Question about Motorola Mobility Moto Q
I can help you with your Motorola MotoQ.
What has happened is that the firmware, or system software, of your phone has become corrupted. When this happens your phone will no longer boot or be recognized by the computer.
This is a very common situation with many phones: in fact, much of what I do here at Fixya is explain how people can fix their MP3 players, GPS and phones by reflashing the firmware.
The good news is that if you take your phone into your carrier's store, they can reflash it for you right there (if they have a competent tech there.)
If you are handy with computers etc, you can also do it yourself. Your computer will communicate with and fix your phone, even though it doesn't seem to recognize it right now - I've seen this many many times.
I've uploaded links to the manual, the upgrade manual (firmware fix manual), and the Verizon firmware package, here to Fixya for your review.
My only warning for you is that if you are going to flash your phone yourself, you need to get the correct firmware from motorola's site for your carrier. I just downloaded the Verizon firmware as an example - Motorola's website has about ten different carrier firmwares for their MotoQ phone.
The uploads will take another 5 minutes or so - I'll post the links as soon as they finish.
I hope that helps.
Posted on Jul 14, 2010
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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