Question about Gateway 838GM (RB838GM) PC Desktop

1 Answer

I was on my Gateway pc 838GM and it was working fine. I shut it completely down because I was leaving for a few days and I even took an extra precaution and unplugged the power strip from the wall.i came home and turned it on and the monitor showed "no signal".i checked the monitor and it works fine on another computer. I noticed there was the power on/off switch light was lit up indicating it was getting power but what I also noticed is I heard no noise such as the fan or any other noise that a computer makes when coming on. so the power cord is working and the monitor works too. But mothing else is coming on besides the on/off light in the front. what can cause this to happen?

Posted by Anonymous on


1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 428 Answers

Hi, Well things like this can happen after turning on a machine which wasn't used for several days.

  • Do you see that your Hard Drive indicator flashing? If so it may be working without a problem.
  • Do you see your Processing Indicator flashing? If not, that means the processor is not working due to an internal problem.
  • If CPU fan doesn't run either Fan it not getting enough power or it is having a failure.
  • Have you checked your Power Unit? There is a fan inside the PU as well. If it doesn't work, PU will not be turning on. This might be a problem with PU itself or PU fan. If you know how to use multi meters, you can check whether PU supplies power successfully. Yellow (12V DC) and Red wires (5V DC) carry DC Voltage to Hard drive. For SATA its bit different. Black wires represent Ground. So you can check if you have a multi meter.
  • You can check 20 or 24 pin Molex connector as well.
  • Here is a link to pin diagrams and their Voltages.
  • Check the Fan Connector as well.
  • Have you checked your Video Adapter's connector? If the Adapter has a loose connection then the Signals might not be Carried to the Monitor.
If the Fans work:
  • Finally you have to check your RAM and Processor.
  • Remove RAM cards and keep them without reconnecting for a while. Like 10 minutes. After that connect them and check.
  • Remove your CPU fan with heat sink and turn the machine on for 10 seconds(If the fan works. If it doesn't work no need to follow this step since without the Processor fan CPU will not be turned on). The shut it down immediately. Check whether the Processor gets heated. If not either it is not functioning or its not getting power.
  • Remove your Video Adapter as well. Connect it properly. Clean its connector pins.
  • If the Hard Drive turns on and work that means its a problem with your Video Adapter. May work after cleaning the Connectors.
  • If nothing works, please remove your CMOS battery with other Peripherals and keep for 10 minutes and reconnect every piece and then boot the machine. Make sure you adjust the BIOS settings again such as System Time.

  • If the power unit works but no HDD functionality or No Processor run at all, then it has to be a problem Related to *********** Board. Especially power carrying Buses are facing Difficulties. If processor doesn't get heated up that means either the Mother Board or Processor Have been failed during he booting process.
  • If Processor temperature goes up but no response of the Hard Drive means: Either RAM or Video Adapter Failed. There is no reason for a HDD failure. If reconnecting the Video Adapter (assuming other devices working well) doesn't give output (if you have a separate device however) use the Built-in module. If you are using the Built-in Video Adapter, unfortunately you will run out of the second option. You can check using an external device if you have a vacant port.
  • Remove your RAM and check whether your machine gives a beep sound out. If it doesn't that means there is something wrong with Mother Board or CMOS chip.If you have 2 or more RAM cards, connector one at a time and check by booting the Machine.
  • If the Fan doesn't work change the socket of the (connect to a different location such as chassis fan connector and check whether it works. If it works that time the CPU Fan connector has a failure. If the Fan doesn't work at all (if you are sure that PU is functioning properly as well) replace it.
Run the checklist and try to locate the faulting module. If you have lack of experience however its good to take the machine to a tech. Feel free to contact again if the problem persists.
If the solution was helpful to you, please be kind enough to Rate the answer as well! :-) Thanks for using Fixya!

Posted on Jul 14, 2010


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

I have a Gateway GT5654 desktop that won't stop shutting down. I bought the computer brand new about 3 years ago, and I've never had any problems until now (I've even been running Norton 360...

it is possible that one of the three are going out on the computer, motherboard, harddrive, power supply, only a computer tech could tell which one.

Sep 21, 2011 | Gateway GT5654 Desktop PC

1 Answer

Everytime i plug my iphone into my computer it completely shuts down. like instantly.

I would try another usb port if you have not yet. The other issue that is possible is that the computers power supply is "on edge" and the bit of extra power from the usb, is causing it to shut down. Actually, pretty common on the GT5034, I would take it to a shop and see if they will test the power supply free. Please leave a positive rating.

Oct 20, 2010 | Gateway GT5034 PC Desktop

1 Answer

Gateway 838GM Video Card?

Hi i'm Rain.
Ok lets put it this way. You get what you pay for. If you want quality video you have to be willing to pay the asking price. Yes you can find it cheaper ,..But look at the word cheaper.
Yes the Express x16 HDCP will work with your system .
If i had to solve the issue i would have said get the PCIE.
All you are looking for is a video card with high speed .
I hope i have been helpful in this problem.

Jan 28, 2010 | Gateway 838GM (RB838GM) PC Desktop

1 Answer

Gateway 838GM will not turn on even after installing new power supply. It was on and began making a loud noise and just quit.

Did you test the old power supply? If not, noise could have come from CPU fan. In either case, problem is most likely main board and/or CPU. Try removing all plugin components except CPU and heat sink and see if you get any signs of life.

Aug 03, 2009 | Gateway 838GM (RB838GM) PC Desktop

1 Answer

I need to know the size cpu fan for gateway 838gm. Can't find anywhere on the internet

You have a 3GHz intel processor socket #775.
here is a great place to purchase: Also this page (link below) contains several products - see what you think

Hope this helps, please leave rating

May 07, 2009 | Gateway 838GM (RB838GM) PC Desktop

1 Answer

Gateway 838gm no video

Are any fans running? If not take the power supply to a reputable computer repair person. They can test it while you wait. If the power supply is good or the fans are working then I would remove that new RAM. My guess is the power supply is bad.

Good luck

Mar 22, 2009 | Gateway 838GM (RB838GM) PC Desktop

Not finding what you are looking for?
Computers & Internet Logo

296 people viewed this question

Ask a Question

Usually answered in minutes!

Top Gateway Computers & Internet Experts

Les Dickinson
Les Dickinson

Level 3 Expert

18429 Answers

Prashant M
Prashant M

Level 3 Expert

2270 Answers

Steve Allison
Steve Allison

Level 3 Expert

5569 Answers

Are you a Gateway Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides