Question about Apple 15.4 MacBook Pro Notebook Computer Z0GH-0002 Notebook
First, ensure you have a fresh and comprehensive backup (preferably Time Machine) of your system and user files before proceeding.Shut down Mail. From your Home folder, navigate to Library/Mail. Move the file Envelope Index to the Desktop.Now start Mail. You should see a message about "upgrading" your mailboxes for a new version. If you have a lot of mail, it will take some time. When it is done, your mailboxes should be available again.If instead of the message Mail immediately starts spinning the wheel again, the problem is probably a damaged preference file. In this case, stop Mail, replace the Envelope Index file back where it was, visit /Library/Preferences, and move the files beginning with "com.apple.mail…" to the Desktop. Again, start Mail and see if this solves the problem. You will probably have to re-establish some of your preference defaults, and perhaps even your email account information.
Posted on Jul 14, 2010
Testimonial: "Thanks...User file was in an odd place but I did find it and I am making some progress. I appears as though I have a couple of them actually. I took out the Envelope, put it in the Desktop, the download happened and then I got an icon next to Inbox that looks like a static wave and no downloading of mail now. In checking back at the Mail file it appears the Envelope file has replaced itself or I'm looking at the duplicate file...bonkers...still doing the post mortem. Thanks again, Gregg"
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Posted on Jan 02, 2017
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