Question about Office Equipment & Supplies

1 Answer

Message: "Ink empty black" --won't reset

I changed the black ink cartridge when it was empty. Now, no matter how many times I remove the new cartridge and re-install it, the message "ink empty black will not reset. My e-mail is

My Brother MFC-665CW Printer is giving the error "No Cartridge BLACK"
There is a new Generic black ink cartridge installed.

Posted by on

  • 13 more comments 
  • Skywalker07 May 17, 2008

    Get any solution to this yet? Mine has the same problem. Black ink cartridge is full but still won't print. It used to always say it was empty until the last time I tried changing it. Now at least it says it's full, but does not print any black ink. Tried cleaning heads several times.

  • Anonymous Jun 11, 2008

    I have the same problem replaced black ink with new one and still saying " Ink Empty Black"

  • Shirl McCabe Jun 30, 2008

    Re: Canon PIXMA MP160

    I have replaced both black and color ink filters. Won't reset. Indicator still shows "ink is low". Please notify me with solution. Thank you.

    Shirley McCabe

  • Anonymous Aug 21, 2008

    I put a new black cartridge in my printer, now there is a message
    saying: install black cartridge. It won't re-set, I can't print

  • scouse68 Sep 22, 2008

    grrrrr have replaced the black cartridge but still saying its empty cant do a nozzle clean or anything please help

  • bobmccrea Oct 29, 2008

    Printer shows black ink empty after replacement?

  • Anonymous Nov 14, 2008

    Just received a replacement printer and error message keeps flashing ink cartridge appear to be missing or damag

    -reinserted cartridge, shut off printer and then reinserted cartridge, nothing will help


  • yescc Nov 19, 2008

    it's a shame there's no fix for this when it seems so common. i'm having this same problem...only the black ink says it's empy. i had the printer for two months and used it mostly for faxing and scanning but did maybe 20 pages of text printing. i turned it on one day to see black and yellow empty so i wasted my money on their cartridges only to have this constantly 'empty' black ink issue.

  • lajambe1 Dec 06, 2008

    replaced black ink cartridge still says ink empty brother mfc-465cn

  • p-sfaubion Dec 23, 2008

    Changed both printerheads cartridges and message still reads need to new cartridges. I have removed them and replaced them again and again.

  • akwarium99 Jan 20, 2009

    after printing just a few times, inks needed changing, and after being changed error message won't go away: "Ink Empty Cyan. Replace Ink".

    Moreover, in the meantime, even simple black printing cannot be done!??

  • actioncode20 Jan 22, 2009

    Printer CX5800F reports ink out (all), but ink cartriges are not empty.

  • dgagnon Jan 24, 2009

    I have the same problem...

    I did manage to get it reset once to read near empty and the printer at least worked. (got into the maintenance mode {hold the set button down, and unplug the printer ac cord, then plug it back in} and type in 77 (prints the printer log, which came out in blue ink at that time, then tried the maintenance cleaning menu 76, and I got the print out in black ink now, and when i returned from maintenance mode {key in 99} the printer now set near empty and was now unuseable.)

    Then I made the mistake and called Brothers support to see if I could get the printer to at least acknowledge that these were new ink cartridges (I had foolishly bought a complete set of cartridges thinking that my old non-empty cartridges were the reasons for the error) and we ended up trying a print cleaning, which work, but the tech thought that the maintenance cleaning mode uses tons of ink and he suggested that now my cartridges were truly close to be empty. I doubted that very much, but to humor him I open up the cover and remove each cartridge and yes there was consumption but they were all over 3/4 full. Unfortunately once I replace the cartridges I ended up back with the same initial error, No cartridges !!!! and can't for the life of me get it back to a near empty ink message again.

    Any one have any ideas?

  • duffscottage Mar 12, 2009

    Same problem - cannot reset - have bought new cartridges but now cannot print at all.

  • hushhushent Apr 27, 2009

    replaced ink on my brother printer still saying empty will not print


1 Answer

1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

3 Answers

Printing B&W on a Pixma MP800 with empty color cartridges

no you cant print with emapty colour catridges you have to install the other full catridges.

Nov 23, 2009 | Canon Pixma MP800 All-In-One InkJet...

9 Answers

Brother DCP-115C Printer: "No Ink" message continues even after old ink cartridge (still some ink!) is replaced with a new one.

Reset the printer to factory settings
Turn off the printer. and turn it on again.

If still not working

Take out the cartridges, turn off the printer
Turn on the printer and put the cartridge again.

Oct 27, 2008 | Office Equipment & Supplies

2 Answers

My printer says install magenta what does that mean

It means for you to install the magenta ink. Magenta is a color. You have 4 colors. Yellow, magenta, cyan, black

Oct 14, 2009 | Brother Multi-Function Center MFC-240C...

1 Answer

I don't know how to change the ink bought this printer from a guy at work no manual

Lift the scanner cover from the right-hand side of the MFC until
it locks securely into the open position.

If one or more ink cartridges are empty, for example Black, the
LCD shows Ink Empty Black and Cover is Open.

Pull the ink cartridge hook toward you and remove the ink
cartridge for the color shown on the LCD.

Open the new ink cartridge bag for the color shown on the LCD,
and then take out the ink cartridge.

Remove the cartridge covers.

Each color has its own correct position. Keep the ink cartridge
in an upright position when you insert it into slot. Press down on
the ink cartridge until the hook snaps over it.

Lift the scanner cover to release the lock. Gently push the
scanner cover support down and close the scanner cover.

If you replaced an ink cartridge while Near Empty was
displayed on the LCD, the LCD may ask you to verify that it was
a brand new one. Example: Did You Change Blck? 1.Yes
2.No. For each new cartridge you installed, press 1 on the dial
pad to automatically reset the ink dot counter for that color. If the
ink cartridge you installed is not a brand new one, please be
sure to select 2.

If you wait until Ink Empty message is displayed on the LCD,
the MFC will automatically reset the ink dot counter.

If the Install message is on the display after you have
installed ink cartridges, check that the ink cartridges are
installed properly.

Hope that helps you!

Aug 12, 2009 | Brother MFC 420CN All-In-One InkJet...

1 Answer

Black ink cartridge doesn't work.

Have you tried
  1. Taking out all the cartridges
  2. Power down the power
  3. Power up the printer
  4. Open the scanner Cover
  5. Close the scanner cover
  6. Message will ask you to put the ink.
  7. Put in Black
  8. Close scanner cover
  9. It may ask you whether the Black is being changed.
  10. Open the cover.
  11. Install Cyan.
  12. Repeat step 8-10 for the rest of the 2 colours.
  13. It should resolve the Black ink empty message.
Let us know if this works.

Thank you.

Dec 11, 2008 | Brother DCP-110C All-In-One InkJet Printer

1 Answer

New Cartridge error message

Follow the steps below to remove and replace the empty ink cartridge.
  1. Turn the printer on.
  2. Open the ink cartridge door. Figure 1: Opening the ink cartridge door c00819080.gif
  3. Squeeze the gray tab below an ink cartridge slot to release the gray latch and then lift the latch. Figure 2: Lifting the latch c00819081.gif 1 - Ink cartridge latch for the black ink cartridge 2 - Ink cartridge latches for the color ink cartridges
    NOTE: Theink cartridge areas are color-coded for easy reference. From left toright, the ink cartridges are black, yellow, light cyan, cyan, lightmagenta, and magenta.
  4. Pull the ink cartridge toward you out of it's slot to remove it. Figure 3: Removing an ink cartridge c00819082.gif
  5. Remove the new ink cartridge from the packaging.
  6. Hold the ink cartridge by the handle and then slide the ink cartridge into the empty slot.
    NOTE: Makesure that the ink cartridge is inserted into the slot that has the sameshaped icon and color as the ink cartridge. The copper-colored contactsshould be facing the printer as the ink cartridge is inserted. Figure 4: Inserting an ink cartridge c00819083.gif
  7. Press down on the gray latch until it clicks into place. Figure 5: Closing the gray latch c00819084.gif
  8. Repeat steps 3 through 7 for each ink cartridge that needs to be replaced.
    NOTE: All six cartridges must be installed. The printer will not work if an ink cartridge is missing.
  9. Close the ink cartridge door.

after Doing this all Follow the next step :-

Please Try This, I am sure it is going to workout.

Resetting the All-in-One
Press the On (fa37665.gif) button to turn off the unit.
  • Disconnect the power cord from the back of the unit.
  • Connect the power cord to the back of the unit.
  • Press the On (a477fdf.gif) button to turn on the unit.

Oct 21, 2008 | HP Photosmart C5180 All-In-One InkJet...

1 Answer

Print cartridges

  1. When one or more ink cartridges are empty, for example, Black, the LCD shows “Ink Empty Black” and “Open Cover.” Close the printer’s document support and the document tray.
  2. Lift the top cover to the open position until it locks securely into place.
  3. Pull the ink cartridge hook toward the front of the printer and remove the color ink cartridge displayed on the LCD. Place the cartridge in a plastic bag as it may still contain some residual ink and may leak.
  4. Open the new ink cartridge bag for the color shown on the LCD and remove the new ink cartridge. The cartridge cover may come off when you open the bag. This is not uncommon and will not damage the cartridge.
  5. Each color has its own correct position that is clearly labeled and color coded inside the printer. Keep the ink cartridge in an upright position when you insert it into slot. It will only fit in the correct direction. Press down on the ink cartridge until the hook snaps over it.
  6. If you replaced an ink cartridge while “Near Empty” was displayed on the LCD, the LCD may ask you to verify that the replacement cartridge was brand new one. Example: “Did You Change Black? 1.Yes 2.No.” For each new cartridge you installed, press 1 on the dial pad to automatically reset the ink dot counter for that color. If the ink cartridge you installed is not a brand-new one, select 2.

Sep 16, 2008 | Brother MFC-5840CN All-In-One InkJet...

2 Answers

Empty ink error message

Hi, its sad to say but the printer sounds that needed to be send to the nearest service center in your area. You already reseat & replace the ink cartridge and issue still present. Please call your printer manufacturer so that they can give you more options aside from sending it to service center. Thank you so much,


Jun 24, 2008 | HP Officejet Pro L7580 All-In-One InkJet...

1 Answer

Message: "Ink empty black" --won't reset

this could be because of generic ink carts which do not have the size of the original ones. If so put some paperstrip beneath the cart to lift it up a bit.
Anyway, did you tell the printer that you have changed the cart by pressing 1? Look at the display when you insert the cart!

Feb 24, 2008 | Brother Multi-Function Center MFC-240C...

Not finding what you are looking for?
Office Equipment & Supplies Logo

Related Topics:

2,804 people viewed this question

Ask a Question

Usually answered in minutes!

Top Office Equipment & Supplies Experts


Level 3 Expert

98829 Answers


Level 3 Expert

7993 Answers


Level 3 Expert

63990 Answers

Are you an Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides