Question about Apple 15.4 MacBook Pro Notebook Computer Z0GH-0002 Notebook

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My Mac mail program just stopped working and only show me the color "wheel of death." I can't open mail or read mail...zilch! Gregg

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  • gwyz Jul 16, 2010

    Thanks Macs R We but none of the files your suggested I find were in any of the locations you suggested I look for them. In fact I can't find any of the file names on my Macbook Pro at wonder my Mail app "wheel of death" problem persists.

    Thanks for helping




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First, ensure you have a fresh and comprehensive backup (preferably Time Machine) of your system and user files before proceeding.Shut down Mail. From your Home folder, navigate to Library/Mail. Move the file Envelope Index to the Desktop.Now start Mail. You should see a message about "upgrading" your mailboxes for a new version. If you have a lot of mail, it will take some time. When it is done, your mailboxes should be available again.If instead of the message Mail immediately starts spinning the wheel again, the problem is probably a damaged preference file. In this case, stop Mail, replace the Envelope Index file back where it was, visit /Library/Preferences, and move the files beginning with "…" to the Desktop. Again, start Mail and see if this solves the problem. You will probably have to re-establish some of your preference defaults, and perhaps even your email account information.

Posted on Jul 14, 2010

Testimonial: "Thanks...User file was in an odd place but I did find it and I am making some progress. I appears as though I have a couple of them actually. I took out the Envelope, put it in the Desktop, the download happened and then I got an icon next to Inbox that looks like a static wave and no downloading of mail now. In checking back at the Mail file it appears the Envelope file has replaced itself or I'm looking at the duplicate file...bonkers...still doing the post mortem. Thanks again, Gregg"

  • Macs R We
    Macs R We Jul 16, 2010

    Your Home folder is the one that appears in the left hand side of any Finder window with the little house icon next to it. If you go there, and then to Library, and then to Mail, you WILL find Envelope Index. If you start at the Home folder, go to Library, then to Preferences, you WILL find your… preference files. (Sorry, I did erroneously type /Library/Preferences the second time instead of ~/Library/Preferences as I meant to—the tilde indicates your Home folder.)

    If you still can't find these files, your Mail system is in a very unstable state indeed. You may wish to restore it from backups; otherwise, you may have to just wipe it out and start over.

  • Macs R We
    Macs R We Jul 22, 2010

    The prescribed sequence will regenerate a new Envelope Index file to replace the damaged one, so finding the "duplicate" file is expected operation.

    The symbol you describe may be the one indicating that your mail service cannot be contacted with the account information provided. I suggest you use Connection Doctor under Window to identify which account(s) operate correctly and which do not, then enter Preferences / Accounts to correct the server and login information for the non-connecting accounts until Connector Doctor shows them as online.



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