Question about Maytag Neptune MAH5500B Front Load Washer

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Front loading neptune won't spin the clothes dry.... as well as there is always water inside the door around the gasket. What needs to be fixed?

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You need to replace the seal around the door

Posted on Jul 13, 2010

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My 10+ year old Maytag Neptune washer has standing water behind the drum after the spin cycle


Griffin is correct but, I took it one step further and removed the front cover and rubber gasket and used a long thin brush after spraying white vinegar with a spray bottle and cleaned all the **** from around the drum. I use white vinegar with clothes once in a while to keep the drum free of built up soap and softner.Its a little work but trust me when you see all the stuff on the drum you will understand why the machine stinks. I also leave my soap tray door open all the time to allow air inside.

Oct 29, 2012 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

Is there any kind of recall on a Maytay front loading washer, model #MAH6500AWW? I am having problems with mildew in the rubber part and terrible smelling water in the bottom.


The cleaning process for your Maytag Neptune front-loading washer, for example, requires some time and patience. Over time, your washing machine will need to be cleaned. It can develop offensive odors through multiple wash cycles. This makes the washing machine less effective at cleaning the clothes you put into it. Maytag offers some sound advice for cleaning your front-loading washing machine.
  • Pour 2/3 cup of liquid chlorine bleach into the bleach compartment of the dispenser drawer of your Maytag Neptune front-loading washer.

  • 2

    Run your Maytag Neptune front-loading washer on the "Clean Washer" setting. Press "Start" to start the cycle.

  • 3

    Leave the door open once the cycle is complete to allow the inside of your Maytag Neptune front-loading washer to ventilate and air dry.

  • 4

    Look closely at the gray seal of the Maytag Neptune front-loading washer's door opening. This seal can have a buildup of debris or detergent residue.

  • 5

    Spray the seal with an all-purpose appliance cleaner and scrub away any debris or residue with a cloth or scrubbing pad. Dry with a clean cloth.

  • 6

    Remove the soap dispenser drawer. Press the release lever and lift it out to clean.

  • 7

    Take out the inserts and rinse them and the drawer thoroughly.

  • 8

    Wash with a mild soap and cloth to remove any residue. Dry thoroughly before replacing.


  • ALWAYS LEAVE THE DOOR OPEN WHEN NOT IN USE! This prevents the mold and mildew from forming once you get it cleaned.

    Aug 20, 2011 | Washing Machines

    2 Answers

    I have front loader washing machine and the rubber has got mould and having difficulty in removing the black mould


  • Saturate an old cloth with white vinegar. Alternatively, you might use petroleum jelly on the cloth to remove the mold.Pull the gasket out gently with your hands to reveal the mold and mildew buildup inside the folds of the gasket.Wipe the mold away from the gasket with the cloth. Continue working to wipe away all mold from the folds of the rubber gasket.Dry the folds of the gasket with a dry cloth when you finish removing the mold.Repeat this procedure at least once per month to prevent mold and mildew from forming. If you notice mold occurring more frequently, clean it off when you see it.


  • Tips for Preventing Mold & Smelly Problems:
    • Always leave the door and dispenser unit slightly ajar after the laundry is done. Front-load washers and the detergent/softener dispenser drawer must dry out.
    • Never leave a wet washload in the washer overnight; remove it when the washing cycle is complete and leave the door open.
    • After a load is done, always rotate the drum with your hand to see and remove all items. Some could be sticking to top or sides of the washer drum.
    • Use softener sheets in the dryer instead of liquid softeners in the washer.
    • Liquid detergents may leave less residue than powdered formulas which may not dissolve properly.
    • Use less than the recommended detergent level for your load. Too much detergent can cause a residue build up. Experiment until you find a minimum measurement that delivers a clean wash. This is also a money saver.
    • Occasionally wash some loads such as whites, linen and towels in warm or hot water to help flush out wash residue.
    • Always clean your washer as per your product manual. High efficiency front-load models have a cleaning cycle and it's imperative that you periodically run this cycle as directed.
    • Check the gasket just inside the door opening and remove any visible debris. You can also wipe it to speed the drying process.
    • Always use HE detergents with high efficiency front-load washers. Specially marked HE laundry detergent is low sudsing and is recommended for these low-water washers.
    • If this advice was helpful a vote with the thumbs up would be appreciated. Thanks.

    Apr 08, 2011 | Ariston Technologies Ariston AWD12 Front...

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    My Neptune front-load washer goes through every cycle on time and with the proper water-in and water-out but refuses to spin-dry at any point. I noticed the original problem when it was spin-drying a...


    if the washe model number does not start with MAH5500B: Check if the "locked"or "door locked" light comes on. If it does not, you need to replace the wax motor in the door lock assembly and the machine control board, which is inside the control panel. The control board is expensive, so instead of buying the whole control board, if you're good in electronic repair and soldering, try checking ebay for the control board repair kit. Search for "MAYTAG NEPTUNE WASHER R11 Q6 REPAIR KIT". It has all instructions how to do the repair. Good luck!

    Aug 20, 2010 | Maytag Neptune MAH5500B Front Load Washer

    1 Answer

    Hi, my neptune washer will not spin clothes dry they come out sopping wet. can you help? thanks


    if there is water standing in your washer your pump is clogged clear it out and will correct the problem ; if there is no water in the machine when you complete the cycle but the clothes are wet it did not spin more than likely your door switch is probably bad replace it

    Aug 19, 2010 | Maytag Neptune MAH5500B Front Load Washer

    2 Answers

    I have a Maytag Neptune 1st Generation and the washer door gasket always molds, how to clean and how to prevent molding


    The Maytag MAH300AWW was the first generation front load washer. Your MAH5500BWW is a much newer version and has a boot drain and door venting to minimize the mold. Just be sure your drain (bottom center of the boot) is clear. Use a solution of 1/2 cup of Granular Dishwashing Detergant and 1 cup of Chlorine Bleach added directly into the tub. Run the machine through a hot was cycle (with NO clothes inside) every few months and this will reduce or eliminate the mold.

    Dec 30, 2009 | Maytag Neptune MAH5500B Front Load Washer

    1 Answer

    Stinky washer


    you will always hear a bit of water in the tub after washing. buy a package of 3 tablets called AFRESH and follow the directions on the package. this product was designed specifically for the problem you are having. also, always leave the door open a little bit after washing. hope this helps.

    Oct 24, 2009 | Maytag Neptune MAH5500B Front Load Washer

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    Maytag Neptune Front Load Washer Model MAH4000AWW low last spin


    two problems here,
    your shaft seal is running on its last leg
    the sound is unmistakeable and always described the same...
    the water issue, you probably have a trickle leak through the cold water valve
    the mixing valve is quite an easy repair, but I would have to say with all honesty, it probably time for a new machine
    the hub seal is a tub replacment call
    2 hrs of labor if hes good
    and the tub runs around 500.00 dollars
    sory for the bad news

    Oct 10, 2009 | Maytag Neptune MAH5500B Front Load Washer

    1 Answer

    Water between the drum even when not on


    Water between the drum is a common problem with not only front load but top load as well.
    Front load washers such as the neptune have an airtight/water tight door which will hold moisture in the machine when closed. Try opening door and keep open between loads. In addition, a monthly cleaner specific for the front load machine will help this problem

    May 29, 2009 | Maytag MAH6700AWW Neptune Front-Load...

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