Question about Creative Labs Audio Players & Recorders

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I try to upgrade firmaware and some errors ocuurd nowwhen i turn on the ZEN xfi onlys apears creative logo then its go off, the computer dont recongize the XEN xfi

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  • andres_paril Jul 13, 2010

    Hi when i turn on my ZEN Xfi only appears creative logo then he comes off alone, and if i conecte to computer he only blinks creative logo but the computer do not recognize the divce y try to let play and pause buton pushhed conecting to pc but still doing nothing

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Does the following link correspond to your Zen xifi?

http://support.creative.com/kb/ShowArticle.aspx?sid=53194

Posted on Jul 13, 2010

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Hi, what causes error when upgrade is done is If the update process wasn't finished,or the Software your using is either not the actual software orthe software is corrupted.

Go to the site of the make of mp3 your using and get the proper software for upgrade.

And you can also check if the battery of the mp3 ;layer is ok,that might be the cause too.

Take care.

Posted on Jul 13, 2010

  • andres_paril Jul 13, 2010

    The problem is that the ZEN Xfi dosent stop blinking with the creative logo and there is no way the PC recognize is a divece conected

  • ikechukwu joshua
    ikechukwu joshua Jul 13, 2010

    The mp3 is corrupted that's why it does that way. Try and install mp3 drivers again and try upgrade again ,if it does not that means the mp3 is Bad and can't work more.You will need to get a New one.

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1 Answer

When I trun it on..it just show a creative logo and Z v-pus logo.


Bring it to a local phone station (Rogers, Fido, Shaw, Etc..) Anyways, They will tell you what to do. Or you can bring your phone and trade it in for the same one.

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My creative Zen screen will only display firmaware problem momentarily when the reset button has been hit and it is then turned on. HELP!


Try plugging it into your computer and updating it's firmware if possible. Or, if you know how, reset it to factory defaults and then re-update it.

( Resetting to factory defaults WILL erase all the music and media you have on it, but at least it may work again )

I hope this helps.

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Use the reset button by pushing in with a needle. This is on the bottom of the unit.

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My 16GB creative zen is on recovery mode after installing an upgraded soft ware


You must give it the firmware upgrade from support.creative.com, or it will not be able to get out of this mode. Support.creative.com

Creative Zen
Try another PC or another USB port
Make sure the hold/lock is not engaged
Reset
Check for firmware update on Creative's website
Get Recovery Tool from Creative
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If all else fails, check with this guy:
http://www.mycreativefansite.com/2007/05/myzenchecker-tools-guide-to-problem.html
Creative Zen – Formatting
Step by step instructions for formatting a player
1. Detach the player from the PC if it is connected, and turn off the player.
2. Press and hold the Play button while powering on the player.
3. When the player displays the Creative logo, release the Play button
4. Select Format (All) and select Yes to format the player.
5. After the player has finished formatting, select Reboot.
6. Re-transfer the tracks to the player.
-Tha Mp3 Doctor

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Poke a pin in the hole to 'reset' it.

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Zen Neeon 5gb froze at Creative logo


You firstly should make sure about you dont have some autorun virus in your player.I had the same problem and i fortunately discovered an autorun virus in my player.I cleaned it and i started it in recovery mode.then i updated the firmware.it began working.you should try that.you can find the firmware upgrade program on creatives website.Good luck.

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My mp3 won't start.


You could try reflashing the firmware onto the player. Go to www.creative.com and look for the support section. Search under downloads for firmware for your player and download that. Follow the instructions on the website.

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Creative Nomad Jukebox Zen Extra firmware problems on Windows Vista


Find an XP computer with WIndows Media 10 only nothing higher. If you can't find a computer like that uninstall any WMP newer than WMP 10 and then reinstall WMP 10. There is a bug in WMP 11 and its just best to avoid this until you have upgraded your firmaware to 2.x. If you don't have the newer firmware 2.x download it. Now click on the firmware  program then on your Zen Xtra select Load OS when prompt to connect the USB cable going to your computer. It should see your Zen now and should pop up that stupid window that you need to scroll at the bottom and click agree to get rid of then your Zen should reboot a few times don't touch it!! It will tell you when its done. If you can't get it to see your Zen try plugging and unplugging the USB cable. The best way is to do a fresh install of Window XP SP1 and install noting but WMP 10. You also can d/l the 1.x firmware then load it then load firmware 2.x then just agree with everything and it should work. I have upgraded and updated 6 of these Zen Xtras. Anyone that want a 120G Zen Xtra I am on Ebay: cheap-xbox-drives
I also can do upgrades to your existing Zen Xtras Players.  

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