.
This section contains the following topics:
• Receive a fax manually
• Set up backup fax reception
• Reprint received faxes from memory
• Poll to receive a fax
• Forward faxes to another number
• Set the paper size for received faxes
• Set automatic reduction for incoming faxes
• Block junk fax numbers
• Receive faxes to your computer (Fax to PC and Fax to Mac)
Receive a fax manually
When you are on the phone, the person you are speaking with can send you a fax while you are still connected. This is referred to as manual faxing. Use the instructions in this section to receive a manual fax.
NOTE: You can pick up the handset to talk or listen for fax tones.
You can receive faxes manually from a phone that is:
• Directly connected to the device (on the 2-EXT port)
• On the same phone line, but not directly connected to the device
NOTE: The automatic document feeder must be empty to receive a fax. If there are documents in the ADF, then the device will not be able to receive incoming faxes.
To receive a fax manually
1. Make sure the device is turned on and you have paper loaded in the input tray.
2. Remove any originals from the document feeder tray.
NOTE: The automatic document feeder must be empty to receive a fax. If there
are documents in the document feeder, then receiving the fax will be
unsuccessful.
3. Do one of the following to answer a fax manually:
• Set the Rings to Answer setting to a high number to allow you to answer the
incoming call before the device answers.
• Turn off the Auto Answer setting so that the device does not automatically
answer incoming calls.
4. If you are currently on the phone with the sender, instruct the sender to press Start on their fax machine.
5. When you hear fax tones from a sending fax machine, do the following:
a. Press START FAX Black or START FAX Color on the device control panel.
b. When prompted, select Fax Receive.
NOTE: Depending on your country/region, the device might receive the fax
automatically when you hear fax tones from the sending fax machine.
6. After the device begins to receive the fax, you can hang up the phone or remain on the line. The phone line is silent during fax transmission.

Jan 30, 2011 | HP 1250 Plain Paper Thermal Inkjet Fax

1 Answer

I can send fax but cant recieve fax


You have not told us which model fax you have but most machines have a receive mode selection. Your machine may be set to 'manual' receive. It will only receive if you pick up the phone and hit the start buton. The phone has to be connected to the machine. Look on your machine for the receive button. It may be marked as 'auto receive' and 'manual receive'. Select 'auto' so the machine will answer. It may be marked as 'fax mode' and 'tel mode' if so select 'fax mode''. It may also have a selection 'ans mode' you don't want this as it assumes that you have an answer phone connected to your machine and it waits until the machine answers before it detects incoming fax. Good Luck

Jul 07, 2009 | Brother IntelliFax-4100e Fax

1 Answer

CAN'T SEND OR RECEIVE ANY FAXES


HI.when u try to receive or send any fax.fax gives any msg r not.first check ur telephone line.u have to connect it in line.there are two places in fax .one is ext and second is line.check it u r putting it line.for receiving check auto answer .put it on fax only mode.u will receive fax.MIAN AKHLAQ.if it helps rate the solution.

May 16, 2009 | Panasonic KX-FPG381 Plain Paper Thermal...

1 Answer

Receiving faxes


If you are receiving a fax and you pick up the telephone before the fax machine answers it, the fax will never be able to respond to the fax being received. I assume that is whats happening. If you have a phone connected directly to the fax machine and you pick it up from that phone, the fax machine should transfer to itself after 2 seconds when it recognizes that it is a fax machine.
If you are going to do it from anywhere else, you need to get a fax detector device connect it to the main phone jack, and have the fax machine go to the fax jack of the connector and the other phone in to the other lines, make sure you have enough sockets on the fax detector.

thanks

May 07, 2009 | Office Equipment & Supplies

2 Answers

Canon MP530 receive fax issues


Receive Mode Settings Select from the following receive mode options to suit your needs. Once you've decided on which receive mode to use, follow the below instructions to set the receive mode using the operation panel. Receive Mode Setting
  1. Press the <FAX> button to enter Fax mode.
  2. Press <Menu>.
  3. Press the right or left arrow button to select [Receive mode settings], then press the <OK> button.
  4. Press the up or down arrow to select the receive mode that best suits your needs, then press <OK>.

Types of receive mode
Select the receive mode according to your needs.
Receive mode
Purpose
FAX/TEL AUTO SW When you want to receive faxes automatically as well as voice calls. FAX ONLY MODE When you want to receive only faxes automatically with your machine, or have a dedicated telephone line for FAX use only. DRPD When you have subscribed to a DRPD service with your telephone company. MANUAL MODE When you receive mainly voice calls and sometimes faxes, or want to receive faxes manually. ANS.MACHINE MODE When you want to receive voice messages on your answering machine and receive faxes automatically. FAX/TEL auto switch
FAX :
The machine does not ring but will receive the fax automatically. Voice call :
The phone attached to the machine will ring. Pick up the handset to answer the call. Note:
  • Ring start timing and Telephone ring length can be specified in FAX/TEL auto switch in the Receive mode settings.
  • If you want the telephone to ring when it receives a fax, connect a telephone to your machine and enable the Incoming ring settings in RX settings.
  • The phone attached to the machine may not ring depending on the telephone type you are using.

FAX only
FAX * :
The telephone does not ring. The machine will receive the fax automatically. Voice call :
You will not be able to answer the call. * If you want the telephone to ring, connect the telephone to your machine and enable the Incoming ring settings in RX settings menu.


DRPD
FAX :
Your telephone line will ring according to the ring pattern you have chosen and receive the fax automatically. Voice call :
Your telephone line will ring according to the ring pattern you have chosen. Pick up the handset to answer the call. Note: Specify the FAX pattern in the DRPD: Set FAX ring pat. in RX settings menu.

Manual RX
FAX :
The telephone attached to the machine will ring. Pick up the handset and if you hear a beep tone, press the <Color> or <Black> button on the machine to receive the fax. Voice call :
The telephone attached to the machine will ring. Pick up the handset to answer the call. Note: If you are far from your machine, you can use the remote receiving function to receive faxes. Pick up the handset of the telephone connected to the machine and press 25 (the remote receiving ID).

Ans. machine connect
FAX :
First the answering machine connected to your machine will respond to an incoming call, and then the machine will receive faxes automatically. Voice call :
The answering machine connected to your machine will respond to an incoming call. Note:
  • Set the answering machine to answer on the first or second ring.
  • The entire message should be no longer than 15

Nov 24, 2008 | Canon PIXMA MP530 All-In-One InkJet...

1 Answer

Cannot receive fax


1st is the LINE and second is to connect the telephone.
To send and receive fax, u must connect the line into the first jack.

Dec 26, 2007 | HP PSC 2210 All-In-One InkJet Printer

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