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Hello meparkinson
(Q-01) Do you mean that there is a password or PIN (personal information number) required to access your handheld computer and you don't have that password or PIN. Is that correct?
(Q-02) If that isn't correct, please, explain.
(Q-03) I'm assuming you son doesn't know the password (or "pin") either or you wouldn't be her, yes? :)
(Q-04) What is the device you were purchasing for the handheld?
(Q-05) What is the model number of this handheld computer, please?
Please, post back here w/ answers to these questions and we'll be happy to assist you.
Thank you,
BJ @:)