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I have a small home computer network that uses an Apple Airport Extreme as the wireless access point. My Sony Vaio (Windows XP) desktop is where I have my local area connection and was the first computer on the network. I used it to configure my airport. I also have a MacBook Pro (OS 10.5.8), Dell Desktop (XP) and a HP laptop (Windows 7). The wireless adaptors for the Sony & Dell are Linksys USB. My cable modem is now a Ubee 3.0 (previous a Motorola). I mention the modem because the Motorola would not adequately work since the cable signal went from 100 mbps to 1 Gig mbps after Comcast's transition to digital. I also upgraded my network card from 10/100 to 10/100/1000. I added a Cat6 ethernet cable from this connection. Now all of this was working great with no problems until two weeks ago when Comcast Cable transitioned to Digital Cable. Initially, none of my machines would access the internet. Today, however a young man reconfigured my DNS server and all of my computers can not access the internet except for my Sony. I can see and access my Apple airport to change settings on my MacBookPro but not on my Sony, which I previously could do. When I try to access my airport on my Sony using the airport utility, I receive an error message that it cannot find even though it is physically about 18 inches from my Sony tower. When I try to logon with Internet Explorer I receive this message "Element not found: httpErrorPagesScript.js, Line 264, Code 0, Char. 5, URI: res://ieframe.dll/httpErrorPagesScript.js. I don't know if one has anything to do with the other but all I know is that I just can't access the internet on my Sony since Comcast made it's transition to digital.

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  • Betty L Pettus Jul 20, 2010

    After Comcast cable upgraded to all digital, I can no longer make a local area connection to the internet via my main PC, a Sony Vaio. My Sony and the other PC uses Windows XP, 1 laptop uses Windows 7 and my MacBookPro uses MAC OS X 10.5.8. I have replaced my cable modem, network card and all ethernet cables. I use an Airport Extreme to wirelessly connect 1 other PC and two laptops to the internet. Intially, I could not access the internet with any computer. I called Apple because I was told by Comcast that it was my Airport that was causing the problem.

    The Apple reconfigured my DNS server settings to a free server address and my wireless computers connected immediately. My ethernet IP address for the airport is: My airport default gateway address is: with a subnet mask of:

    My Sony is being assigned a Local Area Address of: I am using a Linksys wireless network adapter and it is being assigned an IP address of:

    My signal went from 100 mbps with old modem to 1 Giga with my new modem. With the old modem, none of my computer could connect to the internet.

    When I take my Local area connection ethernet cable and connect it directly to my wirelessly working MacBook Pro, it will not connect to the internet. When I put it back to the wireless mode, it connects without problems.

    I there any special configuration that I should do to my Sony? There has been no changes with any of my computer. The only thing that has changed was Comcast's changing to all-digital.

  • Betty L Pettus Jul 21, 2010

    As you can read, everyone at Fixya has given me suggestions but nothing has worked so far.

    My direct internet connection from my modem to my PC as well as my wireless adapter is still giving me a address and I cannot connect to the internet on my PC. Is there an adjustment in my PC that I need to make?




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Hi there, you should reinstall the drivers for the wireless network adopter for your Sony computer. You need to go to the website of the wireless adopter manufacturer and choose your model of adopter and download and install the drivers for the wireless adopter.Please feel free to ask me any question about this problem.

Posted on Jul 14, 2010

  • 6 more comments 
  • Betty L Pettus Jul 14, 2010

    I can't go to the website because I cannot access the internet.

  • Hilton Bristol Jul 14, 2010

    Thanks for replying,are you saying none of the computers cannot access the internet? if any can, you should use it to go online and download the drivers,save it on a flash drive and plug it into the computer which need it and install it.

  • Hilton Bristol Jul 14, 2010

    Please let me know if it work

  • Betty L Pettus Jul 15, 2010

    No, that did not work. Here are the settings for my airport: Ethernet IP Address-; Subnet mask-; Default Gateway-; DNS Server

    This airport extreme also has a Time Capsule to back up files. The Time Capsule's IP Address is:

    Here are the settings for my wireless adapter: IP Address-; Subnet Mask-; Default Gateway-; DNS Server

    The wireless adapter was manually configured because everytime it automatically configured, it would be assigned an IP address starting with 169.

    When I go to the system information file on my Sony, there is no IP address just, All of the other fields have "0" as well.

    It just seems like there is a disconnect come where. The lights on my airport extreme are green and the lights on my wireless adapter is green with a excellent signal.

  • Hilton Bristol Jul 15, 2010

    Hi you should reinstall the software from the router into all the computers and please follow these steps:start, all programs, accessories,command prompt, in command prompt you will type ipconfig and please tell me if you see an ip address.

    Thank you

  • Hilton Bristol Jul 15, 2010

    please contact me if you have any questions

  • Betty L Pettus Jul 15, 2010

    Yes, there is an IP address for my wireless adapter .

    Should my Sony itself have an IP address?

  • Hilton Bristol Jul 15, 2010

    yes it should have an IP address to see the IP address go start,all programs, accessories,command prompt type in command prompt type ipconfig you will see the IP address


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I guess that transitioning to digital is the killer here for your modem.
Is it possible to rent a modem from them and have them configure it to work on your network, rather than owning the Ubee 3.0 modem?

I rent my modem, and had it replaced twice since 2 years ago when I got Comcast cable at my house.

Had 2 different brands, Motorola and RCA. Motorola works the best on my system, though.

I wish you luck on fixing this problem.

Posted on Jul 21, 2010

  • Betty L Pettus Jul 21, 2010

    When this transition happened, I was using a Motorola that I owned. The Ubee is a rental from Comcast. The tech support at Comcast is useless. I was told that it had to be my modem. So, I got a new modem, the Ubee. Then it had to be my ethernet cables. So, I got new Cat 5E and Cat 6 cables. Then it had to be my network card. So, I got a new network card, 10/100/1000mbps. Now, they are telling me it has to be in my software. Well, I am using the same Windows XP software that I was using, without problems, before the Comcast transition.

    Thanks for your input.



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Thank you for contacting Fixya. This is Anil.

I understand that you are unable to connect to Apple Airport Extreme on your Sony computer. I will be glad to help you with it.

Please follow the steps below to resolve the issue:
Apple Airport Extreme Configuration These configuration instructions are for the Apple AirPort Extreme wireless router. The screenshots below are from the Microsoft Windows AirPort Extreme configuration utility provided by Apple.
To configure your AirPort, launch the AirPort Extreme administrative interface on your computer. It will attempt to locate your AirPort using your computer's wireless network card as shown below:

I have a small home - d25d83e.jpg If your AirPort is listed, press the 'Configure...' button and enter your password (the default is 'admin'). If you don't see your AirPort in the list of detected Airports, try to find it by pressing the 'Re-scan' button. If this fails to detect your AirPort, it will be necessary to perform the following steps:

  • Plug one end of a Category 5 Ethernet cable into your computer's network adapter. Plug the other end into the LAN port on the AirPort.
  • Press the 'Other...' button within the configuration utility.
  • Type into IP address field.
  • Type the AirPort password into the password field (the default is 'admin').
  • Press 'Ok'.
  • If you are unable to connect to the airport, repeat the above procedure but attempt to use or as the IP address.
1. AirPort Settings
Click on the "AirPort" tab at the top of the configuration utility:
  • Enter your Unity ID in the 'Name' field.
  • Click on the 'Change Password...' button and create a new password instead of using the default password ('admin').
  • Look at the WAN privacy section. Consider unchecking all of the checkboxes to enhance security.
  • Create a network name by entering a name in the 'Network name' field. We recommend that you use your Unity ID as the network name. Do not use the network name 'NCSU'. You may have noticed that the AirPort in the screenshots throughout this document has been named "hazyluster." By the time these instructions have been completed, the name of the AirPort will have been changed from "hazyluster" to the Unity ID of the person configuring it.
  • Click on 'Create a closed network' in order to prevent your network name from being broadcast.
2. Internet Settings

Click on the "Internet" tab at the top of the configuration utility:
  • Select 'Ethernet' under the 'Connect using' menu.
  • Select 'Using DHCP' under the 'Configure' menu.
  • Select 'Automatic [Default]' under the 'WAN Ethernet Speed' menu.
  • Make sure all other fields are blank.
3. Network Settings

Click on the "Network" tab at the top of the configuration utility. There are numerous options that are available here and we present only one option. The option shown below will work fine for most users and will provide an extra layer of insulation between your computer and the Internet.
  • Make sure 'Distribute IP addresses' is checked.
  • Make sure 'Share a single IP address (using DHCP & NAT)' is selected.
  • The 'Use addressing' option works well and is recommended.
4. Access Control List Configuration

This is how you specify what devices can connect to your AirPort; for example, your laptop:
To add additional computers, click on the 'Add' button and fill out the following fields:
NOTE: You need to repeat these steps for any wireless network adapter that you want to grant access to. In addition, you will need to complete this process for any wired ethernet adapaters that will connect to the 'LAN' port of the AirPort
  • Enter the MAC address for the network adapter of the device. Instructions for finding your MAC address are available.
  • Enter a descriptive name for the device.
  • Click "Add."
5. Sending Configuration Changes to the AirPort

Once you have finished making changes, simply press the 'Update' button located in the lower right corner of the configuration utility. Once the configuration utility completes the update process, you may close the application.

6. Connect a Category 5 Ethernet cable to your ResNet data jack. Plug the other end into the "WAN" port on the AirPort. At this point, you should be good to go!

I believe the above resolution should resolve the issue, however, if you need anymore assistance, please feel free to contact us. We will be glad to help you. I also request you click on Accept so that I get the credit.

Thank you. Have a Great Day.


Posted on Jul 20, 2010

  • 4 more comments 
  • Betty L Pettus Jul 21, 2010

    Hello Anil,
    The airport utility was still unable to find my airport extreme on my PC. I used the IP address that you suggested in the "Configure Other" dialog box but I still was not able to gain access.

    My Airport Utility is MAC-based and I have never seen the Windows-based utility. It doesn't matter because I never got to Step 1 anyway.

    Because I did not know anything else to do, I clicked on my Airport icon in the menu bar of my Mac and the settings here are different than the settings I find when I use the Airport Utility on my Mac. The Airport utility shows an IP address of but the Airport icon shows an IP address of

    It just seems that in just seconds after the Comcast upgraded to all digital, things just got all scrambled up.

    Do you have any other suggestions? Is there some sort of digital signature that my software must have? I was reading some other ideas and this was mentioned but I don't know what it means.


  • Balakrishnan Computers (A Computer Repair Shop)

    hi, it appears that the computer is recongnising the ip address automatically i.e 169.xx.xx.xx instead of any valid ip address.. at this point i advise you to power drain computer and modem. to do shutdown the computer and modem,unplug them from wall outlet and then keep on pressing computer and modem power button for 20 secs one by one make sure both of them are unpluggged. once finished, turn on the modem first and then computer. now.check the ip u should get a valid ip instead of 169.xx.xx.xx and then try to access internet.

  • Betty L Pettus Jul 21, 2010

    Still did not work. I am still receiving the 169 IP address and still not able to connect to the internet.


  • Balakrishnan Computers (A Computer Repair Shop)

    hi betty, i understand it is taking so long to resolve this issue. i would appreciate your patience. i will trey my best. since you did a power drain.. now let us uninstall the ethernet drivers, to do so, open device manager, click network adapters and right click on adpter listed and uninstall it. unplug the network cable and restart the computer. when the computer is restarted wait for sometime, let it detect the networkand install it. once done switch off the wireless on your computer and plugin the ethernet cable... now try toconnect to internet. regards, anil

  • Betty L Pettus Jul 21, 2010

    I was so hoping this would work but it did not. I was not able to connect to my network because my wireless adapter is still receiving the 169 IP address. I connected my etthernet cable from my computer to the modem and received an 169 IP address as well,.


  • Balakrishnan Computers (A Computer Repair Shop)

    Hi Betty,

    Please follow the steps below:

    Solution 1

    Click Start > Run. Type regedit and press OK.

    Browse to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\Adapters

    Double click on the IPAutoconfigurationEnabled entry, and change its Value data to 0.

    Close Regedit and restart.

    If you wish to disable APIPA for only a particular number of network interfaces then you can simply browse to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\Adapters and change the same registry key.

    Solution 2

    Click Start > Run. Type regedit and press OK.

    Browse to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\Tcpip\Parameters

    Right click this entry and select New Dword. Rename the new entry ArpRetryCount (leave it set to 0 by default). Restart the computer.




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